Jacobs Entertainment, Inc.
3.2 out of 5 stars.
Get weekly updates, new jobs, and reviews

Jacobs Entertainment, Inc. Employee Reviews

Job Title
Location
Showing all 38 reviews
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Jacobs Entertainment is the leading casino company in Colorado. Dependent upon your manager, they provide an excellent work-life balance (at the time of this writing, 11/23/2020). Senior management cares about the success of the company and that of its employees. They answer the call of employees to improve.
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Avoid working here. HR takes weeks or even months to respond to inquiries. The vacation time and PTO is heavily regulated. You work on a point system and I hated feeling like I was in grade school again. Poor management and employees are literally all unhappy with their jobs. 10/10 do not recommend.
Pros
OK insurance benefits, work parties
Cons
No breaks, poor management
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
This review relates to the lodge property in Black Hawk, CO. The culture of the place seemed pretty good; for the most part all my interactions with fellow employees were super positive. The cons begin with the pay package; as a table games dealer typically casinos will pay you less than your states minimum wage, thanks to some Colorado laws casinos here have to pay you the minimum wage ($8.xx) that’s a mild plus but I know they wouldn’t do it if they didn’t have to. The biggest con is if you are a keep your own dealer you have to give up 20% of your daily tips to the dice crews for their bi-weekly pool. At first it didn’t sound like that bad of a proposition, but the more you do the math you could give away 10k or more in wages over a full year. Employees should not have to pay other employees wages. The company knows that dice dealers don’t make the same as the other dealers and should pay them accordingly. Unfortunately this is common practice for all Black Hawk casinos. The last con I’ll mention is job security, simply because COVID-19 caused a shutdown and dropped revenues to 0 overnight. All employees were furloughed until a limited reopening was available at that point the most senior positions were brought back and everyone else was let go. The company preached wanting to bring everyone back, but clearly wasn’t operating with any reserve cash on hand in case they needed to do something like this. You already pay lower than industry average, and yet somewhere somehow your revenue and your budget bring you to break even. Seems like poor choices being made higher up.
Pros
Good culture, friendly staff
Cons
Pay, job security
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Organized, clean, stable conditions. Raises, appreciation awareness, fun. I could always find a way to stay busy when there was down time. Fun promotions kept the atmosphere neutral. Plus, great food to take home.
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Jacobs Entertainment is an interesting place to work ... The Employees give their all and are devoted to the job ... Interactions with the guests were the high point of the job
Was this review helpful?
Do you enjoy working at your company?
Every work experience is unique. Tell us about yours. Rate your employer.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Horrible GM in Carson, yuck. Reminds me of a Wherewolf, and LARGE turnover. Constantly advertising, probably because nobody wants to work with those upstairs people. Horrible atmosphere. Treated horrible. Accused horribly. Yuck. Do not recommend at all not in the least. Apparently has not changed.
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
The Colorado properties are good to their employees. Not sure the ownership cares about anyone other than ownership, but to this point, the company culture has been focused on employee happiness
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Unappreciative, one sided,,overworked....70 hrs a week, no days off, people breaking policies and getting a hand slap,,shows favoritism, i do not recommend
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I enjoyed working with people both in the customer field and fellow employees. Keeping busy and helping customers would have to be my favorite part of the job.
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
They terminate employees on hear say and without cause. They discriminate against who they choose to. It is like going back to elementary school. They've had employees admit to stealing and they are still employed there, but the terminate valuable employees.
Pros
Tips for grill amd casino workers
Cons
Very poor management
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Incompetent "management" Low pay Terrible "benefits" Inadequate resources Unrealistic expectations Toxic company culture Unprofessional Company
Pros
Zero
Cons
Too many to list
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Really laid back job. Bosses are willing to work with you for emergencies. Its a face paced job but the team is always willing to help you catch up and do what they can to make the shift a good one.
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I came in with no experience and the team was able to train me to become the great person i am today. They promote having an opinion and hearing out everyone rather than the few.
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
This was a job that anyone could retire from and live good. It was hot some days but the money was really great so you wasn't really worried about the heat like that because you wasn't outside all day.
Pros
sometime we would get like an hour and a half lunch break.
Cons
This job didn't really have too many bad things about it.
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good work environment but pay rate is very minimum for any position at the company. I enjoy working there since the hours worked per week have an average of 40 hours.
Pros
Work balance
Cons
Salary income is minimum
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
...as long as you are not at the corporate office. The casino environment is a great place to be. The employees are friendly and hard working and the managers work hard to keep everyone included and rewarded for hard work, not just showing up. Corporate management is cold and detached.
Pros
Free meals for salaried employees, huge discount for hourly.
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Jacobs Entertainment's working environment is very fast paced and very dynamic. It will teach you multiple skills in a short period of time. But, people have been on their chairs for 10+ years as there is not enough room for growth. Poor benefits, long work hours are the cons I can mention at the moment.
Pros
Flexibility, Autonomy
Cons
Poor befits
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Really fast paced, sometimes you have to cook, take orders and clean all by yourself. The customers & coworkers were rude. Stressful work environment.
Pros
Free lunch, tips
Cons
minimum wage, high paced, busy
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Company will take over your life and not pay you enough to compensate for it. No time off! Management throws you out there and it’s sink or swim atmosphere!
Pros
Most customers are really nice
Cons
Management treats employees badly
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
The best part of my job is taking care of the customers, and making sure they are being catered to as well as having fun while they are gambling. Great Job
Was this review helpful?
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I loved this job, loved dealing with customers on a daily . this company has so much to offer. some of upper management are not a good fit for the company
Pros
great enviroment
Cons
management
Was this review helpful?