Customer care can be both rewarding yet draining
Customer Service Representative (Current Employee) – Salt Lake City, UT – December 3, 2018
I handle between 50 to 70 customer calls on the days I work. While the health and flight benefits are great. The pay does not give me enough to support my family. The paid time off is earned. They do allow trading for shifts. I have had multiple supervisors, due to acting positions that they have taken. The hardest part of my job is when the customer is not providing information, talking over, or not accepting the provided information, and so you do not get a negativity score on a call you cannot take a more firm position. The breaks are earned time off the phone by a percentage. Some days the breaks are not enough if your feeling ill, have a family issue that arises, or just have several difficult calls in a row.
flight benefits, work from home
short breaks, low pay