iQor Employee Reviews

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Productive, fun and friendly environment
Service Advisor (Current Employee) –  Houston, TXMarch 23, 2018
Great place to work, however the employees should be investigated more in the interview process meaning some of the employees that are hired aren’t always a good fit for the job requirements.
Pros
Provide lunch, have potlucks and drawings for prizes every once in a while
Cons
Some employees are less friendlier than others
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Decent workplace
Customer Service Representative (Current Employee) –  Pueblo, COMarch 22, 2018
Great place to work temporarily... It's not a place to retire from because not much space too grow, but decent pay and great work environment. The turnover rate is lower than most call centers
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You don't want to work here!
Customer Service Representative (Former Employee) –  Plano, TXMarch 22, 2018
Horrible place to work. The people who are in Supervisor and Management are absolutely the worst people I've ever worked for. You have to raise your hand in order to go to the restroom. When walking outside.in the parking lots, the first thing you smell is marijuana being smoked and I even saw supervisors doing it with their team members. Very unprofessional and dirty environment. On any given day, many of the women looked like they were "professionals," and I'm not referring to in a business environment.
Pros
The day I left!
Cons
Just about everything.
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I liked working for People's Gas
Customer Service Representative (Former Employee) –  Charlotte, NCMarch 22, 2018
The overall job was easy. The management was ghetto and not trained in ethics. The system was outdated until they got a new one. The advancement is there.
Pros
New system
Cons
Great give aways
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True call center mentality
Customer Service Agent (Former Employee) –  Tempe, AZMarch 21, 2018
Working along aside 100 other people taking call after call (some days over 100) and being graded on the call's performance to determine if you receive a bonus. Many friends to be made but much more complaint discussed instead of sharing of success.
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game room
Supervisor (Former Employee) –  Richardson, TXMarch 21, 2018
i liked having music playing made the work environment better i like the out going area from my team and other teams in our area. hardest part of the job not being able to go to HR on management
Pros
free food
Cons
short breaks
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Iqor Plano location
Sr. Collection Specialist (Former Employee) –  Plano, TXMarch 21, 2018
This is a Terrible company to work for, they fire you over anything and they don’t give you a fair chance to do your job. They rules changes every sec min or hour. One day you promising your job the next day you being wrote up constantly then terminated. Iqor in Plano is the worst company and they is not paid fairly
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Relaxed environment
Customer Service Representative (Former Employee) –  Plano, TXMarch 20, 2018
Iqor is a good company to work for, perferbly the Richardson location there's better hours to choose from, higher pay and more organized. But working at either one there's opportunities to grow within the company
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Break room has ping pong table
Call Center Representative (Current Employee) –  Charlotte, NCMarch 20, 2018
Boss doesn't micromanage, we have help in place if I need it, work environment is great, pay is reasonable.
Great call center with quick advancement.
Good culture and excellent work life balance.
Friendly people, Good Pay, Clean workspace and so on.
Have a laid back working atmosphere
Pros
Convenient location, friendly staff and willing to help employees
Cons
N/a
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stressful place to work
CUSTOMER SERVICE REPRESENSENTATIVE (Current Employee) –  Miramar, FLMarch 18, 2018
various calls through out the day
screaming escalating customer
great when no calls are in the queue
good checks when receiving bonuses for the month
schedule changes at any time
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Good for temporary funds.
Sales Agent/Order Support (Former Employee) –  Pompano Beach, FLMarch 18, 2018
The environment is more like high school. The company has no value in tenure. Loud music and short tight dresses. The pay is mediocre and there is no real career in it
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I enjoy working for iqor
Phone Representative (Current Employee) –  Altoona, PAMarch 16, 2018
I would definitely recommend iqor to my friends. They pay good for the area and with what you do. You also get direct tv discounted it's not free. But you have to enjoy being at a computer the whole day also being on the phone for 8 hours. Other than that the job is great!!
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It was ik
Customer service representative (Former Employee) –  Crestview, FLMarch 16, 2018
Although the policy sucks the pay was ok at the time I needed the money so it’s a hood job great hours and treee direct tv do that’s akesyyyd a plusss
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do not work here
Retention Supervisor (Former Employee) –  Miramar, FLMarch 14, 2018
the best part about working here is the lessons you will learn that u can use throughout your working career.... the cons are way more ! unfair schedules , no loyalty for top performers and tenured agents... very unorganized and unprofessional especially with the new site director there .. shift bid every 6 month but u are only provided with 5 days to choose to a shift find out the new shift and expected to work that shift as well with means of being held accountable if you do not abide...the stress levels and requirements are through roof especially for the pay..
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ok
Customer Service Representative (Former Employee) –  Bethlehem, PAMarch 14, 2018
this company was ok to work for , but the last main supervisor that took over did not care at all about the employees. my direct supervisor was the best. she was very nice and kind.
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Striving to become better
Ops Manager (Current Employee) –  New AlbanyMarch 13, 2018
Iqor is a great place to work. It provides entry level opportunities for those who are looking to venture into the world of call center. If you want to learn customer service then Iqor is the place for you.
Pros
friendly environment
Cons
pay raises for middle management are below industry standards
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Failure Analysis Technician I
Failure Analysis Technician I (Current Employee) –  Plano, TXMarch 12, 2018
you will get blame for stuff that is out of your control to to lack of management. the pay is not great. I personally dont think its worth all the stress to put up with.
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long hours
Shipping/Receiving Clerk (Former Employee) –  Memphis, TNMarch 11, 2018
never had time for anything after work but to sleep and get ready for my next shift i was glad when the assignment was over but the pay was worth it ..
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hated it
Call center rep (Former Employee) –  charMarch 10, 2018
not good but not bad hours are long and tiring bad supervisors not enough training wouldnt tell anyone to work here people are full of it ask the employees
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Secure company to work for
DBA (Former Employee) –  Plymouth, MNMarch 9, 2018
one must have strong self metal to work here
workplace culture is not of high integrity and tends to reward those who do what ever it takes to reach goals by turning a blind eye to many regulatory requirements.
Pros
If the company likes you as an employee thay will find a place where you will succeed
Cons
company culture is impersonal
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Overall rating

3.4
Based on 2,718 reviews
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3.3Work/Life Balance
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Diversity score

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50out of 100

The Diversity Score tracks how positively diverse employees rate their experience at iQor.