Intuitive Solutions Employee Reviews
United States62 reviews
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job was very easy, simply taking orders for pizza chain. just not enough pay and hours were minimal. we selected ourown hours but you had to work so many just to get a decent check. Also you are paid by order so if you work 10 hrs a day and only get 2 orders that day as people have a tendency to call and ask hours of questions and NEVER order.... waste of time! you are only aid fr those 2 orders!
i still work with them they are a great at home job. i make my own schedule. i get tons of calls on my shifts. which makes for a really good pay the team is amazing training is easy i have not had any issues would definitely tell people to try it out
own schedule lots of calls busy great team
Very laid back but very productive. Family oriented and management is very encouraging for everyone to be their best version of them self.
Willing to train, very patient while teaching. Happy to see you better yourself even if it means leaving the company for a better position. There to improve the human condition.
If you enjoy working at intermediate pace this job is for you. You take orders for customers. You get to make your own schedule. If you like working from home, it's definitely the job for you.
work from home
no healthcare benefits, pay isn't much
Incompetent managers, qa reviews are lies to hold you back from small bonuses, unfair pay and not as flexible as they say before your hired. I had to call them out in 5 occasions for marking my qa score wrong as i followed protocal and proved it by reviewi g my calls with them and i get fired for being combative. Totally unfair. I was simply fighting for what I deserved!
If you haven't work in awhile it's a good place to get experience but the pay that I saw advertise I never made and you have to talk fast and you need to get the customer off the line in about 2 minutes. The weekends are a must.
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There is a Daily quote for pages so expect to meet it or you are going to be in trouble. Not only that but it does put everyone else in the same boat because everyone has to pick up your slack If you don't do your part.
They hire too many employees to work the same shifts which decrease the amount of calls per hour. Ex. 60 calls an hour you may have 150 agents. The Chat monitors take orders to in which minimizes the amount of calls the agents take. They need to allow more inbound calls from other states other than just Texas.
I liked working on the phones, taking orders, meeting new people everyday. I loved it. The staff of Intuitive Solutions comes and goes it seems but the overall job stays consistent. Advancement is possible . Most staff was very nice, quick to respond if you had any issues.
Was promised $10 an hour but it pays 55 cents an order. Pay varies depending on how many orders taken. Averages about 5 to 6 dollars a hour. Will continue until I find something better.
Flexible hours at home
Low pay, rude customers, odd rules set by company
I enjoy working with the staff at Intuitive Solutions - it's a very fun job and the metrics are in line with most call centers. The call center is staffed based on call volume and they offer VTO but no company benefits because you are an independent contractor.
You are told that you can set your own schedule, but you have to work every weekend, and almost everyday just to get the minimum contract hours. God forbid if you have a set schedule or another job, and even then they send out emails and text messages to you asking you to come in because they need additional agents for a time frame that's not available in the schedule you made. Minimal support for things you have problems with, numerous technical difficulties with their call system. You only are compensated 55 cents per order, and the target earnings at least 14 calls/orders per hour to make minimum wage, and even if its busy, most likely you wont make that unless you stay on for about 10-12 hours, and you don't get paid for transfers to boot! You can take a an call with an order placed, and then if customer asks for a manager before the order goes through, you wont get paid for that order-talk about unfair! At least give 15-20 cents per transfer. Sometimes when its slow, you just sit on the clock, and get calls that want info on store hours or prices and specials-that is still a service done for the company-that you don't get compensated for. Not to mention you encounter some of the rudest customers that know they are calling into a call center and they hold it against you and tell you they don't want to speak with you, they want the store manager directly. Lastly once they figure out that you have a set schedule and cant work otherwise around it, little things begin to pop up-like the hours you usually work get filled and the hours that you are asked to work but cant, become - more...
No perks, scheduling, rude customers, and not much manager support