Invitation Homes Employee Reviews

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1.0
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Pros and a lot of Cons
PORTFOLIO OPERATIONS DIRECTOR (Former Employee) –  Bellevue, WASeptember 8, 2019
My experience was very little training and high expectation. Not a lot of teamwork and you're left to figure it out on your own. Quotas were unrealistic and there was a lot of personal issues going on there and not enough professionalism. Great pay and benefits, but you definitely will have to earn it.
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2.0
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Its a Job
Office (Former Employee) –  USAAugust 9, 2019
I really enjoyed working here up until the most recent merge. The office staff is a good team who work well with one another and my direct managers have always been pleasant to work with. However, the culture has changed now. There is no work life balance and the micromanaging is unbearable. Everyone is over worked and depressed and corporate slaps a band aid on the issue aka Pizza Party! Invitation Homes is not keeping up with the times when it comes to millennial work style but do try to keep up with the newest technology. Do you see the problem here? Soon they will loose (even more) really good people.
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5.0
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Productive yet fun place to work with a ping pong table, corn hole and other games.
Construction Superintendent (Current Employee) –  Tempe, AZAugust 5, 2019
Invitation Homes is a family orientated workplace. Invitation Homes is an extremely United States Military veteran friendly company. Invitation Homes routinely rewards employees for achieving goals.
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3.0
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Productive work place
Customer Service Representative (Former Employee) –  Miramar, FLJuly 22, 2019
Very professional. Great eye opener in property management and customer service. The environment was very refreshing, although at times very bias and not always forthcoming with news that could potentially change the coarse of your life.
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2.0
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Management was much to be desired
Lease Coordinator (Former Employee) –  Scottsdale, AZJuly 18, 2019
Very busy at times. The managers never were to be found and didn't share their calendars. Both managers were completely on a different page. Didn't pay attention to the work environment.
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1.0
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not good
Service Operations Manager (Former Employee) –  Nashville, TNJuly 16, 2019
they will lie to you and tell you anything just to keep you and then treat you like they own you. VPO and Portfolio Director are both two faced liers that will have a hard time winning in life because of the way use people.
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4.0
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It depends on where you work
Manager (Current Employee) –  Dallas, TXJuly 12, 2019
My department has a great culture, however the work/ life balance is not ideal. The pay is good and so are the benefits, however communication within the department could be better. Too many secrets and surprises.
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2.0
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A work in progress...
Accounting (Former Employee) –  Dallas, TXJuly 9, 2019
Invitation Homes is in a state of constant change and constant "fires"; thereby no one can truly catch-up. This, in turn, creates a non-existent work/life balance. The turnover rate is unbelievable and probably will continue in the same manner until proper management is put in place.
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4.0
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Cool Place to Work
IT Project Manager (Former Employee) –  Dallas, TXJuly 1, 2019
A good place to work for corporate employees. Opportunities for exposure to various technologies and functions of the business. Most co-workers are friendly and socialize outside of work.
Pros
Happy Hours, Free Snacks, Employee Culture
Cons
Management
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3.0
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Nice company to work for
Customer Service Representative (Former Employee) –  Chicago, ILJune 16, 2019
On a daily basis I would work with multiple programs throughout the day. I would handle any questions that would arise from residents. Great office team members.
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5.0
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Great Place to work
Customer Service Representative (Former Employee) –  Dallas, TXJune 13, 2019
• Answer inbound calls within guidelines/goals established by the client and contact center management
• Receive and track H&WS work order requests and dispatch work orders to maintenance staff
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Proactive response to inquiries from patients, Providers, and internal medical personnel
• Answering inbound calls from our valued members and assisting them with their inquiries
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
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3.0
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They definitely keep you busy.
Maintenance Technician (Current Employee) –  Tampa, FLJune 5, 2019
Most of the time very stressful. Time management seems to be a problem. You get to work by yourself which is a good point. You definitely travel a lot. Typical day you were eight hours or more. Eventually you learn that you can fix anything and everything. Sometime management is very hard to get a hold of. Hardest part of the job is trying to get your workload done in one day. Most enjoyable part working at this company is the residence and your coworkers that you meet.
Pros
Most of the people are very kind and considerate.
Cons
Sometimes it seems like upper management does not care about their employees.
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3.0
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large company
Maintenance Supervisor (Current Employee) –  Charlotte, NCJune 2, 2019
A nice place for a younger person with a small family to work for.
but you can make over time from time to time to help get you by..
it is one of largest property management in the country.
Pros
you work independently
Cons
you are asked to complete jobs you are not equip for.
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1.0
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Not what I expected from a $22 Billion dollar company
Senior Scheduling Coordinator (Former Employee) –  Bellevue, WAMay 29, 2019
You minimized your staff down to one person, with having over 4k+ homes. The processes are non-existent, and the regional office is run like a circus. How do you run a regional office when you are based in SoCal, running that office? It is all about the numbers!
Pros
You always have the chance for severance
Cons
Short breaks, no music, no privacy, management
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4.0
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Fun place to work
Project Manager of Turns and Rehabs (Former Employee) –  Scottsdale, AZMay 15, 2019
IH was a very fun place to work that had great people to work for and with and also had a fun and relaxed working environment. To take the edge off on a busy day... we would play ping pong.
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1.0
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No future
Construction Superintendent (Former Employee) –  Plantation, FLMay 15, 2019
Working here for 3 1/2 years I never had a raise or cost of living increase. Even being considered as one of the top superintendents on the team by other team members and management I was never even considered for a promotion or a raise. For me it was hard to maintain doing a quality job when there’s no opportunity for advancement or income increase to let you know your hard work means something to the company.
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1.0
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Run away
Superintendent (Former Employee) –  Atlanta, GAMay 2, 2019
This place is very bad. After waypoint merger. Do not work there. The management does not care about the employee. This is even worse for the customers and vendors.
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3.0
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Stellar RTM Department
Shared Services Coordinator (Contracted) (Current Employee) –  Pasadena, CAApril 16, 2019
Great department to work with. Was a pleasure to learn all of the various property management softwares that were availalble by Invitation Homes. Loved working with the people in my department, along with our Superintendents and Technicians.
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2.0
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Staff and managment did not work well with each other.
Corp Reporter Data Integrity Auditor IT Support (Former Employee) –  Orlando, FLApril 5, 2019
Employee appreciation was not a priority.
Staff constantly fought whin each other.
Management was not present and did not care of clients or employees.
Lies told about raises
Racist tendencies against ethnic employees.
Pros
Birthday cakes
Cons
Everything else
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Completely disappointing, disorganized,unprofessional, unethical work environment considering they are supposed to be compliant with Fair Housing Laws
Lease Administrator (Current Employee) –  Dallas, TXApril 4, 2019
In appropriate behavior amongst the lead/supervisors as a result of the poor, disorganized, immature, unprofessional,
unethical management at least in my department. It is a very jr high school type of environment. It's like kids telling kids what to do. And the office chit chat is extremely derogatory, loud, abrasive and completely unprofessional. They talk so badly about the clients which happen to be the real estate agents who produce the people who lease the homes. They produce business for the company. It's more than distasteful. It is horrible customer service.The most disappointing thing is that the management is always in the center of it and most of the time the ring leader. Not to mention, managers and subordinates carry on intimate relationships that everyone seems to know about but won't report it because they are afraid of the retaliation of getting fired. Managers cover up supervisors poor and unethical behavior in the work place on a daily basis.

There is so much more deplorable situations I have experienced in such a short amount of time that make each day feel like misery. These are just a few things that let me know it is time to keep looking. They treat you like low class workers or shall I say, peasants. And you dare not to speak about anything, not even to human resources, because your job will for surely be over with. It's never management's fault because they cover for each other to keep their cliques together.

Yes, sadly there is a long list of concerns and disappointments. This has been a huge slap in the face for me. I was very excited before
  more... I started. But, that excitement soon disappeared after my first week. It felt like being in jr high school surrounded and bullied by the bullies on the football team or the "popular kids".

The work environment as a whole is unproductive and the opportunity for growth does not exist unless allow them to walk over you for at least a year or two. But, if they feel intimidated by your experience or if you do not join their cliques, you are as good as gone because they will build a case against you and make you look like the bad guy until they either get you fired or push you until you leave.

Co workers voluntarily vent their frustration on a daily basis and seems to be the same feelings across the board from each person who randomly offer their opinions.

And I thought it was just me. But everyone seems to feel the same.

It's really not worth wasting your time especially for such low pay barely enough to pay rent. Here today, gone tomorrow. It's a revolving door. And back to my beginning thoughts, it has everything to do with the poor management and unethical environment.
  less
Pros
Snacks
Cons
Very poor management, low pay, inadequate training, disorganized, unethical work environment, etc.
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Overall rating

3.2
Based on 184 reviews
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2.9Work/Life Balance
3.4Compensation/Benefits
2.6Job Security/Advancement
2.8Management
2.9Culture

Ratings from women

2.6InHerSight Score

2.1Personal Development

2.9Career Opportunities

2.8Family Support

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