Working with the consumers is the best part of this job. They are incredible. However, the office issues, day to day staff in administration and pay are severely lacking. Staff is often rude, condescending, and pick fights. They target and alienate specific people. The management is either patronizing and gives a false sense of empathy, or is absolutely unprofessional and has no regards for a work ethic. Most people are unavailable by phone, and can not be reached unless met with face to face. Lots of programs have been run to the ground, and are now backtracking to ensure all Medicaid and OMH/OPWDD legal standards are being met so as not to be fined or shut down. Half medical charts/records kept are unfinished or missing important data. The supervisors lie about raising pay to saddle you with more responsibility, The pay is absolutely horrendous. Not worth it. The office staff is unreliable, unprofessional, and nasty. Avoid working here, gain experience elsewhere.
No one monitors your schedule so most employees in programs come and go as they please
Nothing gets done, staff is overwhelmed and unreliable, employees are unprofessional and nasty (a very high school type of attitude)