J and J Holmes can be a great company for some employees, but is not for everyone. I enjoyed working with the clients and most of my coworkers while working here, and particularly enjoyed client outings and getting to do fun activities with them. While client outings are fun, not all staff are allowed to drive - some don't have a license, some have a suspended/revoked license, some have a DWI on their record, etc. This results in the staff that can drive having to always be the "drivers" which I think a lot of staff have viewed as problematic, because constantly having to drive the clients or other staff around can get old pretty quickly. However, it is great to see the staff make a difference and help improve the quality of their lives.
My biggest frustration while working for J and J Holmes was getting stuck on shifts. It was very frustrating to expect to be done with my shift at a certain time, but if my coworker didn’t show up to relieve me, I’d have to work another 8 hours or until someone came in for me. Getting stuck working for 16 hours got old really fast, especially unexpectedly getting stuck on overnight shifts. Supervisors and management understand that this is a problem, but at the end of the day, if they can’t find coverage and if your coworker doesn’t show up to relieve you, you will get stuck until the end of their shift. This is particularly frustrating for students, parents, or anyone who has plans after work.
I was also extremely frustrated by the disregard for the “attendance policy” from most employees – including supervisors and management. Due to a high turnover rate of employees, supervisors and management know that they cannot fully enforce the attendance policy. Most staff that have been there for 6+ months know and take advantage of this. As a result, it’s not uncommon to work there with people that show up if/when they want to, resulting in you staying late or working their entire shift for them when they should’ve been fired weeks, months, or even years ago. Unfortunately, unless they are an absolutely horrible employee, the supervisors and management will work with them and give them “exceptions,” knowing that they cannot fire them because they are often short-staffed as it is, and few employees are actually quality staff. I should also note that some of the clients can be quite behavioral and have a history of aggression and violence. Staff have even ended up in the hospital as a result of client behaviors, so working with a group of potentially behavioral individuals can be both rewarding and concerning.
Laidback atmosphere, free meals, informal dress code, client outings, diverse employees (a lot of them are students)
Getting stuck on shifts, minimal raises, management’s physical presence is often non-existent in the homes, all staff have to work holidays