Actually care about your employees
Have enough people on a shift instead of 3-4 people and give everyone fair hours. Also, raise the pay.
I would limit the amounts of call outs, as we are severely understaffed as it is, it's hard to find people willing to come into work. I would not allow 4 people to take the same time off. I would have 2 cashiers, and 2 cut counter crew at all times. The sheer amount of customers that shop and have to wait in the lines is pathetic. I would cut all coupons to just a few, and have EASY TO READ signage because customers don't care to read at all.
First-Raise the pay, and have more employees. Second-Actually LISTEN to employees concerns and availability. Not all of us can work night shift, not all of us can work weekends, and stop scheduling us outside of our availability. stop changing schedules without telling us. Third-Revamp the BOPIS system. Fourth-I would protect my employees by providing PROPER cleaning equipment, and plexiglass all the ways customers can come in. Cheap vinyl isn't doing anything. Fifth-goes into fourth, I would DENY all people who aren't wearing a mask to come in. I have to protect my employees and my customers whom are mostly high-risk anyway. Sixth- I would listen to my employees before I listen to a customer. the "customer is always right" mantra needs to stop. I have seen several of my employees break down and cry on how WRONG customers can be. they've deliberately sneezed, coughed, drug up money on their faces, toss things and toss change and not let us touch to count fabric and their items. Seventh-I would SHUT DOWN MY STORE and do online/curbside only shopping.
A fresh new store, more pay, more staff, provide more incentives to boost morale
Better training for employees
Have more open communication to the employees.
Listen to the hours on when employees are available to work, be professional, if an employee ever had an issue I would address it to them and ask what was wrong, be understanding, create a fun work environment, and help team members if they need help stocking or operating the cash register
Treat all my employees equally Not yell and belittle my employees and not yell scream or belittle customers
A little better salary and compensation for expert knowledge. You would get paid if you were giving a class so you shouldn't be expected to give it out for free; especially if your coworkers have zero knowledge and you are the one constantly having to teach people.