These statistics are all the result of a personalization strategy I have brought to Jenkins Restorations . We were not just selling a product; we were selling ideas. And, ultimately, we were selling to human beings who demand a certain level of customer service for the price they are paying. Exceptional customer service comes from exceptional employee training, which each of our employees were well equipped to serve and maintain strong relationships with our clients. This is to ensure unwavering standards across the board. Our service needs were more than just great— consistently great.