Jacent Strategic Merchandising
Happiness rating is 53 out of 100
2.5 out of 5 stars.
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Jacent Strategic Merchandising Employee Reviews

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Easy work, Make your own schedule but zero help from management

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I actually enjoyed the merchandising part of the job. It is easy. You have some control over your schedule. But management is not good. I was in a very rural market and never received any training. When I had a couple major issues with stores, I was left on my own. The merchandiser is the last person on the chain, and so everything falls on you to fix it. It doesn't matter if the shipments are late, wrong, missing items, whatever. Ultimately, the problem is yours. I had very little communication from my last market mgr. She was not good at all.

Pros

make your schedule

Cons

no training, no help with problems
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very disappointed

The company pumps you up for the quarterly bonuses that you will never get. I've worked for 5 years and NEVER received a bonus! They send out distributions and you have to find a place for them without telling you or they send out communication via email a month late ., Seriously the worst communication ever. Noone in the company knows anything! You wait forever to get a answer The warehouse takes more days off than I do. You can't keep a schedule because the warehouse ships late. Upper management wants so much from the employees and doesn't want to pay at all and they lie to you about so much.It's all around a very disorganized company

Pros

None

Cons

poorly ran warehouse, raises, beating up your car, stressful, not appreciated
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This company is a joke.

I worked for this company for over 4 years. It went from bad to worse. The pay is laughable, you’re overworked, they expect you to do nonstop tasks that don’t fit the job description, etc. The reason I stayed so long was because you can sort of make your own schedule. Honestly it was the worst company I have ever worked for - very toxic culture. Territory managers and regional managers only care about the bottom line - do not care about you at all. Also they do NOT have benefits - they say they do but they do not!

Pros

Schedule

Cons

No benefits, terrible pay, bad management
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Enjoyable work environment

Enjoying the work environment and keeping busy; Training is good and explained well. Lots of walking. Meeting new people and interacting with the customers.
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Enjoy visiting with store personal

Most times reservations are not in place when I am ready to leave for the day. Hotels booked are not satisfactory. Area manager has lack of communication.

Pros

I’m able to work around my schedule

Cons

No breaks
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Company is good just don't get enough hours

Good job the job is easy just to need more hours not enough for a week unless I was driving over an hour away and at the point I was working to mostly take care of me car.
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Disappointment

This used to be a fun job but not anymore. The bigger the company has gotten, the less in touch they are with what actually goes on in a store. Upper mgmt expects merchandisers to accomplish more & more in an unrealistic time frame. No longer do they compensate merchandisers for going above & beyond. There is no open communication anymore other than the occasional email from corp office, which needs to hire a proof reader by the way but that's another subject. It's sad when a company doesn't want the opinions or suggestions from the people that actually do the work.

Pros

Semi-flexible schedule

Cons

Pay, management
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Endlessly increasing workloads.

My merchandising job at Jacent quickly devolved into a joyless slog. Every time you feel that you have gotten the hang of this job the higher-ups saddle you with more responsibilities, special projects, and stores to service.You are never rewarded in any sustained way for stepping up to the plate time and time again.Product orders arrive days late and at varying times of the day. And when this happens you are expected to rearrange your schedule and commitments to accommodate the late orders.The result of all this is that you always feel rushed when at work, and that even your free time is not your own.Upper-level management has shown zero interest in solving these problems, so I would recommend showing zero interest in job postings from Jacent.

Pros

You can work any time of the day that your stores are open.

Cons

They will saddle you with ever increasing workloads until you break.
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Not a productive or fun workplace at all, just a mess

It’s really sad to read the history of how this company was started and the values that the owners had instilled in their employees. When I started this was an exciting and vibrant company that offered opportunities and advancement to those that wanted to work hard and earn it. Now it’s a company that has seen its most senior territory managers leave or be pushed out by senior leadership from RSM. It’s turned into a company where certain individuals are given free pass to do or say whatever they want about anyone they want and face no repercussions. It’s about RSM leadership refusing to take responsibility for the decisions they have made, continuing to push more responsibility to the field TMs , then publicly reprimanding when they miss something. It’s the belief that who gives a **** the field will fix it and if they don’t I can blame them. It’s allowing a Regional manager to lead by targeting, intimidation and fear. I think the worst part is people have reported these allegations to both RSM leadership and HR , nobody does anything to fix the broken system. They just turn a blind eye and thank god they don’t work for that Regional. There is basically no chance for advancement, most of the new territory managers are being hired from outside the company even if they have deserving employees who want to advance. If you want to move to a position outside of the field you will be told how disappointed they are in you and then push you out of the company. RSM leadership does not want to hear what is going wrong or what can be done to improve because they refuse to live in the - 

Pros

There are some really good people left

Cons

Lack of leadership in RSM, leadership refuses to take responsibility for their mistakes, certain individuals are given a free pass to do or say whatever they want with no repercussions
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They don’t pay well enough for the various task they have you do.

I think the only reason anyone should work here is if they have no where else to work. They don’t pay you enough for the various and very many task they have you do.

Pros

None

Cons

Low pay, and bad management
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Co workers

You become family with the reps in your area. They were my support. During covid they didnt take our health to serious.i would not go back even being eligible for rehire

Pros

Hours co workers

Cons

Again i will not say
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Na

It's a simple job with many obstacles. There is pressure from the direct supervisor even when they know the issues are caused from the warehouse. Expectations can be unrealistic
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Horrible

Merchandising are the root of the company but are the bottom feeders of the pay scale expected to put your life and your families lives at risk with very little pay and no health benefits (because you’re considered part time) while they sit home and work and hand out orders and a million emails

Pros

Non
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Need more training

Overall not a bad job, just need more training. I was mostly learning as I grew. And we were in the pandemic so understandable . Enjoyed the flexibility.

Pros

Flexibility

Cons

Lack of Training
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don't care at all about merchandisers

no chance for raise or advance, managers and higher ups expect the impossible then blame you when it doesn't happen, territory managers make up lies to merchandisers about client corporate complaints then when called out don't even take responsibility for their actions, so many things about this company would not recommend working for them at this time

Pros

schedule is pretty flexible

Cons

work 30+ hours for 3 yrs and. still classified as part time (no benefits that way), managers do not listen to merchandisers, lies, work thrown at you that you never agreed to, so many - too many cons to list
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Never Appreciated

Constantly being criticized Never appreciated for your work. Upper management expectations are impossible to achieve Never gives you enough time to do the job the way management wants and then you are at fault

Pros

None

Cons

Everything
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overworked and underpaid

go cover other employees stores, not recognized at all for what you do, promised bonus never ever received. upper management sit home, and stay safe even during the pandemic. area managers are not managers at all just a rep that deals with complaints that no one else deals with

Pros

flexability

Cons

everything else
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Flexible schedule

It’s a great part time job. They pay for your mileage and most travel time. You can set your own schedule. There is no benefits, but overall a good part time job.

Pros

Flexible schedule

Cons

Use your own email for job communication.
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It’s not horrible but wasn’t all that great

Nobody hangs over your shoulder but you just don’t get paid enough for what your expected to do. Jacent is a place to get your feet wet if your right out of school. It’s not a Career

Pros

Nobody hangs over you

Cons

You don’t get paid enough
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No

No raises for current employees. Company hiring new people for more money than experienced current employees. You are expected to do stores in an allotted time that is unrealistic. You must ask permission for extra time, even though it takes more time to ask for it. Stores trash your merchandise & then it’s held against your ‘bonus’ that you never get. They keep everyone part time with no vacation or benefits.

Pros

Work on your own.

Cons

No raises. Timed allotments to work stores are unrealistic.
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Horrible communication

This company ducks they do not pay well do not talk to you they are very unprofessional.i got corona last year for working for them and they did not pay me use my own PTO.
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Overall rating

2.5

Based on 144 reviews
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Ratings by category

3.1Work/Life Balance
2.2Compensation/Benefits
2.1Job Security/Advancement
2.3Management
2.5Culture

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