Intersections Inc. Employee Review

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Intersections
Accounting Intern (Current Employee) –  Chantilly, VAJanuary 5, 2017
Intersections is a great company. The management really tries to work with you to make sure you meet your needs and at the same time meet there needs. Environment is very laid back and when deadlines need to be met, they are met. Even when it is busy in the office there is a calm nature in the atmosphere. The work may not be for everyone but at least I had a pleasant time there.
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Very productive!
Credit Education Specialist (Former Employee) –  Altavista, VAJune 1, 2017
Intersections was a bit stressful to work at being you have to deal with people's credit reports. There was no room for mistakes, you are consistently being trained and completing courses to learn how to keep yourself and others well protected from identity fraud.
Pros
Great company to work for.
Cons
Irate customers more then happy customers calling.
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Very strict call center
Customer Care (Former Employee) –  Rio Rancho, NMJanuary 16, 2017
Nice people work there, but you are expected to sound like a robot. Reading scripts verbatim, even if you sound like an idiot. Your calls are screened, scored and followed. If you use one wrong word, you get a zero. You must keep an average score and that is sometimes up to your supervisor as to whether you made a mistake or not. VERY strict time constraints. You earn a decent amount of time off per pay period, but they cheat you out of it if you are not there for 6 months.
Pros
occasional free lunches
Cons
Scripts, scoring
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Overall rating

3.3
Based on 11 reviews
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Ratings by category

3.0Work/Life Balance
3.4Compensation/Benefits
2.9Job Security/Advancement
3.2Management
2.9Culture

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