At the time I worked for ITC, they had been over a year without an accident. I appreciated how they valued the safety of their employees. As I was there during a transitional phase I do not believe I saw everything the company had to offer.
After 3 days of training you are expected to know everything and if you don't expect to be rudely reprimanded. Foul mouthed coworkers made the atmosphere depressing. Office manager was not any help and allowed staff to bully and bad mouth customers
While working there wasn't really anyone slacking. If someone needed help the workers were kind and give me the help I needed. My favorite part of the job was the break room because everyone was mean and weren't scared to have a conversation.
Less qualified and capable people are continuously selected for advancement so that senior leaders aren't made to feel even less intelligent than they are. New ideas are squashed so that no one has to do more work than the bare minimum and reprisals are the norm if you should speak up about your concerns.
This is a hard job at times as some of the kids can be very badly behaved. One tried to smash a glass bowl over my head and I have a few scars on my arm from when kid clawed and bit me.
Keep in mind that the difficulty is only related to the kid. Some kids are much better behaved and even fun to work with, try and work with these kids as the job will be much better for you.