There's a high turnover rate
Teleservice Representative (Current Employee) – Fairfax, VA – August 1, 2018
The job has clear expectations and is fairly easy to do. The downside is if you work at the call center, you will have to deal with rude members, high call volume and short lunch breaks. The pay is decent ($22 an hour before taxes), but is not sufficient for the area if you live alone or work part-time. The job is not difficult, but you will be micromanaged with constant phone evaluations (your calls get graded). This is stressful in the beginning, but goes away as you learn more. Also, the call center has a high turnover rate. If you don't do well in training, Quality Improvement will release you before you come out of your probation period.