• JCPenney just switched to a hilariously low 1% commission for appliances, dropping base pay by as much as $4/hr. in the process. JCPenney wants (and refuse to hire anything but) good, experienced appliance salespeople, but only wants to pay them $10.75 an hour—well under the competition (even with commission).
• Leaders will regularly try to pull you outside of your department—even after the switch to commission. Despite assurance from management that this would no longer continue to happen after the switch.
• You will be expected to perform a large number of duties that don't fall under your job description, but won't be compensated as such.
• You will regularly be asked to move, install, or put out appliances, despite not being provided proper safety equipment or safe conditions to do so. You will be expected to do this while helping customers.
• Scheduling is atrociously bad—team members are often forced to sort it out amongst themselves when a team member is scheduled outside their availability, despite it being input correctly in the system (and despite repeated attempts to make management aware of the issue.)
• JCPenney will hire anyone and everyone (except in specialty, where they are extremely picky.) Many leaders are not qualified for their roles and it shows. Many associates are high school kids that frequently don't show up for work (exacerbating the scheduling issues).
• JCPenney provides laughablymore... little support to appliances—a business they supposedly care about growing.
A few examples (of many):
• Next to no appliance advertising (you are expected to advertise inside the store.)
• JCPenney relies heavily on price matching, rather than good sale prices
• Frequent availability issues (on account of JCPenney not owning any of its own inventory) can often make closing sales challenging (keep in mind your pay is commission-based.)
• Rarely does appliances get all of its price tags. The majority of the missing tags are not available to print in the system (meaning you have to manually make price tags that don't follow the design of the rest.)
• Management has NO IDEA how to fix appliance issues, nor do they care to learn (meaning you're on your own.) This includes the supervisor directly over appliances, despite that literally being their job.
• JCPenney's call center will blatantly tell customers it is the store's responsibility to fix issues when they don't feel like dealing with them, knowing full well the only recourse we have at the store level is... to call the call center...
• Delivery frequently refuses to install appliances for customers simply because they don't feel like doing the work. They will cite made-up and inaccurate reasons for doing so. They will then tell the customer to contact the store to complain and reschedule (leaving us with the fallout).less
Good discount, friendly co-workers, decent prices (most of the time), decent product selection (when available)
When i was hired i was promised 30 to 35 hours a week working full time and making $12 hourly . Management hired me Feb. 8 and i didnt start work until the middle of march. They only gave me about 15 hours a week and my hourly rate was 8.25. Poor communication between management and staff and not enough hours to spread equally through all employees.
Costumer Service Associate (Former Employee) – Caguas, PR – September 24, 2018
Sadly the store that I was working with had a really bad management problem. They even didnt give the chance to people inside the same store to go up. There were always silly reason why other from the outside had the oportunity and not the other way around. Sadly instead of penalizing the supervisors or leaders that were guilty of stuff that happend they prefered to move the leader or supervisor to another store.
Its sad that the culture affects so much is tead of following the vision and mission of JC Penney
Manager, Stylist & Customer Care Supervisor (Former Employee) – Elyria, OH – September 24, 2018
to many managers and no one knows what is going on. always looking to hire, not busy so the time goes by very slow. most enjoyable is working with the customersa that come in and the regular customers that come in often