Good Company but they need a better plan to deal with a fast growing business
Senior Help Desk Analyst (Former Employee) – Richmond, VA – September 25, 2018
The culture is good, benefits are good, the environment is clean, HR is fantastic but the IT dept is always behind playing catch up. Overall the company is growing too fast for the management personnel who are presently working. They may need to hire people with bigger company experience.
Great environment and a bunch of company goal celebrations
Growing too fast for management to keep up. Execs are Gods and the workers are minions.
Claims Examiner (Former Employee) – Richmond, VA – September 22, 2018
Just don't do it. Mid-level management is great. Upper management is horrible. They do not care about you. They have unethical business practices in the evaluation process of the claims and information management. 70% of the workforce is currently attempting to leave.
Claims Examiner (Current Employee) – Richmond, VA – August 26, 2018
If you don't mind having every decision you make be questioned, unskilled managers and a heavy workload this is the job for you. Initial training is almost non-existent. The system used to input claim information can be described as poor at best. Multiple systems must be accessed to work a single claim. Multiple claims set up with different claim numbers for the same claim, for instance one claim for liability, another for collision, etc etc etc. Overall I definitely would not recommend this company.
Project Coordinator (Former Employee) – Richmond, VA – April 3, 2018
Good place to work - mostly relaxed environment. Most people there are helpful and management is cooperative for the most part. CEO is personable and approachable. Benefits are excellent - just make sure to negotiate fair salary. Otherwise, I miss working here.
Great Benefits, Company makes efforts to be collaborative, Great modern systems
Management has a preference on who they want to train or not
Desktop Support Analyst-Contracted (Former Employee) – Richmond, VA – March 23, 2018
Management /some team members was willing to train you. CIO was prejudice. This company is force to promote in order to promote the person beneath or below your position. Mgrs kiss the tail of the CIO in order to make them happy. They will throw you under the bus a lot. and they pick who they want to further the career of.
Senior Underwriter (Former Employee) – Richmond, VA – March 5, 2018
As a former employee i do not recommend this company to any persons hoping to grow their career in a positive direction. As stated in previous review your growth, the resources you obtain do do your job and opportunities you receive are solely based on the discretion of management, not by how you do your job but how politically beneficial you are to him or her. Meritocracy does not exist. Upper and lower management reap the benefits of employee efforts. Public temper tantrums are welcome. Senior management are not engaged or even sometimes physically remove themselves from subordinate access . if you do not socially conform over time you be will subjected to public ridicule,micromanagement, sabotage, ostracizing behavior,and condescending attitudes despite having or possessing professional accreditations.
Bodily Injury Claims Examiner-Litigation (Current Employee) – Richmond, VA – August 14, 2017
No review to provide at this time. I am neither here or there and therefore, cannot provide a detailed review. If you would like to be under management that's mature, knowledgeable and efficient, then this is not the place for you.
Claims Associate (Current Employee) – Richmond, VA – June 24, 2017
The work is hard, and there are very, very few other opportunities for advancement, unless you are interested in being a claim examiner the entire time. The job for Managers and Assistant Managers is even crazier. That being said, the Management team is top-notch. I would recommend James River Insurance, but you have to know that you are going to be run ragged by the work flow.
Claims Examiner (Current Employee) – Richmond, VA – June 6, 2017
This is a great place to get in the door, if you can survive the workload. The ride-sharing account is the account that takes the most people and they are constantly struggling to keep up with demand. Some Examiners are juggling 200-250 claims and there aren't enough hours in the day to get everything done. Once the account plateaus and hiring catches up it will be better. Some training has been great and some has been very underdone, it just depends on who you get. Management doesn't have a whole lot of sympathy for 'overworked' complaints and will either tell you "we were busier way back when", or tell you to work more hours/days (Examiners are exempt from overtime). It's a good, steady 9-5 that has some pretty good job security and great pay. If you don't stress easily.
Claims Technician (Former Employee) – Scottsdale, AZ – May 23, 2017
PROS: Fast pace environment - most days fly by Great location - nearby shops and restaurants Underground parking available Great benefits include paid time off, paid holidays, bereavement, paid gym membership, paid schooling, volunteer time off, voting leave, one floater holiday, early close each month, casual Thursdays & Fridays, healthy snacks are provided monthly as well as pizza parties (if goals are met), annual raise and bonus Laid back office - office morale seemed positive/above average Birthdays are usually recognized and so are baby showers, weddings, deaths, etc. Most coworkers were fun to be around - entertaining environment
CONS: Be prepared to answer phones constantly while still maintaining your desk Clients can be rude on the phones which can darken your mood Only favorite employees are promoted - Seniority doesn't exist No overtime available - The system will automatically lock you out even though your manager approves it As a tech, you have to work at least one holiday and will only receive regular pay rate No opportunities to work from home even though the entire job is done over the phone and computer Non-existent training program Management will ask for it, but they really don't value your input/feedback/preferences Personal metrics are not kept confidential. They are displayed for all other coworkers to see and compete against. If you have significantly high metrics, you will not be rewarded or recognized in any way. At the end of the year, you will still fall in the "meets" category. No room for growth even though it's a growingmore... company - They only hire/promote new employeesless
Claims Examiner (Current Employee) – Scottsdale, AZ – March 8, 2017
The claims are all handling one rideshare client. You don't learn anything except that the management directives change daily and no matter what you do you are wrong. Reputation of people working here gets trashed due to how they do things. Really horrible workloads impossible to keep up.
Claims Examiner (Current Employee) – Scottsdale, AZ – February 3, 2017
Working in their claims office is hard work but rewarding. They are growing at a pace that is hard to keep-up with so there is definitely a lot of work. However, if you are self motivated and willing to learn then there is a lot of growth potential.The benefits are good and you get a lot of PTO. Most people that started with no experience are promoted in less than a year. Their training is only a of couple weeks long and then they let you start working live claims. They teach you "hands - on" in a "learning by doing" system. Those that haven't succeeded, seem to lack the drive to want to do well or don't ask questions. Personally, I was constantly asking questions in the beginning but now I have caught on and rarely need help anymore.
One thing to note it the managers don't walk around and offer help. They don't constantly look over your shoulder (which is nice). The managers have a lot of work on their plate so they seem constantly busy. However, as soon as you need help or ask them a question they will drop everything to assist you.
Claims examiner (Current Employee) – Scottsdale, AZ – December 27, 2016
Don't let them tell you otherwise, you really work for Uber, not James River. Be prepared to take on impossible amounts of work without limitations, then be told you aren't doing the job. With very few exceptions management expects you to happily take on more work without training or help. Sweat shop. Much worse than a call center.