Customer Care Representative (Former Employee) – Knoxville, TN – June 17, 2018
I have been there for almost 3 years and had one raise that was 20 cent..... then everyone got a 50 cent raise this year. I put in my two week notice and left around the end of May. Because I was only being payed 9.70 for an at home position when in office I would have been making 11.20 for working 3rd shift. Really sad to go but there is no way I can live on 9.70 an hr with 28-32 hrs a week!
You make life long friends, but management is a joke. They only care about making money no matter what they say. Been working there for over two years, have put my resume in for multiple jobs. Have not got a single interview. Way under paid for what they want you to do. The training is basically a joke. Management has no idea what we deal with and when you ask a question they look at you dumb founded because they do not know the answer. Basically only apply if you have no other options.
Customer Care Representative (Former Employee) – Knoxville, TN – June 20, 2018
I LOVED working at JTV. I had to start working there as a 2nd job after my divorce and enjoyed it for 2 years. However, I was working 2 jobs 7 days a week for 2 years and never had a day off so I had to eventually quit but I am still wanting to go back if that tells you how much I enjoyed working there. I just don't have the stamina to work 2 jobs anymore.
Senior CET (Customer Service Team) (Former Employee) – Chandler, AZ – June 13, 2018
JTV customer service is fast paced. There is a lot you need to learn to do the job correctly but the benefits of the company are rewarding. The management and supervisors are awesome to work with along with the team. They are always willing to do their best for their team members. The company does a lot for their employees. Company parties and very much involving families.
Was had lots of autonomy with the exception of advancement and they hired on the guideline of good ole boy system, regardless if they new the job. they hired outside without considering those that gave them 10+ years. Mangers were uneducated and showed favoritism
Customer Service Representative (Former Employee) – Knoxville, TN – May 20, 2018
THere is a lot of things that need to be improved there. no manager is consistent. but the rules are. it is gaurenteed work. i would not go back. but when i was there the place itself was a fun place to work.
It was super fast paced but good people to work for and with. A bit stressful when they had sales. Not a lot of opportunity for advancement from what my former employees had told me. I applied for several upper level with my past sales experience and denied.
I worked at the Call Center for a year and a half and I worked as an At Home Employee for a year and a half. A typical day consisted of answering the phone and taking sales calls, upsales to the customers and taking payments from customers.
When working at Call Center they would provide free lunch several days each month.
Customer Care Operator (Former Employee) – Knoxville, TN – February 26, 2018
JTV was a revolving door for employees. I went in with a large class of 20 and in less than 6 months only 3 were left of that class. By the end of the first year, only I was left. Not a very employee friendly environment. Long hours and no holidays or weekends off because they're open 24 hours a day. No breaks and one 30 minute lunch break.
I really enjoyed being a Chat agent at JTV. I often did special jobs for my Manager and Supervisor. I was one of 3 Customers Service Reps on the overnight shift that not only assisted customers in Chat but also resolved any problems the customers may have had with an order.
Really terrible management and timed bathroom breaks!
Call Center Sales Agent (Former Employee) – Knoxville, TN – January 3, 2018
These people talk a good game, it's true, they'll chat you up in the interview talking about competitive wages and their supposed excellent working environment. What they don't tell you is that you are required to upsale $40 per hour and that it's difficult to do unless you manipulate the customer and aggravate them until they say yes just to shut you up. Then they call back and cancel with a different agent. You don't get the upsale unless it ships so you work your tail off for nothing most of the time. Also in order to get even 5% of what you sell you have to reach over 550,000 points in their arbitrary system, which changed from 500,000 in the first 4 months of my working there, apparently they constantly raise the goal you need to hit to get the max level of commission to begin with, and yes, 5% is the max. They don't pay even close to a living wage (And yet they can afford to remodel their interior to make it look pretty), and I did more than most when it came to upsales just to get enough commission to keep my head above water most months. The supervisors, except for maybe two, are rude, condescending, negative, and derogatory on the best of occasions. Also as someone else mentioned, you need to have a 9% jewelsafe (insurance) attachment rate, which is nearly impossible given the high call volume and the fact that the price of the protection plan goes up based on the price of the item and hardly anyone wants it. It's competitive, sure, but you're mostly competing with your stats for the month prior because if you drop a single iota the supervisors will ride you hard. Becausemore... they get part of your commission as well, so the more you sell the better they look, even though they hardly do anything, some even berate you for calling the supervisor extension for help, even if you're new. It's really a dreadful company, they don't care about disposable people like call center agents at all, even if you are really good at upsales. They also need you to have a 90% ready status, so if you work a 4 pm to 12:30 am shift you get 2 15 minute breaks on the clock and a 30 minute lunch off the clock. If you have to use the restroom more often and can't hold it, (And you will with the amount of fluids you'll be drinking to keep from losing your voice) then your time for the day is going to be ruined, and god forbid you have to do more than urinate during one of your breaks. That'll ruin your times too. Basically, it's a bad place to work with low pay and horrible supervisors, not to mention their boss. I really can't abide working for a place that times my bladder.less
Easy, no standards whatsoever for hiring
Short breaks, timed bathroom trips, terrible pay, atrocious supervisor support.
Customer Care Sales Representative, I (Former Employee) – Knoxville, TN – December 11, 2017
JTV was a good place to work, but if you don't get the recommended sales quota (which is $40/hour for upsales and I don't remember the warranty one) then you don't get the better benefits. You still get a raise if you are close though. Working on the sales floor was fun and semi-competitive. I liked it over all, but at the same time I was glad to move on too.