Claims Adjuster II (Former Employee) – Dallas, TX – October 12, 2018
Working at Kemper, the people are great, but management is lost. The amount executive turnover is scary. They implement processes without consideration to their bottom line, and wonder why there are soo many complaints. They had a good system of handling claims, but they decided to start over. I am so glad I left when I did. The amount of stress there is tragic.
People, pay, free food
The workload and claims process. They need far more adjusters than they think
Kemper is a good company that is adding other companies and moving people around. I'm ok with that and will do whatever it takes to get the job done. Kemper is a really good company, just re-balancing, probably for the better.
Subrogation Specialist (Current Employee) – Dallas – October 5, 2018
Good company to get your feet wet in the insurance business, but run afterwards.The management does not value their employees. They sweep a lot of things under the rug for their managers including harrassment.
Stressful environment, no good work life balance. There is a lot of turnover and managers are not clear about conveying the conditions of the working environment. There are lay offs that are unexpected.
Customer Service - Preferred (Current Employee) – Dallas, TX – August 27, 2018
Do not work for this company. Management will lie in the interview to get you in. Short breaks for longs days. Micromanagement with unrealistic expectations. Unprofessional work environment. Horrible training.
Claims Clerk III (Former Employee) – Charlotte, NC – August 21, 2018
Kemper Insurance was truly home away from home. It was such a great place to work. Everyone got along great and helped each other succeed. Kemper is one company that I would return to without hesitation.
A typical day in the Legal Department is to Think Like A Owner
Legal Administrative Assistant/Audit Specialist (Current Employee) – St. Louis, MO – August 21, 2018
Everyday in the Legal Department you have to find ways to think like a owner. Some days it is a challenge, but I love challenge. I love to learn different type of task. The hardest part of my job is that I need to learn how to take lunch breaks.
Gain some experience and move on. I guarantee you will regret working at this company. They do not care about their employees. Management is the worst ive seen in my working career. Turnover is EXTREMELY high
Kemper, was a great place to work. So many transitions,. When changes are made, upper management doesn't relay the info until a mistake is being corrected. The new information is discovered not relayed as it should. Lack of merit, and performance increases. Moral is low. Understaffed. Lack of organization.
Pto, Flexible schedule
No structure, too many changes with litte direction. No growth.
When I worked there, we had a very diverse atmosphere
Underwriting Assistant/Underwriting Tech II (Former Employee) – Atlanta, GA – July 29, 2018
When I worked at Kemper, I started out in the mailroom. I then moved to the Coding Department. While working in Coding, I had an opportunity to do some overtime for the HPR Department. I was told off the record that they had a position coming up for a typist. I accepted. About 6 months later I was offered a position as an Underwriter Assistant, which was later renamed to Technical Specialist.
Productive day with different and interesting calls each time
Customer Service Representative/FNOL Rep (Former Employee) – Phoenix, AZ – July 24, 2018
a typical day consisted of answering heavy phone lines and placing either homeowner's claims or car accident claims. Each one was different and interesting. Culture was amazing, I met so many helpful and wonderful people.
Claims Representative III (Former Employee) – Charlotte, NC – July 17, 2018
Not enough employees to do the amount of work; always stressed. With the high volume of phone calls and claims it is too much to handle. You must be a individual that can remain calm in order to do this work.
I am not sure about where the company is going or how it is getting there.
Senior Financial Analyst (Current Employee) – St. Louis, MO – July 3, 2018
I am unsure about the direction of the company. The company has made several large aquisitions in recent years, and brought in an entirely new management team. Their main focus seems to be on analytics, and time management.
My job cannot always be put on paper, as regulatory compliance is an ever-changing environment, subject to the whims of the various state insurance departments and Mother Nature, as natural disasters affect many of my regulatory filings.
I enjoy the confidence my immediate supervisor has in me. I take regulatory requirements, design my filings, work directly with IT to develop programs to extract the information that I need, and work independently to complete the requirements of the various states.
I have no typical day, but let's use today as an example: I met with the Vice President of Rate Filings to determine any changes in the products we sell since 2014, in anticipation of an upcoming audit by Florida.
I put together a listing of all product forms for examples to send to Florida, and sent the listing to Policyholder Service to produce, so they could be scanned and uploaded to the Florida audit site.
I reviewed a premium file for one of our companies for the IT department, as we have been having some issues developing the file since a system conversion.
I produced our monthly accrual for the business Personal Property Taxes for our various district offices around the country.
I am basically independent, and work with little or no supervision. I receive glowing reviews for my work every year.
The direction of the company has become unclear, and there have been very meager pay raises during the last two years.
Claims Adjuster II (Former Employee) – Phoenix, AZ – July 1, 2018
A typical day at work as a Claims Adjuster was non stop stress to meet unreasonable metrics. You receive your own full load of claims to work and be audited on, but on top of that in the name of customer service you spend the majority of your day answering calls for adjusters who are more often than not on the phone with one of your customers not so sure what is going on in the file. So the circle keeps spinning around. You actually wind up hanging up on customers or leaving them on hold in order for your phone stats to meet goal.
You learn to cut corners on customer service because all that matters is numbers, numbers and more numbers to upper management and their superiors who do not view you as a human being, just a direct report with no time to think and trying to do eight things at once.
Management sets unrealistic goals and metrics where it becomes impossible to earn a bonus or raise of any kind. Management appears to think if they keep raising the bar higher for adjusters to work claims files and non stop phones all will be well. It's not.
The workplace culture is one where when a gift card is given out you have to be in a high stakes competition or group activity. Rules change and there are favorites so even gift cards rarely come to fruition. Even worse - monthly birthday cake was taken away by upper management's superiors because we had to save time and money. For what?
The hardest part of the job was seeing so many fellow adjusters and supervisors either quit, be unjustly fired or go out on leave. You tried not to get to close to anyone even if theymore... had decades of insurance experience because they might be gone the next week.