Giving an agent a chargeback when they did not write the policy, but stepped into the agent position and took over the book of business.
I don't believe it is good business or ethical to charge an agent on something they never earned.
Collection pay should not be considered in chargeback, this is another part of our job that we use our own vehicle and gas to take care of the current client.
Take a look at your Phoenix office and how the employees are really treated
Look into how management at the Phoenix is office really treats the employees and you will realize why the attrition rate is so high!
You want the best, offer a better salary and don't insult a year's worth of hard work and great reviews with a 1.5% raise. It's impossible to survive on that.
Clean house on Management in Call Centers. They are not helping employees by yelling and rude to them.
Train your staff and set objectives and empower them to achieve goals independently but hold them accountable. Meet with them weekly to get progress reports and provide guidance and leadership where needed. Its worked for me for over 25 years as a CFO for public school administration from 600 employees organization to as many as 7000.
Look at leadership...hire people who instill team work
Answered - Business Analyst (Former Employee) - Jacksonville, FL
Stop trying to manage people through intimidation
Answered - Former Supervisor (Former Employee) - Beaumont, TX
Stop running kemper like a non standard company.
Answered - Former employee (Former Employee) - Dallas TX