Kaplan was a great place to work. I received my Bachelor Degree while working for them. I was able to attend many trainings in order to do my job better. The team environment was great. Great leadership. Fun place to work overall
Mostly outbound calls to qualify interested candidates for online education. Screening process on the phone to qualify candidates lasted 15-30 minutes, then to walk through the 23-step admission process took another 30-40 minutes. Lots of candidates should not be admitted, but pressure is on to enroll almost anyone and everyone. You are selling a dream.
Medical Office Specialist Program Director (Former Employee) – El Paso, TX – July 11, 2018
Great place, until president left and new one promoted. That really made all kinds of changes. He was not pro employee but more pro money. He managed us as if we were collectors and needed to the students in class, each student generated income to the school. He was not concerned about their well being. He was horrible to work with. I was laid off due to not agreeing in changing my thought process from pro student to pro money (incoming).
Career development was good
President at that time and director of education were not good role models.
Allied Health Instructor (Former Employee) – Vista, CA – July 9, 2018
Kaplan is no more and for that I am grateful, they treated their employees terrible and never had our backs. They were more interested in quantity over quality. And when you are teaching students to take care of patients that is unexpectable.
Online Instructor (Former Employee) – online – July 4, 2018
Kaplan offered a very good training program for their online facilitators. Pay was adequate. Average teaching schedule was approximately 10 hours per week with ongoing support from colleagues serving as a mentor. The workplace culture was positive and then once I transitioned into school administration, it was a challenge to maintain a solid commitment as a new administrator.
Enrollment was the focus regardless of students needs and whether or not they were a good fit for Kaplan. Most of the admissions staff had Timeshare backgrounds. Goals had to be met with no compensation for exceeding goals except keeping your job.
Business Office Manager (Former Employee) – Sacramento, CA – June 27, 2018
I loved my job and the majority of the employees. I loved working with students. The job was very fast paced, I didn't mind though. Managers were not always the best, happy good employees left quite frequently while they coddled employees who didn't need to be there. I seen a lot of employee turnaround there and it wasn't a good thing. It left us constantly short handed and existing employees wearing many hats and our students got short changed because of it.
Undergraduate Admissions Advisor (Former Employee) – Fort Lauderdale, FL – June 26, 2018
You have to produce or you will be fired. Management only cares about enrolling "students." You will receive speeches how you are changing lives for the better but it's total B.S.
Their main clientele are adults who have little to no education. You have to persuade them to go into massive amounts of debt for their online education. At the time I worked there, their bachelors degree cost over 60k and an associates cost over 30k. The sad thing is most of the people you will speak with do not have the academic skills needed to write a coherent paragraph let alone complete a degree program. The only requirement is a high school diploma or a GED, they even dropped the academic skills tests needed for enrollment. Not only are you setting up these people for failure you are also putting them into massive amounts of debt.
The reality is that there is a massive amount of money that is offered for financial aid by the government and Kaplan is just trying to get as much of that pie as possible. It's predatory.
I loved being an instructor and watching the students learn and grow
Allied Healthcare Instructor (Former Employee) – Palm Springs, CA – June 22, 2018
Instructing young adults to become medical assistants . I learned so much about others personalities learning abilities. Management was very difficult at times the work environment was stressful. The hardest part of the job was we never had working equipment and limited supplies for the students, and the students would blame the instructors !!!! I loved teaching and seeing students learning and getting jobs.