Sad to see you feel compelled to say negative things online. If we chose this route to speak about our agents it would not be ethical or acceptable.
Yes, we have a pay structure which includes the agents KPI's, as well their sold items for call center agents. When hired all agents are told how the pay structure works and you signed an acceptance. Even if an agent sells an item, their performance metrics such as attendance, handle-time, C-Sat, tone, etc, directly impact their bonus/commissions. We have seen that when these KPI's are not tied to the sales agents stop coming to work or were not performing because they met their quota.
All call center agents are allowed :30 min meal break for 8 hours worked (lunch or dinner). This is a common practice in all call centers. As for our management, we often promote from within. Occasionally new managers who are inexperienced may have issues with agents. There is no perfect employer out there, and there is always room for growth and improvement, but that is why we have an HR Department and Senior Operations to support our employees.
Thank you for your feedback we will try to do better. Hopefully you find a perfect employer who offers you a longer lunch, the compensation your need and perfect management.
Sorry to read your comments. If are owed money by iVox you are encouraged to contact the HR and payroll office. iVox pays employees on a bi-weekly basis and commission (bonuses) are paid twice a month. We have not had any situations in which we have not paid employees who are legitimately owed monies. If you were owed something you should have asked why you were not paid. If you resigned or were fired you do not get the commission (bonus). We have paid out PTO earned for many employees who left for one reason or another. If you did not get your compensation it may well be because you were NCNS or did not work. Please call HR to learn why you did not get your compensation. No vent online.
In view of your comments, we do try to offer a variety of schedules to meet the agents and the organizational needs. As for benefits, we offer 4 types of Healthcare coverages with a competitive national company with a range of options to be suitable for various family needs. We also offer a competitive dental and vision insurance coverage. If there are benefits you would like iVox to offer please contact your HR office to discuss what we can do to meet you needs. In call centers, breaks are allowed for about 10-15 minutes every 2 hours and a 30 minutes meal break after 4 hours. If you are uncomfortable with this or need reasonable accommodations please contact your HR office to discuss how we may be able to accommodate your needs and the companies requirements. Thank you for sharing. We look forward to hearing from you.