Work wellbeing score is 70 out of 100
3.6 out of 5 stars.
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JCPenney Employee Reviews

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United States25,755 reviews

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3.6Work-Life Balance

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Not a good company to work for

Indeed Featured review

The most useful review selected by Indeed
ProsColleagues are helpful and very supportive. Recruiting manager is very professional and was always helpful with any queries I had.ConsManagers and Team leads never discussed any team goals for the day. Directionless and chaotic.No benefits and long work hours during holidays with just one break. Felt like doing the job of two people as they didnt hire many people during holidays. Compensation was low conpared to other companies. No holiday perks provided by the company, Company didnt value their employees at the storefront.
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Wow! I recently visited this restaurant and was blown away by the amazing food and exceptional service. The ambiance was cozy and inviting, and the staff made me feel right at home. The menu had a great variety of dishes, and everything I ordered was incredibly delicious. The presentation of the food was also top-notch. I highly recommend this place to anyone looking for a memorable dining experience. Can't wait to go back!
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JCPenney insights

Based on 8,826 survey responses
What people like
  • Time and location flexibility
  • Feeling of personal appreciation
  • Ability to meet personal goals

Long hours

Long hours and not great pay. You also don’t have good training. Sometimes you work longer hours during the holidays into the late night early morning.
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Great place for starting off

I do not have any big complaints about this company I just see this as a place that helps people who are just starting off in the work industry and those who have even been working for years
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Good benefits

The speed of service was inconsistent. There were instances when the checkout process was swift and efficient, but there were also times when delays occurred, resulting in longer wait times.
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Decent for a first job

Management wasn't the best, they weren't supportive and would try to micromanage all of the sections. You get paid time and a half or double depending on the holiday worked which was nice.
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easy enough

not much is really needed to work here other than being able to think but all jobs are simple enough to do if you pay attention management slightly annoying when discussing schedule


15 min breaks and full 30 min lunches


annoying scheduling
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It's a job with benefits. You get what you get

Worked there a couple years. The first year was great and then it started to hit the fan. Management is nice but don't usually have their stuff together. So much is demanded of you. Nice to the department. Managers end up quitting or getting fired and they're constantly having a hard time finding people to fill positions.
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Great Foundation for a Career

Started with JCP right out of college. Learned the ins and outs of front line leadership. The Company moved me from the East Coast to Columbus. Made life long friends and mentors.
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Felt like family

Worked at Penney’s for a couple of years, started out as holiday help. Everyone there was super nice and accepting. Staff get together a lot outside of work for dinners, birthdays, holiday parties. It felt like family.
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Easy work, Not so easy customers

The job itself is pretty simple, although there's an 80% you'll get moved to various departments, so you have to be versatile. The customers however are what make it so difficult. You almost always will experience a difficult customer (dozens if its a special season) on a shift.
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Nice job with cool pay and minimal work, sales team is amazing and fun and the hours are good too, but u do work late hours and close almost all the time.
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Cool Job

Easy job to manage and great people to work around. Very fast paced tho but overall manageable the hours are good they pay is good. The job is just really what you make of it.
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Fun Starter Job

Had a blast working here and meeting new people. Liked most of my coworkers. Learned a lot about customer service here. Management is a joke, but that was 10 years ago, hopefully things have changed now.
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JCPenny is a great place to work. I just always keep my eyes open.

What is the best part of working at the company?Feels like family. The management does listen to you.What is the most stressful part about working at the company?Not having workig equipment. Its hard to do your job with limited eqiipment thar works.What is the work environment and culture like at the company?Friendly. Non judgemental. Open-minded.What is a typical day like for you at the company?Go in, Say hello to every one. Most every one knows your name. find my assignment for the day and go to work. Managers come by periodicly to see how your doing and if you need anything. At the end of the day go home and do it again.
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Simple job

Got hired as a seasonal sales associate as a high school student, overall pretty simple job, but did not get as many hours as I hoped I would. Still you made money.
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Horrible work environment. Don’t make enough per hour. Don’t revive enough hours.

Horrible work environment. You don’t make enough and hour. You don’t revive enough hours. Toxic work place. Toxic employees. Strict dress code. No air conditioning. Never get hand soap in the bathroom. Bathroom stalls are broken. Janitor doesn’t clean any departments or break room. Nasty break room.




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Good place to work

Managers were easy to work with, treated employees fairly. Flexible with scheduling and would try to work with you if you did have a conflict come up. Communication was good.
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Learned a lot

It was a fun place to work while I was attending college. I made a lot of new friends and I learned a lot about customer service. Management was nice. 401k.
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The worst retaliation retail job ever and yes I said retaliation

What is the best part of working at the company?Unprofessional unorganized family should not work for family What is the most stressful part about working at the company?The entire job at first it was amazing as soon as I started going to the boss about lazy employees she switched What is the work environment and culture like at the company?One sided favoritism and they do more in store theft than any one I ever seenWhat is a typical day like for you at the company?It start out good then it ends extremely stressful the only time they work is when the main boss comes and what shocked me is that they could not teach me nothing because they did not know much which was mind blowing
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It's Retail

Constant problem with the store being understaffed. You'd be hired for one thing, but would be pushed into doing other things constantly. Never had enough time to do all my actual responsibilities because I was constantly having to do other people's jobs.
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Overall rating

Based on 25,883 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Compensation/Benefits
3.1 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture

Women's ratings

3.7Fairygodboss Score

56%say women are treated fairly and equally to men

50%would recommend to other women

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