Jack Entertainment Employee Reviews

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2.0
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Greektown Casino
Team Leader (Former Employee) –  Detroit, MIJune 28, 2018
Never followed the company culture, even though they thought they did. Management always made terrible decisions and just expected everyone to fall in line. Favoritism always trumped all decision making.
Pros
free lunch and good health ins.
Cons
upper managment doesn't have clue.
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4.0
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Couldn't d o this full time
Cage Cashier (Current Employee) –  North Randall, OHJune 22, 2018
Part time is all I can do here. Fast paced, always something to see, and for the most part the management is cool. What makes it frustrating is no one is ever on the same accord. You ask a question, and get multiple answers. The policies are different from department to department and I have yet to see someone be promoted from within. On the flip side us little guys stick together, co-workers are caring and cool. THEY keep me there, and the money isn't bad for part time either. If you can deal with the environment and what it brings you may enjoy it!
Pros
Easy job, good money, family-like coworkers
Cons
Poor management, no room for advancement, rude guest
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1.0
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Unappreciated
Snack attendant (Former Employee) –  North RandallJune 12, 2018
Over worked and under paid. Lazy management all they do is smoke cigarettes all day. Always under staff. Also most workers are lazy and always some where hiding so they don't have to work, making it hard on the ones who do actually work. Worst job I ever had.
Pros
Friendly guest
Cons
Everything
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5.0
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fun
Valet Supervisor (Current Employee) –  Cleveland, OHJune 4, 2018
The company has provided sound systems to grow . The trust of the employees has been outstanding and given the why to make the cites better. necessary young men will have the tools need
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4.0
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Fun Place to work
Beverage Supervisor/ Buffet Supervisor (Current Employee) –  Cleveland OhioMay 7, 2018
Always new and exciting things to learn and do. the people you meet and co-workers you meet are just amazing people. I have learned so much and I enjoy the work I do everyday.
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5.0
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Made sure of one very important thing...
just another JACK in the Box (Former Employee) –  Cincinnati, OHApril 10, 2018
IF you intend to become an employee, make really dang sure of one thing... That you have absolutely NOTHING on your criminal back round check. Does not matter how minor of a charge it was, or if it would not be related to the job your applying for, or even if it was decades ago. If it's on your record, you more than likely won't get your license and will be looking for a job all over again a month later.
A typical day can either be fast paced and moving like a well oiled machine, or dead in the water like an upturned fish. IMHO, hardest part was when it was dead, and the most enjoyable was when busy. 99% of the Teammates are pleasant people to be around, though gossip travels faster there than a three person telephone game. Management are pleasant as well, but like anywhere you go, if you don't do your job expect them to say something about it.
Pros
discounted lunches, nice people to work with, fast paced atmosphere...
Cons
NO job security what so ever until that little card is in your hands, then you have a shot.
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1.0
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Poorly Run Department
Table Games (Current Employee) –  Cincinnati, OhioMarch 10, 2018
Our Department in Table Games is one of the most poorly run operations I have had experience with. It starts from the top down. Employees from the manager positions down to the dealer positions are underpaid. The culture is to cater to the drug dealers and rude patrons that enter the casino on a daily basis. If you have any kind of money to play, you are allowed to treat the staff worse than strippers are treated at their job. It is a cut throat department where no one will hesitate to throw you under the bus as long as it makes them look good. If you have any other option, I would suggest staying away.
Pros
Benefits, co-workers
Cons
Everything Else
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3.0
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starter job
Cage Cashier (Current Employee) –  Cleveland ohioMarch 1, 2018
Good starter job with a fast paced environment, There is chance for advancement. Pay is not good for the responsibility thrust upon the cashiers. You have to deal with ungrateful guests and be able to handle insults. Cashiers don't seem to be able to last very long as there is a high turnover. Management also do not have your backs when it come to issues
The most enjoyable part of the job is your teammates who really try to do a good job and the discounted food in the employee lunch room
Pros
free parking, discount on food, casino environment
Cons
pay, management, egos, rude guests
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5.0
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Good place to work
Representative (Current Employee) –  Cleveland, OHJanuary 29, 2018
Its an unorthodox job in that you are met with different responsibilities constantly. You interact with clients constantly and you have to be quick on your feet. Its a job that bucks the ordinary cubicle type job, this job demands interacting with varied constituencies.
Pros
great experience
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3.0
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Great People, Low Pay
Staff Accountant (Current Employee) –  Cleveland, OHJanuary 27, 2018
The people who work here are amazing every day is a different entertaining experience. Low stress environment with varying work loads from day to day. Work on weekends and holidays with no additional pay.
Pros
Great environment, Friendly people
Cons
No incentives
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3.0
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cool
Cage Cashier (Current Employee) –  Cleveland, OHJanuary 26, 2018
i would stay but its to many point outs. we dont have a grace period an the is a no fault policy that is really bad for everyone. it would be better if we had a grace period
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3.0
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Fun workplace yet challenging
Table Games Dealer (Former Employee) –  Cleveland, OHJanuary 10, 2018
Working as a table games dealer was an interesting job. It was fun at times yet challenging on many occasions with the clientele that came in to gamble on the night shift from 8pm-4am. My coworkers were a great group of people to work with and I made many good friends while working there.
Pros
nice people to work with
Cons
management styles very inconsistent & lack of good communication
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3.0
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Poor Management
Director of IT Service and Support (Former Employee) –  Detroit, MIDecember 22, 2017
If you're not part of the "Click" you won't get anywhere in this company. Only the people who are part of the "IN' crowd get the chance to advance and grow.
Pros
Not many
Cons
No training opportunities.
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1.0
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Great co workers, management full of it
Security Officer (Former Employee) –  Cincinnati, OHDecember 4, 2017
Got to meet and work with and interesting people when it was horseshoe Cincinnati, worked a shift called power shift with security until people became jealous and they got rid of the shift, only a select few were chosen for the shift. Pay could of have been better for having to deal with drunks and still having to do the other duties.
Pros
Provided uniforms, free parking
Cons
Having to pay for edr food
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1.0
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Security Department is terrible, the casino downtown needs to be closed down
Security Officer/Supervisor (Former Employee) –  Cleveland, OH downtownNovember 18, 2017
Jack Cleveland downtown Security Department is terrible alot of favortism, revolving door, retaliation and harassment is strong, elementary environment. No room for promotion. Just rediculus. Homeless/Crazy people at every entrance, not safe.
Pros
None
Cons
Do not appreciate good workers
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2.0
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Top heavy organisation
Manager (Former Employee) –  Detroit, MIOctober 25, 2017
The home office has many talented and friendly people, unfortunately there are some in senior positions that are not fit for management positions. Poor communication, managers don't empower their staff and feel threatened when one steps up

My advice, stay away from the home office! If you are already there, keep your head down and find another job that respects their employees. If Jack Entertainment is reading this a quote I read recently sums up the advice I would offer: It does not make sense to hire chess players and treat them like chess pieces.
Pros
Free parking, discounted lunches
Cons
Top heavy organisation - feels like half of home office are VPs, select managers have no respect for their employees, org structure needs a serious rework in places, work hard but not smart, long hours at times
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4.0
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Fun place to work at
Valet Runner (Current Employee) –  Cleveland, OHOctober 16, 2017
I enjoy who I work with very much and management is great. The hardest part of the job is dealing with some bad customers and depending on gratuity. The most enjoyable part is that the day goes by fast and all the people I work with are fun to be around.
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5.0
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Great work environment
Security Supervisor (Current Employee) –  North Randall, OHOctober 3, 2017
People are great to work with. However, management is lackluster. Great work environment and guests are great. Time flies by because of how busy the workplace gets.
Pros
great people to work with.
Cons
takes forever to advance.
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5.0
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Fun place to work!
Cook (Former Employee) –  North Randall, OHSeptember 17, 2017
You meet a lot of people working at JACK. I recieved all of my food expeience here without having to go to culinary school. They teach you to be "upbeat and positive" when it comes to everyone. It kept employees friendly and guests coming back to visit. A very nice place to work. I'd reccomend it to anyone!
Pros
Live Entertainment, Great Food.
Cons
Short Breaks, Hours being cut, Rude management.
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4.0
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Very fun and exciting place to work. Fast pace, Fast Thinking and Fast caculation
Finances/Cage Cashier (Current Employee) –  Cleveland, OHSeptember 14, 2017
Fast pace atmosphere. Loved working with guest. How to payout guest according to the amount of chips. Some small amount. Some very large amount. I learned to engage with all types of people. Young and old, Even in hostile situations.The most hardest thing was making sure the chip and money was up to par. There always has to be a certain amount at all times. Seeing people laugh and enjoying themselves. very entertaining
Pros
free lunch
Cons
standing all night
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Overall rating

3.4
Based on 32 reviews
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3.0Work/Life Balance
3.3Compensation/Benefits
3.0Job Security/Advancement
2.9Management
3.3Culture

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