Interstate Hotels & Resorts Employee Reviews

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Excellent company to work for
Director of Finance (Former Employee) –  Tampa, FLJanuary 17, 2018
Interstate has a great corporate management team that worked hard to provide support and assistance to my hotel. I always had help when needed and clear guidelines on my role and expectations. I would recommend them as an excellent company to work for.
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Opportunity to work in several jobs.
Security Supervisor (Current Employee) –  Houston, TXJanuary 2, 2018
GM very hands on and good to work for. Hardest part of the job is to evict hotel guests. Enjoyable part of the job meeting new and interesting people.
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Interstate work culture
ACCOUNTING MANAGER (Former Employee) –  Irving, TXJanuary 2, 2018
Lack of support from supervisors, time constraints affected quality of work, goals were constantly changing from senior management. Pay & benefits are reasonable.
Pros
Freedom of setting work schedules.
Cons
Monthly Accounting closing schedules required working 10-14 hr days.
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One big learning experience...On how a hotel is not supposed to run
Hourly Employee (Former Employee) –  OregonDecember 31, 2017
Management works on a "buddy system". If you aren't partying with them outside of work or involved in an inappropriate relationship with one, than you might as well find another job. You are on your own there, and don't dare think you can trust any of your co-workers. It's worse than a highschool girls locker room, with all the back stabbing and gossip that spreads around.
This hotel has so much potential, but Interstate has put twenty-something year old teenagers in charge of running it when they not only do their jobs poorly but they could care less about doing their jobs at all! Hourly employees do a better job at managing this hotel than the actual managers do.
Pay is lousy for all the slack you pick up from you're "leaders", when all they're doing is sitting in the office either on their cellphones or chatting with each other about their personal lives or not even being there at all!
Just not a good place to work.
Pros
Decent benefits and a few genuine coworkers
Cons
"Buddy System", drama, Backstabbing, gossiping, horrible managment, horrible work ethics, zero integrity.
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I would not recommend this company
Customer service, accounting (Current Employee) –  Greenwood Village, CODecember 29, 2017
You never know your schedule for the next week until the day before it's issued, poor pay/salary, inflexible managers, lack of management when it's most needed in the PM shifts
Pros
free lunch sometimes
Cons
pay, management
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Horrible
Manager (Former Employee) –  Sandy, UTDecember 24, 2017
Company bought the management contract and it is a horrible place to be do not repeat do not work here. I would rather not work for this company ever
Pros
A place to work
Cons
Every single thing
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Be careful after a merger!
Manager (Former Employee) –  San Diego, CADecember 16, 2017
Hilton came and just termed people without valid reasons. They work you hard wothout providing you with a work life balance. They use you to get info but then cut you.
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Its a great place to work
Guest Service Agent (Current Employee) –  Boston, MADecember 14, 2017
The guests I encounter are about 50/50 on whether they'll be a hand full or really nice, but my coworkers are fantastic, and the pay is a little above average.
Pros
Free lunch/dinner, vacation time, and great benifits
Cons
Luxury establishment leads to ridiculous guests
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Good benefits that’s about it
Maintenance Engineer (Current Employee) –  Dana Point, CADecember 2, 2017
Working here isn’t the best. If you’re not in management they don’t care about you like they say they do. Pay is low for the duties they expect you to do
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Great Corporate Culture
Area Director of Revenue Management (Former Employee) –  Houston, TXNovember 23, 2017
I can not recommend working for Interstate Hotels & Resorts highly enough - the people and culture are great. They truly do care about their associates.
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Not a great place
On call Banquet server (Former Employee) –  Maitland FloridaNovember 19, 2017
Management curses at you . You tell upper management and they do nothing. Very small hotel. Manager has favorites and only gives shift to his pets. Banquet department in Maitland.
Pros
Good pay
Cons
Poor management
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just bad all around
Kitchen Staff (Former Employee) –  pgh pa 15204November 2, 2017
I just left from this job I worked in kitchen I was there at 5 and had food out by 6am everyday I crossed this job yes but your in the kitchen by your self you gets no help at all all you do is run back and forth trying to fill everything trying to take garbage out trying to clean tables you have no help pore management pay was bad just a bad place to work and way way to much drama
Pros
no they dont give you nothing they could care less
Cons
15 m8n breaks
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Needs improvement
Front Desk Agent (Current Employee) –  Sanibel Island, FLOctober 31, 2017
The biggest issue is they own you.. especially if you live in housing. They expect a lot from you for little salary. They will work you up to 10 days straight without overtime based on how they schedule you. Upper management needs to do a better job of taking care of their own.
Pros
Employee housing, location
Cons
Pay, work/life balance, 401 k
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Keep looking
Front Desk Agent (Current Employee) –  Kansas City, MOOctober 20, 2017
Worst management ever. They have taken over properties hiered new people with no idea on how to do the job then expect them to train other new people. No support from upper management, always short handed and never have the supplies need to sugsessfully contour job.
Pros
Hotel discounts, medical insurance
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Stressful. Fun. Fast paced. Lack of coverage.
Server (Former Employee) –  Lancaster, PAOctober 18, 2017
Overall a good place to work. Pay is good. Professional environment. Management is friendly. There is, however, alot of drama between employees. Easily managed schedule.
Pros
Good pay. Good management. Work for tips.
Cons
Lack of coverage.
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Great company to work for
Task Force General Manager (Former Employee) –  Jackson, MSOctober 11, 2017
Great resources and support from Management. Sometimes too many webinars and reports that sometimes seems unnecessary and take of time needed for staff and guest. Several, Work life balance could be better but that kind of goes along with being a hotel manager.
Pros
Bonus plans and incentives
Cons
Too much reporting
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It was okay.
Human Resources Assistant (Current Employee) –  Anaheim, CAOctober 7, 2017
Work was okay but they pay was terrible. An HR Assistant should not be the worse paid employee.There is a lot of work and people in HR have a lot of responsibilities.
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Development
Area Group Sales Manager (Current Employee) –  Houston, TXSeptember 24, 2017
One quote stays with me, "If you take care of your employees, they will take care of the client. Employees want exciting, challenging jobs and they want to feel passionate about their work. They want to be inspired by the mission,be part of the company's growth and they want their individual contribution recognized. Lastly, employees want the company to help develop their skills through coaching, feedback and mentoring.
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Nasty work place!
Engineer 3 (Former Employee) –  Macon, GASeptember 22, 2017
This is a nasty motel! Things that are broken and don't work require you to remove other working parts from other areas. Management doesn't care about the Motel or the employees there.
Pros
A place to work.
Cons
Nasty, things needed are never supplied to complete work.
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Anonymous
Assistant (Current Employee) –  Arlington, VASeptember 11, 2017
There are long hours with not much recognition, unless you are one of the favorites. Management is impersonal and unprofessional with little to no leadership skills. Interdepartmental communication is terrible. No accountability and no direction.
Pros
Non to list
Cons
Low Wages, Low Morale, No Opportunity for advancement
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Overall rating

3.4
Based on 124 reviews
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