JCPenney is not a good place for Salon Managers. Authority is undermined constantly. Our role as Managers are reduced to babysitters. Master stylists make their own schedules, leaving the salon in a precarious position. If there ar eff not enough Designer and Senior stylists, it can make the salon not function well. Although Salon Managers receive a decent salary, Master stylists receive all of the perks. They call in and request PTO days while you're at work yo deal with the headache of not having coverage. These individuals do not get reprimanded for inappropriate conduct. If an issue arises and it's your word against theirs, you will lose every time. The GM will overstep your authority without a second thought.
Discount was always 25% with an additional 15 to 20% during friends and family sales discounts don’t get much better than that on already reasonably priced items!. ( Former employee)
Our store provides meals on certain days: Thanksgiving, Black Friday, Christmas. The store manager also does some on his own throughout the year. There are enough leftovers for a couple of days. For example, at Thanksgiving/Black Friday we had: cereal, milk, fruit, pizza/salad, turkey, gravy, rolls, stuffing, pies, and other side dishes brought by staff. The comraderie at our store is pretty good, and management values our hard work. If you are in a store that has negative, complaining staff, it brings everyone down, and creates a negative environment for customers. Ergo, poor sales!
Hire a better a manager that can handle the position. Been there many years and I know. Be fair with the pay. I see many associate with big work load and little pay. Working hard means nothing.
Stop the “clique” atmosphere and teach the supervisors some people skills! They freely dish out negative feedback on a regular basis, but rarely compliment a job well done. The manager was well aware of the toxic, backstabbing atmosphere, and turned a blind eye and a deaf ear.
Give associates proper training before sending them out in the floor so they will have a fighting chance to succeed.
Get enough staff to make the store look presentable! With no one to do recovery, 90% of the time the store I worked at looked like a rummage sale, and I heard those comments from customers. When district managers or corporate reps were coming, there was a big push to make the store look as neat as a pin, the rest of the time it was a disaster. I think it should be much more important to have a well organized, stoppable store for the customers than for the execs.