Fire all the low level managers and rehire professionals that actually have skills in motivating and retaining employees. Hire a skilled union negotiator.
Open door policy. Work with union to implement change
Stop floating nurses to multiple units per shift ! if theyre going to float keep them at that unit. hire part time and full time staff not just per diem
I would enforce management to utilize the chat more. All reps should enter information in chats if they are stuck on a long call, documenting long info or hang up calls, and management should read the chat prior to interrupting the reps because sometimes they reach out when a rep is on a new call and it then causes reps to stumble on calls reading messages from management. I would also figure out a system where reps can have the opportunity to switch a shift with another rep if it’s in relation to an emergency of school and both parties are able to accommodate.
They do a great job of listening to their employees, but it is difficult to get a position at Kaiser.
Listen to ideas from your employees, make work environment pleasant, give out awards and recognition accordingly.
The problem was a turnover in management and too many administrators. They also did not really know the department and so even when they were informed of protocol they would not listen and then blame the employees. I would make sure that it was in my scope of practice and an area that I have worked. I would also be fair about dealing with staff. I would hopefully make my department like the first experience I had because it was a memorable time and people really worked together like a team. It was very easy to be productive in that environment so I would try and make my department like that.
I can’t think of anything I’d do differently.
Improve overall hospital nursing coverage, and reduce patient to RN ratios.
I would work to create a culture where Physician Assistants and Nurse Practitioners were valued, respected and listened to as equal provider contributors and important and necessary parts of the care team. Unfortunately, that is not the culture.