Lead Merchabduser (Current Employee) – North Carolina – October 31, 2018
Management is horrible, they lie to cover themselves and if you call them out on it you are in the wrong. No room for advancement, no praise, no reasonable incentives, they'll run you ragged traveling 60 miles away to service one store, etc. The work itself is good, but the way you are supposed to do things will change almost daily, so you are constantly frustrated, exhausted and unsure. Very poor pay, constantly untruthful about benefits, and the way you are supposed to do tasks. Expectations are super high, but pay is so low your motivation is rock bottom. Very poor support and training. Area Manager will often have you do her job by doing interviews and training because she doesn't want to travel. They will burn you out and toss you to the side, no respect given. Your loyalty and dedication to the company does nothing for you unfortunately. I love the job but can't deal with the management.
Poor management, poor training, no praise, horrible pay, either over worked or under worked no in between with them.
Other Jacent Strategic Merchandising Employee Reviews
Job Work/Life Balance
Great place to work, good work-life balance
Administration (Current Employee) – Philadelphia, PA – May 17, 2019
I've worked for other retail companies but have found Jacent to be the best of them so far. The work-life balance is good, people that understand and care about you. Is everything perfect, no, but I can honestly say most things are and there is no job or company where everything is perfect. I work with and for some very good people and that is critical to me.
anonymous (Former Employee) – anonymous – May 3, 2019
pay scale is way out of whack; with people being hired in at a higher rate than people that have worked for the company for years. Corporate doesn't care about what the reps deal with out in the stores, pushing out "sales drivers" in massive amounts, even when the stores are dissatisfied with all the extra product coming in. On top of the sales drivers, the company requires you to order to fill and "anticipate sales". All that does is create unnecessary backstock, overfill and damages which creates more work that isn't included in your allotted time. No support from upper management for field personnel. Not enough time allowed to properly service a store; they don't take into consideration where a store is located or the size of the store when formulating your time allowed for service. Communication is almost non-existent; you have to figure things out for yourself when you get to the store and see new products, sales drivers or products out of stock or discontinued. The warehouse needs some serious training and new management. Seldom is there an order that is packed accurately, with counts being different from what the invoice states, one product shipped in place of another; orders "lost" in the system; partial orders being shipped; orders not shipping when they should so you can work your store on the day you're supposed to. The company uses an app for ordering that is not compatible with the business at all. You constantly encounter problems which add to the time you are in a store, and accuracy of orders. Recruiting department is pitiful with job reqs being openmore... for weeks on end before getting people to hire.less