Not a difficult job, but more to it than many people might realize. Expectations and standards are very high, and formal training is often delayed. For example, I was sent directly from signing paperwork into a busy office with NO training whatsoever. I also was not fully aware of how I was being evaluated, and although my supervisor let me know what areas I needed improvement, it was unfortunately too late to bring myself up to the speed and accuracy required by the State and I was let go. I would suggest anyone to make sure they understand exactly how they will be evaluated, so they do not make the same mistake I did. This job is also not for anyone who does not like to work with the public and who might have difficulty in remaining calm and pleasant even when faced with angry or argumentative customers. On the other hand, a great deal of tact is required when needing to cut off overly chatty customers in person or over the phone because you ARE being timed even if the office is not busy, and certain questions cannot be adequately answered in one or two sentences over the phone. You WILL be required to give driving exams to new and inexperienced drivers, as well as those seeking re-certification (people from other countries, people who lost their licenses, etc). On the other hand, the particular office I worked was a very warm, friendly and supporting environment.
No weekends, no nights, full benefits, paid holidays off, pleasant work staff and great management
Most training is on the job, so certain situations may be hit or miss; website crashes