Public Safety Officer (Former Employee) – Buffalo, NY – July 26, 2018
Security is a position I have held for many years and I was a good employee for Kaleida Health. I just did not feel that there was room for advancement and an opportunity to coach College Football came up and they would not work with my schedule
Case Manager (Former Employee) – 1100 Main St, Buffalo Ny – July 14, 2018
I am truly sad about this review because this company has the potential to go far if it was ran by the right people. So many workers in the Oishei Healthy Kids programs is so unhappy. The work load is terrible, the way staff gets treated is terrible. Most of the staff is currently applying to other agencies because it is so bad. Management staff only cares about the money aspect and not the quality of care of the clients. The environment is uncomfortable and no one is motivated to provide good service because everyone is too busy applying out to other jobs. Sadly management staff is very unorganized and can be delusional at times in regards to what is truly going on with their staff. They are so concerned with getting billing done for this month that they fail to realize the negative mental effect this stress of the job is having. I know about 11 Case managers that are actively looking for a new job to get out of this place.
Management staff loves to double team staff members below them. They will tell you that they want to do an case review with you but in return it is actually an attack on your character as an person and how bad you suck at your job.
Also, half of the management staff lack cultural sensitivity and the proper diplomas to be qualified for the position. I guess you can get anywhere in life when you know somebody and you dont have to put in the work.
Please reconsider applying for this place. Working here is not worth the mental pain it will cause on you. Lastly, for my coworkers who are still working there, I pray for you everyday because I knowmore... you need it. Please get out of there fast.
Dear HR guy who hires for this team,
You are consistently going to continue to do interviews because there will always be case managers and CHWs who quit. The problem is management! Its funny how everyone is leaving but MANAGEMENT. MANAGEMENT is the problem.
Patient Financial Service Representative (Current Employee) – Buffalo, NY – July 11, 2018
Kaleida is not a bad place to work. However, if you are employed in the department I'm in there is no room for advancement. I have learned a lot. Been on many different billing teams, our teams were broken down by insurance payer and type of service. I have experience with inpatient billing and outpatient billing. I would say the best think about Kaleida is the paid time off.
Do not work for Oishei Healthy Kids as a Care Manager or Community Health Worker
Care Manager (Former Employee) – Buffalo, NY – July 10, 2018
The biggest mistake you could make is accepting a job through Kaleida Health as a Care Manager or Community Health Worker for Oishei Healthy Kids. The failure of the business is noticeable as soon as you start training. Management is outright rude, secretive, manipulative, and they will choose favorites and treat all employees with different standards. Not one manager is on the same page as the other, the interim director is unapproachable, and over half of the administration team was derived from private connections through the jobs they had been previously fired from.
When interviewing, you are told that you will be provided with parking, great benefits, a flexible work schedule, such as having the option of working from home, and guaranteed a small caseload. However, all that management is focused on is billing and micromanaging their employees, rather than focusing on the quality of care that they should be providing to their members. The numbers of enrollments are the most important factor to the management, even though they do not have enough Care Managers to provide services to those families.
If you are hired as a Care Manager, you will be given a full caseload of files that have not been touched for months and you will be responsible for making the appropriate contact in order to get your monthly billing quota completed. The office is now at the point of over-saturation and there is not enough room to place new employees at desks. Management no longer wants to see their employees in the office, rather they should be out in the field. When in the office, employeesmore... are drilled about what they are doing, even though documentation is one of the most important factors in ensuring "quality of care."
Management has promised additional office space, a lunch/break room, and a union contract to improve benefits. All of those things have been promised since December, and now they don't have enough money to support those promises. Employees are only given a 30 minute unpaid lunch, yet there is nowhere in the building for employees to go and take their lunch. Additionally, the Community Health Workers are expected to wander the streets daily, pressuring people to enroll into our health home, and are put into unsafe situations multiple time throughout the week.
If you accept a job with Oishei Healthy Kids, expect to feel irritated every single day, disrespected by your superiors, and belittled. Expect to be pulled into managements office and drilled about other employees work ethic, drilled about your effective use of time, and to be micromanaged by keeping minute-by-minute updates of your work day through your outlook calendar. You will quickly realize that Kaleida does not support the health home and that several providers have poor relationships with the health home because of the failure to "lead with care." You will be the managements next victim, finding one flaw and reason to be the next employee they run out the door.less
Poor management, no sick days, constant changing of guidelines, filthy/out of date office, no professionalism, not enough parking for employees, unpaid lunches, micromanagement, management is rude and disrespectful.
Patient Care Assistant (PCA) (Former Employee) – North Tonawanda, NY – June 26, 2018
working for such a good company good hours having a lots of patience and understanding not having enough time in the day to work taking care of others you grow and learn in the big company working with a wonderful group of co- workers made our job a good and safe place .
Case manager- Oishei Healthy Kids (Former Employee) – Buffalo, NY – June 24, 2018
Please do not take this job, no matter how good the human resource guy sells the position to you. You want to know why they are hiring so much because the staff is genuinely unhappy and miserable and they keep resigning. Alot of people have left good jobs to come here and they have regretted it.
By the way, no paid holidays and we have to eat in our cars for lunch because there is no room to eat any place else. Pathetic
Guest Service Agent (Former Employee) – Buffalo, NY – June 12, 2018
When I applied the people I spoke to made Kaleida seem like the best place to work. Benefits, paid holidays, retirement, set schedule. All lies. Holidays are only “paid” if you use your own personal PTO towards them. No retirement plan. They lied about have a set schedule and then try to force you to work overtime. Talk about all these amazing discounts you receive as well, bunch of garbage. Places you’ll most likely never go. Management is so arrogant. Parking is $90 a month, at a discounted rate. If you’re even able to get a hold of the parking department. Worked there over a month and they kept telling me they’d get back to me about a permit. My badge never worked so I couldn’t open any doors. Tried not paying me for a few days. It’s a sketchy place to work. Don’t fall for their lies. The grass isn’t as green as they make it seem.
I've worked for Kaleida for twenty-five years , never thought my job would be cut to part-time and have to find my own job at Kaleida . Only because I've worked there so long ,is the reason why I've stayed. The union is ridicules .
Good at times, not so good at other times...more the latter
IT (Former Employee) – Buffalo, NY – May 10, 2018
The people there are dedicated and hard working for the most part. I learned a lot from a lot of different people there.
Decisions being made behind closed doors, however, got worse over the years. Training is non-existent for non-union personnel and nobody says a thing because you will be let go. People are being fired every day and they just show up to your cube/office with a box to let you know.
Executive management this past year invited all management to a meeting so they can brag that BGH hospital was for the first time ever, in the black! Meanwhile, managers in that room are working in departments that are severely understaffed and these executives continue to make decisions that ultimately fire people daily.
The IT department is run by an idiot who has no real clue, other than to mimic the setup that was used at his last hospital. He continues to bring in foreigners and outsource other services. Clearly, nobody at the top has a clue of the impact, or cares, about those at the bottom. I didn't think the Catholics were right, but they are. Kaleida only cares about the bottom line. I would not recommend putting your time and effort into this company as every worker in the company is expendable and walks around all day having to worry whether you will be employed tomorrow.
People, Middle Management
They dump all over the people, Upper management out of touch
Certified Medical Assistant (Current Employee) – Buffalo, NY – April 29, 2018
Appreciate working here at the hospital all the departments work together to make sure the patient gets the best health care treatment. It’s a pleasure to be part of the company and I will Continue to work further.
Registered Nurse (RN) (Current Employee) – Buffalo, NY – April 24, 2018
I appreciate my job in the recovery room. I like the idea of working one-on-one with my patients. I feel that my job at Kaleida gave me skills to work independently and the knowledge to handle stressful and life threatening with unstable patients.
Care Manager Behavioral Health (Former Employee) – Buffalo, NY – April 23, 2018
I went into this position of Care Manager- Behavioral Health thinking because it was working for Kaleida and they have a decent reputation that I would enjoy working here. I was wrong. This isn’t actually Kaleida, completely separate department and using the name as a means to “recruit more people”. It turns out that unfortunately the only focus of this department is billing which negates the quality of care that should be given to the people we are supposed to be helping. Management is horrendous. There is no room for advancement and Care Managers are treated like they are incapable of learning the job. The training given is the poorest possible with no organization and then you are given a 40 person caseload and expected to bill everyone, not to mention also complete care plans, hold case reviews and complete various assessments. It’s just not possible with that many people. If you are considering this position proceed with caution.
Care Manager Behavioral Health (Former Employee) – Buffalo, NY – April 19, 2018
Do not work as a Care Manager Behavioral Health at OHK. The benefits are horrible. Managers and Supervisors were unprepared, unprofessional with no manners and no respect for employees. There’s no decent training and the little information they provided is poor and unrelated to job activities. I do not remember a day when “trainers” have shown up on time and prepared to train. The expectations were unrealistic and senseless.
Employees’s morale was always low. Employees were mistreated and their flaws were consistently exposed during “morning hurdles”. The new employees were always confused and misguided.
The description of the position is wrong and the information provided here is incorrect. You have to use PTO for holidays and you are expected to work on some weekends. Caseloads were very high and unmanageable. The main focus of administrators is about revenue, billing and “making the agency look good”.
The majority of employees came from the same agency (where they worked before) and those employees received special treatment and soft reviews.
Leadership was rude to employees, words of encouragement felt empty and dishonest.
Clinical Informatics Specialist (Current Employee) – Buffalo, NY – April 19, 2018
There is absolutely no training or on-boarding. You are shown to your cube and left to figure it out. Your co-workers may or may not help orient you. Most often they don't help because they are so overworked they don't have time. They also don't have any direction as to what your duties will be. No communication form director of department. Emails not answered. Inequity in how employees are treated. Never met a group that allows employees to treat each other poorly and be told "they've always been that way to everyone. Don't take it personally.