Program has crumbled due to poor administration
Individualized Care Coordinator (Former Employee) – Brooklyn, NY – August 24, 2018
Initially as an ICC, I had a very supportive supervisor who was very knowledgeable of the field and social work in general. Said supervisor always tried to support the team, despite agency turmoils and sudden program changes. This changed when the team was left with no supervisor and no type of supervision/support. Current administrative team has little knowledge on program protocols which trickles down to the workers and negatively affects clients and services.
WSP workers are never available due to shortage of staff, but if WSP team is sanctioned, called out, or if they are audited, the workers magically appear and they are assigned to cases overnight, if possible (to cover themselves). If you are a prospective WSP, please stay away unless you enjoy NOT being paid for your work.
Parents will often act out physically and verbally aggressively towards coordinators, if WSP services are delayed or not implemented at all, which is the case, in some cases. WSP issues are a main reason for the high ICC turnover rate.
Agency-wise, the agency is structured and provides generous benefits. In conclusion, the agency will benefit from closer managing of specific programs which are currently cumbling due to administrative staff uncapable of successfully running the program(s).
Generous PTO and vacation hours, has a union