Claims Examiner (Former Employee) – Torrance, CA – January 20, 2019
Company culture shifted dramatically after buy out by larger entity. Constant push for cost cutting and caseloads minus the resources to do the job effectively. Increased scrutiny placing pressure on many in claims dept and managers lack people skills to connect with their workforce to see that morale has been downgraded. They promote from within, but fail to properly train people. You essentially have a segment of the workforce there that makes constant mistakes and that leaves others to pick up the slack. Quarterly file reviews plus excessive reporting requirements they fail to advise you of when hired. More about numbers and not about quality they advertise to clients. Assembly line claims handling organization.
growth, community involved
detached management, poor training, low wages, high caseloads
Workman's Comp File Clerk (Former Employee) – Rancho Cordova, CA – January 4, 2019
Very busy, some what of a team player company. The management was sometimes really strict for no apparent reason. Work place culture very diverse. The most enjoyable part of the job was the team I was on was very much helpful.
Medical Only Adjuster/ Claims Assistant (Current Employee) – Riverside, CA 92505 – September 4, 2018
overall this is a great company to work for. recently merged with another company and also have new management in the office. typically not micro-managed as long as your job is completed timely. fast paced. employees are great to work with and very friendly. they provide great medical benefits with 401k available. very big on customer service. also provide opportunities for VTO.
9/80 work schedule available. paid medical benefits for employee. VTO
fun place to work. have annual picnic bbq in parking lot of facility;
Account Coordinator (Former Employee) – Torrance, CA – July 7, 2018
fun place to work. have annual picnic bbq in parking lot of facility; the people were great, supportive, the hours were great, it was close to restaurants and shopping so you could run errands while you were on lunch
Account Manager (Current Employee) – Torrance, CA – April 18, 2018
The Account Manager position is very demanding yet rewarding. Responsible for a large book of business and there is no downtime. You have to make it happen. Lots of processes and very little training. You will become very proficient in all aspects of employee benefits and will quickly realize your value.
CLAIMS ASSISTANT (Current Employee) – California – April 5, 2018
Management and the office culture made working here incredibly taxing and upsetting. People clearly show bias against certain employees, yet let others do whatever they want. The benefits were decent, though, so I can understand why people stay.
Office clerk (Former Employee) – Torrance, CA – October 8, 2017
I enjoyed working at Keenen, even if it was just a temporary job. The employees were all very helpful and kind. They taught me key elements to the position very quickly. They allowed me to work overtime and my schedule was very flexible with them.
temp position, wish i could have stayed permanently.
agent (Former Employee) – Los Angeles, CA – April 24, 2017
Management is full of old white folks who don't know how to use a computer. Minorities fill the roll of underpaid slave labor and when you speak up, you're out the door. Not a place to build a career, especially if you're not white. You will likely be offered a "temp" job for a whole year then they toss you out like a dog.
A lot to learn - be ready to hit the ground running
Executive Assistant (Former Employee) – Torrance, CA – April 10, 2017
A typical day at work could consist of a huge workload, to finding things to do. I learned a lot about the industry and marketing side of the insurance brokerage. Management is extremely busy and not always readily available. The hardest part of the job was making decisions that we need answers to from upper management and not having them be available for answers - so you have to be able to make sound decisions. The most enjoyable part of the job was completing a complex assignment it resulting in a successful endeavor.
Account Manager/Schools K-12 (Former Employee) – Westlake, CA – February 15, 2017
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