Journeys Employee Reviews

Great place to start working for if you are in high school just wanting a part time job. The pay is not good at all and they ask for a lot of thing for to be done but the pay does not match it.

Pros

Discount

Cons

Low pay

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Productive and fun work environment

Co-Manager/Assistant Store Manager (Former Employee) - Abilene, TX - November 30, 2023

It was laid back but still had sales goals and side goals to hit but overall was a good starting job for retail experience. The management was the best

Pros

Small breaks

Cons

Hard sales goal

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Official response from Journeys

December 1, 2023

Thank you so much for taking the time to leave a review. We greatly appreciate and value your feedback!

Journeys insights

Based on 3,000 survey responses

What people like

Supportive environment
Inclusive work environment
Ability to meet personal goals

Areas for improvement

Fair pay for job
Overall satisfaction

Poor pay

Sales Lead (Former Employee) - San Antonio, TX - November 29, 2023

Good discount but the pay is so poor. I was working as a seasonal getting minimum wage and when i was promoted to sales lead, i only got a $1 raise. You had to meet goals, sometimes $1500 of dollars and you did not get commission unless you were a store manager.

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Official response from Journeys

December 1, 2023

Thanks for sharing your feedback. Please feel free to email us at journeyssocial@journeys.com if you would like to share more about your experience.

The good about this job is you can wear whatever but the cons is you have to only wear their brands.

Sales Associate (Former Employee) - Shreveport, LA - November 28, 2023

Most days were busy some were slow but being able to complete my goals were most important to me. I learned how to build customer service making sure even if dealing with rude customers to keep composers or give it to the next associate. The management of the job place is pretty good. The hardest part is restock Being able to get the job done.

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Official response from Journeys

November 29, 2023

Thank you so much for taking time out of your day to leave a review! We strive to make the best work environment possible and truly appreciate your feedback.

Journeys is only cool if you're 16

Sales Lead/Key Holder (Current Employee) - Plantation, FL - November 26, 2023

The pay sucks, the hours (as a keyholder) suck, the company attitude is forced and full of passive aggressive notions and fake smiles. I've kept my position for so long because of our lack of coverage and because this job is the most convenient to have. If you have bills to pay, find another job.

Pros

Made friends easily, integrated socially

Cons

Pay, hours, and the labor to compensation ratio

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Official response from Journeys

November 28, 2023

We appreciate your feedback. If you would like to share more about your experience, please feel free to email us at journeyssocial@journeys.com.

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Fun but Pay isn’t the Best

Part Time Sales Associate (Current Employee) - South Bend, IN - November 26, 2023

I love working here and getting shoes for people but it’s very discouraging to make less than $200 a week.. also it’s very competitive but i kinda like that.

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Official response from Journeys

November 27, 2023

Thank you for taking time out of your day to leave a review. We deeply appreciate your feedback.

Fun workplace

Sales Associate (Former Employee) - Knoxville, TN - November 25, 2023

The atmosphere and culture is pretty fun. Some of the sales tactics are a little annoying. They have something called four on the floor so when someone asks for one pair of shoes, you have to bring out four different kinds and doing that for every person is a lot to deal with.

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Official response from Journeys

November 26, 2023

Thank you so much for taking time out of your day to leave a review! We strive to make the best work environment possible and truly appreciate your feedback.

Very Odd workplace

Store Associate (Former Employee) - Cincinnati, OH - November 22, 2023

I felt like it was very clicky, the pay is alright if ur 16 and under. My leads were in a weird feud, almost unbearable. The shirts and accessories they give us is really too.

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Official response from Journeys

November 24, 2023

We appreciate your review. If you would like to share more about your experience, please feel free to email us at journeyssocial@journeys.com.

It’s okay in my opinion

Sales Asscoiate (Former Employee) - Denver, CO - November 22, 2023

It’s a cool job for teens! I only rated it this way because of the store I worked at but i’m sure it’s not like this at every store. I worked during my junior year in high school. The pay was okay. I wasn’t told any important details during the interview like pay, dress code, etc but I did find out. I think I was making around $12-$13/ hr and the minimum wage was higher. My coworkers were amazing, we all got along great and they didn’t act like they were better because of seniority but my issue was with managers. I strongly believe the manager would micromanage me but not anyone else. Usually there would be one or two managers and maybe two or three crew but I believe it was New Year’s day it was only two of us in there. The culture of the company is nice. The values and morals are good. It’s a good company but the particular store I worked at wasn’t a pleasant experience.

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Official response from Journeys

November 24, 2023

We truly appreciate your review! If you would like to share more about your experience, please feel free to email us at journeyssocial@journeys.com.

fun co-workers, bad management

Sales Associate (Former Employee) - Virginia Beach, VA - November 22, 2023

Co-workers made the job more fun, good discount on shoes. Management started getting worse and worse and it became not as fun working there. If management improved would work there again.

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Official response from Journeys

November 24, 2023

Thank you for taking the time to leave a review. Please feel free to email us at journeyssocial@journeys.com with more details of your experience. We appreciate any feedback you may have.

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It was fun while it lasted

Store Manager (Former Employee) - California - November 20, 2023

As a young adult it’s a nice first job to gain experience in everything retail and customer service. But once the higher ups start to overkill with SOP’s and MSB’s and make you push for numbers in sales rather than just getting customers what they actually needed so they could come back eventually all the fun gets sucked out. Very repetitive routines. Zero growth in company unless your start out of high school. “An attitude that cares” is a lie! Worked there for 5 years and happy for the opportunity and knowledge I’ve obtained but definitely was not worth my mental health or physical health anymore.

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Official response from Journeys

November 22, 2023

Thank you so much for taking the time to leave a review. If you would like to share more about your experience, please feel free to email us at journeyssocial@journeys.com.

Fun job, not worth the pay

Co (Current Employee) - Texas - November 19, 2023

If you make ‘commission’ you’re really only getting above the minimum maybe 4-6 weeks out of the year, and you have to work 6 days a week during that time so you’re really not making more money at all

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Official response from Journeys

November 21, 2023

We appreciate your review. If you would like to share more about your experience, please feel free to email us at journeyssocial@journeys.com.

Easy

Sales Lead (Current Employee) - Sunbury, OH - November 19, 2023

Pay not great and you don’t get great hours during non-peak seasons but it’s possible for raises depending on how long you have been there for. Nice management but depends on location

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Official response from Journeys

November 20, 2023

We appreciate your review. If you would like to share more about your experience, please feel free to email us at journeyssocial@journeys.com.

Good people but fosters a hostile work environment

Sales Associate (Former Employee) - Middletown, NY - November 15, 2023

The 6 must see behaviors encourage you to bombard customers as soon as they walk into the store and with my experience of actually following it usually would scare customers off. At Journeys they also have very strict sales goals, and rather than have a store goal that everyone should try to reach its divided up between employees and you're written up if you don't meet the individual monthly goals. This often ends up with you and your coworkers fighting to get sales. the hours are also terrible if you're not a sales lead or manager because if its not a busy season you might not even get scheduled for a week or more, or you get no more than 2 shift. The things i enjoyed about this job is the dress code is very freeing, as you really only have to wear shoes from brands you sell, and the coworkers for the most part were pretty cool people.

Pros

relaxed dress code and really good discount

Cons

bad hours, unpaid breaks, strict sales goals

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Official response from Journeys

November 17, 2023

We appreciate your review. If you would like to share more about your experience, please feel free to email us at journeyssocial@journeys.com.

Fun

District Training Manager (Former Employee) - Dearborn, MI - November 15, 2023

Fun place to work during my time there. Like that they switched to weekly pay. Pay is almost solely commission based, so be careful if you’re not prepared to push sales.

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Official response from Journeys

November 16, 2023

Thank you so much for taking the time to leave a review! We greatly appreciate and value your feedback!

Solid place to work

Customer Service (Former Employee) - Montgomery County, PA - November 14, 2023

Fun, loved shifting the back room. Good people. Customers can be a little uptight but that's anywhere. Management encouraged multiples a lot, hard to upsell buy overall fun.

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Official response from Journeys

November 15, 2023

Thanks for sharing your review! We truly appreciate and value your feedback.

do not work here!!

Co-Manager/Store Manager (Current Employee) - Hoover, AL - November 13, 2023

Managers are required to meet a minimum of 45hours a week and must work weekends, most weeks you end up working 50-60; compensation for time is awful; managers make less than minimum wage and make all of their income off of commission the insurance isn’t even that good due to it being an out of state insurance

Pros

40% off

Cons

management is terrible, compensation is terrible, time off requests are ignored

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Official response from Journeys

November 15, 2023

Thank you for sharing your feedback with us. If you want to share more, please feel free to email us at journeyssocial@journeys.com. We appreciate your review!

Poor Work Life Balance

N/A (Former Employee) - Maplewood, MN - November 12, 2023

Employees are working alone for hours and expected to do everything to keep store running with little to no breaks. They need to get their act together as they are firing associates and others are quitting.

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Official response from Journeys

November 14, 2023

We appreciate your feedback. If you would like to share more about your experience, please feel free to email us at journeyssocial@journeys.com.

It was cool and fun

Store Manager (Former Employee) - Houston, TX - November 10, 2023

Honestly it was a cool job especially as sm. Commission during peak seasons were always lovely. And ofc if you had a bad team you were the one to blame because you were the one to hire and fire.

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Official response from Journeys

November 11, 2023

We appreciate your review. If you would like to share more about your experience, please feel free to email us at journeyssocial@journeys.com.

It was great, until it’s wasn’t

Sales Lead/Key Holder (Former Employee) - Lake Grove, NY - November 8, 2023

Fun and easy, great coworkers (mostly) I used to love it, however upper management was unresponsive to multiple complaints from the staff about inappropriate behavior from a colleague, and caused multiple people to leave

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Official response from Journeys

November 10, 2023

We appreciate your feedback. Please feel free to email us at journeyssocial@journeys.com if you would like to share more about your experience.

good enviroment

Stocker (Current Employee) - Houston, TX - November 6, 2023

good enviroment, nice people to work with. Paying is good while you dont make tips. You should work here as they have good job discounts and alot more.

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Official response from Journeys

November 7, 2023

Thank you so much for taking time out of your day to leave a review! We strive to make the best work environment possible and deeply appreciate your feedback.