Intersections Inc. Employee Review

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High turnover rate
Credit Educational Specialist (Former Employee) –  altavista, vaApril 13, 2014
The training program was poorly developed. The trainers were nice people but the time wasted watching power points that were not helpful was unnecessary. The pay is awful for the type of performance that is expected. You are thrown on to the phones with live customers without having a clue to what you're supposed to do. You are expected to be completely knowledgeable about credit reports, public records and assist customers with login problems for a $9.00 wage. Unless you live under 10 miles to the center it's not worth it. They require you to be there on time even in the freakish winter storms we experience in this area.
Pros
the health care/dental plans
Cons
training and pay
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Very productive!
Credit Education Specialist (Former Employee) –  Altavista, VAJune 1, 2017
Intersections was a bit stressful to work at being you have to deal with people's credit reports. There was no room for mistakes, you are consistently being trained and completing courses to learn how to keep yourself and others well protected from identity fraud.
Pros
Great company to work for.
Cons
Irate customers more then happy customers calling.
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Very strict call center
Customer Care (Former Employee) –  Rio Rancho, NMJanuary 16, 2017
Nice people work there, but you are expected to sound like a robot. Reading scripts verbatim, even if you sound like an idiot. Your calls are screened, scored and followed. If you use one wrong word, you get a zero. You must keep an average score and that is sometimes up to your supervisor as to whether you made a mistake or not. VERY strict time constraints. You earn a decent amount of time off per pay period, but they cheat you out of it if you are not there for 6 months.
Pros
occasional free lunches
Cons
Scripts, scoring
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Overall rating

3.3
Based on 11 reviews
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43
35
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Ratings by category

3.0Work/Life Balance
3.4Compensation/Benefits
2.9Job Security/Advancement
3.2Management
2.9Culture

Intersections Inc. Reviews by Location