Jackson Therapy Partners Employee Reviews

What is the best part of working at the company?The variety of job opportunities What is the most stressful part about working at the company?Finding your own housing because they DO NOT provide. They used to but they don’t anymore. What is the work environment and culture like at the company?Your contract so they only care about the contract. Your placement coordinator is NOT your friend. So just keep that in mind. What is a typical day like for you at the company?Just know your hired to hit the ground running.

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Great company to work with!

Speech Language Pathologist (Former Employee) - Texas - June 2, 2023

What is the best part of working at the company?Have great positions and reliable supportive staff. What is the most stressful part about working at the company?Dealing with facility management What is the work environment and culture like at the company?Respectful, professional, dependable, best rates and best facilitiesWhat is a typical day like for you at the company?Do my job and go home, low stress, plenty of help to answer questions 24/7.

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Jackson Therapy Partners insights

Based on 33 survey responses

What people like

Time and location flexibility
Ability to learn new things
Clear sense of purpose

Supportive and Productive work experiences

Speech Language Pathologist-Traveler (Current Employee) - Kettering, OH - May 17, 2023

What is the best part of working at the company?Supportive Advocates/Assignment Finders; Excellent Follow-up/Follow through; Great Assignment Negotiations; Assignment Recruiters become Extended Family MembersWhat is the most stressful part about working at the company?Housing...the stipend does not cover the complete cost of housing unless you use a cheap extended stay hotel. They use Hotel Engine which only shaves a small amount of the total cost. I prefer corporate housing options...the hotels and airbnb options can be in some of "not as safe" areas.What is the work environment and culture like at the company?Like a Small Town Feel...comfortable and secureWhat is a typical day like for you at the company?Each assignment is different...but different keeps things fresh and fun.

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Horrible company. Save your time and mental health and look elsewhere.

Production (Current Employee) - Orlando, FL - April 27, 2023

Worst company I have ever worked for. And leadership is a joke. HR team, managers, and C Suite could care less about you. Don’t trust a thing they say either. A bunch of narcissists. Just stay because the money is decent and I can work remote. I’m sure something better will fall in my lap sooner rather than later. Currently looking.

Pros

None

Cons

Too many to mention

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Fun experience on the private outpatient setting

Physical Therapist (Current Employee) - Orlando, FL - March 28, 2023

What is the best part of working at the company?Flexible scheduling without the haggle.What is the most stressful part about working at the company?There’s nothing stressful about the company.What is the work environment and culture like at the company?Great working environment where they take care of you every step of the way. What is a typical day like for you at the company?Good busy but not stressful, private outpatient preferred

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Official response from Jackson Therapy Partners

April 18, 2023

Wow, thank you for this awesome 5 star review! Even more than that, thank you for your commitment to patient care.

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Great place to work!

Recruiter (Current Employee) - Orlando, FL - February 2, 2023

I love working for JTP. The team is very close with each-other and the culture is great even with being remote. The work life balance is great. There's opportunity for growth.

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Official response from Jackson Therapy Partners

April 18, 2023

We're so thrilled that our remote environment has been such a great fit for you, and that you still feel close to other team members, even though you're working from home! Thank you so much for taking the time to leave such a great review.

Great Travel Company

PT (Former Employee) - Massachusetts - September 18, 2022

My great experience with JTP can be attributed to my recruiter - she was easy to communicate with, readily available, resourceful and supportive. There were a surplus amount of Job options with great pay. Would HIGHLY recommend this company.

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Official response from Jackson Therapy Partners

January 9, 2023

Wow, thank you for such an incredible review! Your commitment to patient care is what drives us. Thank you for letting us join you on your journey!

Enjoyable travel company

Traveling Occupational Therapy Assistant (Former Employee) - Eufaula, AL - August 22, 2022

I really appreciated my recruiter. He assisted me in locating and applying for 2 travel assignments, and helped with questions, etc throughout the assignments.I received quite a bit of on the job training at one assignment. I learned that I could apply for jobs all over the country. Jackson Therapy is a friendly company to work with.The hardest part of the job was making arrangements for where to stay at each new assignment. The most enjoyable part of working for the company was choosing and traveling to different places.

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Official response from Jackson Therapy Partners

January 9, 2023

Thank you so much for your five star review and thoughtful feedback! Our award winning team is driven by a single mission: to improve the delivery of patient care and the lives of everyone we touch. Thank you for your encouragement today, and for committing your life to the care of others. As it relates to housing, we have a housing partner that you should as your recruiter about for your next assignment. Many of our travelers prefer to find their own housing, but our housing partner can do the heavy lifting for you should you so desire.

5 stars

Occupational Therapy Assistant-Traveler (Former Employee) - Panama City, FL - June 26, 2022

What is the best part of working at the company?The recruiter was very helpful. She always worked hard at finding openings in areas that I wanted to relocate to. It was a nice experience.What is the most stressful part about working at the company?Finding a temporary place of residence.What is the work environment and culture like at the company?Every assignment was always a little different. You have to adapt to each facility requirements, but for the most part the staff was always very helpful.What is a typical day like for you at the company?Very busy, high productivity requirements.

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Official response from Jackson Therapy Partners

January 9, 2023

We can't thank you enough for such a thoughtful review that will most surely help future travelers. Our award winning recruiters are known for their responsiveness, so we're delighted to hear about your experience. As a reminder, we do have a housing partner we offer our travelers, but many travelers prefer to look for housing on their own. In some areas, it can certainly be a challenge. We hope to work with you again!

1 star

Production (Former Employee) - Orlando, FL - June 15, 2022

What is the best part of working at the company?Remote optionWhat is the most stressful part about working at the company?Favoritism, negative and degrading comments from leadership. Managers were constantly promising what they could not deliver. Managers not being held to the same standards as other employees. They said they strive for corporate values but management is the furthest thing from the corporate values. What is the work environment and culture like at the company?Favoritism and a bunch of liars that blame everything on others rather than accepting what they are doing is wrong. What is a typical day like for you at the company?Overworked and underpaid. Not appreciated for the work given

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Official response from Jackson Therapy Partners

January 9, 2023

We're disappointed to hear that you had such a negative experience, and sincerely hope you provided your feedback upon your exit interview with our HR team. Many items you relate above would require more specific insights before we could adequately address them, but regardless, we take your feedback to heart and will review your criticisms with care and thoughtful consideration. If you have the chance to reach out to our HR team to provide specific insights, please do so. It's important to us to understand your experience and to respond to critical feedback with action whenever possible. Thank you, again.

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Left out to dry

Supervisor Physical Therapist –Outpatient / Workers Comp (Former Employee) - Atlanta, GA - May 11, 2022

Laid off the first week of covid due to covid. This no healthcare the next morning after receiving a text message at 7:30 pm. Weird how fickle healthcare cab be for a health care professional during a global pandemic and nationwide response. Flexibility is fine since it’s a travel company, however, no realistic way to know what kind of clinic environment you’re walking into. Health insurance is not secure within this company and was very apparent when it was needed most. Plenty of good contracts through this company and i’m not against working fir them again. But they left me healthcare-less during covid and that’s messed up. I recommend you use this company at least as much as they use you. 3/5 so so overall. beware the fine print.

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Official response from Jackson Therapy Partners

January 9, 2023

Thank you for taking the time to leave us your feedback, it’s incredibly important to us. We’re happy to hear your experience was mostly positive, but are disappointed to hear that you didn't feel valued and experienced a loss of insurance during a critical time. It sounds like there may have been a drop in communication, possibly due to the radical changes that happened at the height of COVID-19, and for that we deeply apologize. There certainly are options to keep and hold on to your medical benefits in between assignments, so we appreciate you letting us know about this communication gap in your experience. The good news is, no matter where you accept an assignment, travelers usually earn more on average than permanent employees, so if you’re open to traveling anywhere, you have the chance of earning even higher pay - with benefits - year round. Regarding the pandemic, it’s true that the need for Physical Therapists immediately dropped when elective surgeries were halted by acute care facilities, and when skilled nursing facilities had to limit outside contact with their patients. But, once COVID-19 was contained, we saw immediate job growth for all therapist positions. We'd love to be your agency of choice should you decide to try travel therapy again.

Therapy Traveler

Travel Occupational Therapist (Former Employee) - Medford, OR - April 13, 2022

I took a travel position before the pandemic. My recruiter was helpful and the placement was a good fit. I would work with this company again in the future.

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Official response from Jackson Therapy Partners

April 22, 2022

Thank you for your kind words, your feedback is extremely important to us. Your commitment to patient care is why we do what we do. We hope you come back to traveling, soon!

Communication issues

Anonymous Traveler (Former Employee) - Anonymous - April 5, 2022

All I can say is dishonesty. I was lied to and it cost me a lot financially. Poor communication. Then blames you for their lack of communication then recruiter shuns u after they themselves harmed u,Never can speak to any manager when there’s an issue. Managers work remotely & hide behind closed doors.

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Official response from Jackson Therapy Partners

April 22, 2022

Thank you so much for taking the time to leave us feedback on your experience. We're disappointed to hear that you didn't trust your recruiter, and regret that we don't know the specifics around what happened. We encourage you to provide additional insight into your experience on our website contact us form or by emailing our Recruitment Director directly at cparham@jacksontherapy.com. Our recruiters were voted "Best of Staffing" the last two years, so we sincerely apologize for the drop in communication you experienced; it's unusual behavior for our team. As it relates to the managers, they personally reach out to everyone we hire at least 3 different times during their assignment, just to make sure everything is going well. You should have received those communications directly, which invited you to reach out to them for any issues you encountered. While our team is fully remote, we're here everyday helping our allied and therapy professionals build a rewarding career in patient care. We hope you reach out and provide additional insight into your experience so we can use your feedback as an opportunity for growth.

Good company

Travel Therapist (Former Employee) - Variable - December 17, 2021

I have worked at this company as a traveler for years. They are good and always have the therapists back.i have talked to other travel companies but always ended up taking contracts with jackson

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Official response from Jackson Therapy Partners

April 22, 2022

What a great review! Thank you so much for your kind words and for taking the time to let us know how we're doing. We love our Others First culture and strive everyday to live up to our mission: to improve the lives of patients and everyone we touch.

Okay to work for

Respiratory Therapist RRT (Former Employee) - Atlanta, GA - December 10, 2020

I worked a contract through Jackson Therapy Partners. It was a decent experience, with excellent pay. There was often confusion about licensure and communication.

Pros

Excellent pay

Cons

Communication

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Official response from Jackson Therapy Partners

June 23, 2021

Thank you for taking the time to provide us feedback on your recent experience! We're happy to hear that you enjoyed your assignment and had great pay, but we're disappointed to find out we dropped the ball in communication. Drops in communication and confusion about licensure isn’t typical for us, and certainly isn’t representative of our hiring and onboarding process for the past 15 years. While we're not clear on the circumstances, we want to apologize for the frustration you must have experienced, and hope you'll give us a second chance to get it right. We did receive a huge influx of RRT jobs from the State of George during the pandemic, placing several hundred RRTs in jobs there in a short period of time. We're pretty confident that the situation you describe is unique to that influx and may have been caused by the addition of new team members who helped us keep up with the last minute needs of that region. We hope this gives you additional clarity, and that you'll think about coming back. Thank you, again!

A lot of options and caring recruiters for traveling therapist's.

PTA (Former Employee) - Missouri and Texas - November 21, 2020

I worked for Jackson Therapy Partners as a traveling PTA on and off for a few years in both Missouri and Texas. It's been a few years since I've worked for JTP, but when I did, they could usually find a job for me in the general area I wanted to be fairly quickly. That was what set them apart from a lot of other travel companies. During my years with them, I had a few different "recruiters", and they were all good.. Nearly always available to talk to, personable, and they handled issues that may have come up well. There was one outpatient clinic in Texas I was sent for a travel assignment that was not at all a good fit because of unrealistic expectations set by the owner. However, JTP was able to find me a different assignment that was only 30 miles down the road, within just a few hours of me stepping down. This new assignment worked out great. The pay/reimbursement might have been a little lower than other travel companies, but again, JTP seemed to have more options for assignments. If I ever decide to work as a traveler again, JTP will more than likely be the first travel company I contact.

Pros

Ample job opportunities.

Cons

Slightly less pay/reimbursement.

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Official response from Jackson Therapy Partners

June 23, 2021

We can't thank you enough for this positive review, and for providing the perfect example of what it means to be a traveling therapist. We're thrilled to learn that our recruiters met and exceeded your expectations, thank you for letting us know. As it relates to pay, we benchmark our salary and benefits throughout the year so that our therapists are paid fairly, feel valued, and stay with us. However, location and seasonal needs play significant roles in the salary packages offered by employers month-to-month. Still yet, if you’re flexible and open to traveling anywhere, you have the chance of earning top pay, year round.

Just no

Credentialing Specialist (Former Employee) - Orlando, FL - September 22, 2020

Fragmented leadership, distracting culture and work environment (ie loud music). Layoffs are frequent and anticipated. Job positions are filled and the new hires soon leave when they realize the mistake they made. Look elsewhere, don’t waste your time.

Pros

Location ideal

Cons

Too many to name

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Official response from Jackson Therapy Partners

September 29, 2020

Based on a few outdated references from you, we think you may have worked for us several years ago, but certainly not any time recently. Even so, we’re glad to hear from former employees and appreciate the time you took to write a review. While it’s true we have a dynamic and energetic work environment, we’ve been working from home since March 2020, so it’s not possible for you to have been distracted by our culture or “loud music” in the recent past. But, your opinion is duly noted and we appreciate your insight. As to your description of layoffs, our only reduction in workforce is due to poor performance metrics, and that’s only after several coaching and mentoring opportunities have been exhausted. In fact, opposite of layoffs, we just recently promoted four team members to new leadership positions, promotions that are a result of strategic business planning and a team that is driven to succeed. In all truth, we’re proud to be part of a group of Jackson companies that landed on the Best Places to Work list, a list we plan to make every year due to the valuable contributions made by our team members every day.

Not a great staffing agency

Physical therapist (Former Employee) - North Carolina - August 18, 2020

Not a great staffing agency, paid foreign therapists very poorly. Did not pay for mileage while working at two facilities. Work was hectic without decent compensation. Did complain multiple times without any response

Pros

None

Cons

Everything

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Official response from Jackson Therapy Partners

October 12, 2021

Thank you for posting a review and we’re sorry to hear that you had a disappointing experience. We would like the opportunity to talk and investigate your feedback further. We're concerned about your feedback for several reasons, the key one being, we don’t have any foreign trained therapists working in North Carolina. But, that aside, it’s our standard to pay mileage between two facilities so it would be a rare exception to do otherwise. If in fact you worked for us, we hope you’ll get in touch with us at askjackson@jacksontherapy.com and let us know who you were working with so that we can look into this immediately and follow-up with you. Our foreign trained therapists are a key part of our success and are deeply valued by Jackson and our healthcare clients who are in critical need of their skills to maintain uninterrupted patient care. We’re sorry to hear the pay for this position didn’t meet your expectations and apologize for your recruiters lack of follow-up. We hope you reach out to us so we have the opportunity to address your recruiters lack of follow-up, and to correct any mileage issues that may remain. Thank you so much for serving in America. You are greatly needed and greatly valued.

Rampant favoritism and oppressive work environment

Manager (Former Employee) - Orlando, FL - August 18, 2020

This company only cares about the top executives, who take home most of the money. The company president has zero interpersonal skills and she is downright rude and a bully. The CEO is a narcissist who fakes being nice while backstabbing others. He is also the cheapest person I know.

Pros

You get to take time away from the company for vacation

Cons

Unbelievable employee turnover.

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Official response from Jackson Therapy Partners

August 31, 2020

We appreciate you taking the time to provide your unique perspective. To be honest with you, since our average tenure among supervisors is 10 years, your review (not to mention its personal tone) leaves us scratching our heads. If you were a manager here, then you know that our recent company wide survey indicated that 97% of our team members believe the company has an outstanding future, giving us a score of greater than 90% in the areas of Leadership, Diversity, Teamwork and Values. It’s just not possible to achieve those results with company leadership like you describe. In fact, just last year our family of companies landed on Fortune's 2019 National List of Best Employers for Women. Which leads us to believe that your thoughts on leadership might result from a personal preference, and not an issue at Jackson. You see, while certain professionals view progressive, strategic, and inspiring women in leadership as bullies, that’s just not the case at Jackson. We support, promote, and encourage ambitious, passionate leaders to our top roles and have seen our teams reach goals that succeed our previous years as a result. In fact, 60% of our leadership positions are held by women, further illuminating the survey results listed above. This is something we’re enormously proud of.Finally, in response to your observations on our CEO who provides leadership for 9 Jackson companies, we’ll just have to agree to disagree. Our CEO was central to the launch of several employee centric initiatives in 2019 and 2020, including an on-site medical clinic that’s free to employees and their -

Diligence to finding jobs and support

Occupational Therapist OTR/L (Former Employee) - Orlando, FL - April 2, 2020

Easy to contact if I need assistance. Supportive and hard working staff. Knowledgeable about work responsibilities and duties.Friendly staff. Keeps up with changes in the health care industry.

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Official response from Jackson Therapy Partners

April 6, 2020

What great feedback! Thank you for taking the time to leave us your insight about key components of a traveling therapist's journey into traveling therapy. Our recruiters strive to be available 24/7 to their therapists, and they meet together weekly to discuss industry shifts and changes. We sincerely appreciate your input.

The best agency!

Physical Therapist (Former Employee) - Longview, TX - April 2, 2020

I was blessed to have Jackson Therapy Partners as my first company. They molded me into the physical therapist that I am now. They took great care of me during my transitional, early phases.

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Official response from Jackson Therapy Partners

April 6, 2020

We're speechless. What incredible feedback. Thank you for taking the time to let us know about your experience at Jackson. Skilled therapists like you are the heartbeat of our company, so helping therapists transition into traveling is deeply important to us and to our team of recruiters. We're so glad you're part of the Jackson family.