Seasonal Tax Preparer Jackson Hewitt Amarillo (Former Employee) – Amarillo, TX – October 17, 2018
Best place to work ever seasonal work though loved it so much it was hard to say goodbye but you can work every tax season so that's great the area manager and Amarillo is awesome great lady to work for keeps in touch with you all year long doesn't mind if you call her and ask her questions just really good people to work with and work for
IT Call Center rep (Former Employee) – Sarasota, FL – October 17, 2018
The atmosphere is extremely negative in the company's call center in Florida. I worked there for one season in 2017-18 and the seasonal workers are treated by the staff with little respect. They are impatient, condescending and very angry. This is a stressful job - as a result of poor training and lack of support - and the pay is minimal for the skills required. You are monitored by staff to be accountable for every minute of your shift. I lasted less than three months and was happy to find a new full-time tech support job with a professionally run company.
condescending staff, lack of management control and low pay for the skills required.
Tax preparer (Current Employee) – Longmont, CO – October 16, 2018
every tax return is unique , so you learn more everyday by preparing tax return . you feel productive when you help customers with their tax issues and have them to feel comfortable related to filing taxes
Lead tax preparer (Former Employee) – Clinton, MO – October 16, 2018
Client generated work atmosphere within a Wal Mart store arranging from non-existent to individuals waiting in line for assistance. Must be able to concentrate in an noisy atmosphere both verbal, ringing phones, etc.
Fast pace when needed. Learn about people as well as how to help people. The hardest part of the job is saying good bye at the end of the season. The best part of the job is helping a customer understand any all parts of their return. Then seeing the smile on their faces knowing you eased their frustrations.
Tax Preparer (Former Employee) – Colorado Springs, CO – October 10, 2018
A typical day for me was doing customer tax returns and answering all the questions they had. I learned a lot about taxes and possible refunds I never new about. Management was fine. The hardest part was telling a customer they had to pay taxes when they thought they were getting a return. The most enjoyable was telling a customer they are getting a refund when they though they were not.
My work day is taken up preparing returns. I review returns that the preparer has marked supervisor review. I am at the District office so I am given some of these returns. I will either ok the return or I will explain the error to the preparer.
I will talk to inexperienced preparers to help them if they are having a problem.
I have been able to earn over 140 CEUs during my time with Jackson Hewitt.
Professional Tax Technician (Former Employee) – North Carolina – October 8, 2018
Training could have been more detailed oriented with more real-life scenarios and practices. When it's busy it can be pretty hectic, but management is always open to help and they do their best to assist and resolve the issue immediately. The hardest part of the job is dealing with unsatisfied customers in front of waiting customers due to the small office Walmart space. The most enjoyable part of the job is meeting all the new people and hearing their life stories and watching their face light up when they hear the new offers and specials Jackson Hewitt offers and how satisfied they are with their services.
Tax Preparer (Former Employee) – Fort Oglethorpe, GA – October 8, 2018
I worked for Jackson Hewitt for one season. It was a very satisfactory position, and the office was located only five miles from my home. Due to an impending move, when I was asked to return the next year, I declined.
Director (Former Employee) – Jersey City, NJ – October 7, 2018
Corporate leaders treat you like toilet paper. You are just a body to fill a spot and expected to work like a slave. There is not such a thing as work-life balance. And if they tell you there is balance then they are lying. You are on call all week and any time. Say good bye to your life and get ready to make senior management rich.
Tax Professional / Supervisor (Former Employee) – Des Moines, IA, Chicago Il – October 4, 2018
Jackson Hewitt gave you great educational classes to learn the skill correctly and positively. The classes were about 8 to 10 weeks yearly whether you are new or current employee. Most people needs this type of business for yearly tax help and preparation.
Store Supervisor (Seasonal) (Former Employee) – Riverdale, GA – October 3, 2018
Great Company with flexible hours. The management was inconsistent. Training needs to be more intense for less experienced tax consultants. They need to develop a program to train employees how to do business taxes for small businesses.