Busy workload is expected in claims. Not enough opportunities for growth it is stated that you would be reviewed for increase yearly. Not true I have been here 3 years no increase and no reason as to why

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Good place to learn

Case Coordinator (Former Employee) - Chattanooga, TN - January 24, 2023

I learned so much while working here. The managers are encouraging. They helped me advanced my Excel skills. Benefits & pay are pretty good. Always learning new things.

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Kemper insights

Based on 735 survey responses

What people like

Time and location flexibility

Areas for improvement

Sense of belonging
Overall satisfaction
General feeling of work happiness

Insurance Claims is a unique field and not for me.

Commercial Claims Adjuster (Former Employee) - Birmingham, AL - January 23, 2023

Pay is pretty good and ability of in office, remote, or hybrid schedule was good. The work load and stress was not worth it to me. Training is not very good and as I mentioned, the work load is way too much. Have heard of from people at other insurance companies that their pending is half of what Kemper runs.

Pros

Pay, hybrid-remote-office choice for working, job security

Cons

Work load, constant system crashes, work load, and did I mention work load

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Run

Customer Service Representative (Current Employee) - McAllen, TX - January 18, 2023

Horrible work environment management acts like they care about your opinion they basically “train” you and avoid asking questions bc they won’t answer them they’ll give you the run around training is 2 weeks and they throw you on the phones and expect you to pass quality control company is garbage

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Flexible/rewarding

Agent (Current Employee) - Nc - January 10, 2023

Kemper has been a good place to work over all. Benefits are decent. Compensation can be good but is very production based and time will tell how new plan will work. Very sales focused. You have a book of business to work with and collect. You get to know them on a personal bases and if you take care of them they will refer people to you. Can be frustrating when people can’t or won’t pay and effects your income. But usually if you keep pressing on things work out ok.

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A great place to gain job skills and experience, but...

Data Analyst (Former Employee) - Birmingham, AL - January 10, 2023

Kemper has around 7000 employees spread among different business unit in the whole United States, which makes it hard to find the right person if some information across different department is needed. Things became even hard if they ignore and do not response at all. In consequence, a ticket needs to create to make people move to next step. Life Kemper is busy, to meet project deadline, working overtime/weekend is very common here. Projects kept flowing in without a break, and basically everyone was overloaded from what I saw in past 3 years. Right before Thanksgiving 2022, Kemper lay off 300 employees, results more workload on those who still work in Kemper. Since economy impact on auto insurance in 2022, do not expect too many opportunities of promotion or salary increase can be offered.The bright side of Kemper is it is a good place to start your career. There is always opportunity of learning new job skills from people in different projects, which experience can make your resume glittering to recruiters. Speaking from my hear, without these skills learned in Kemper, I can't make the next career move and boost my salary. Overall, Kemper is considerable for those who is trying to build a more colorful resume, but not somewhere people can achieve career goal.

Pros

Learning opportunity.

Cons

workload, promotion became harder due to economy.

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5 stars

Insurance Agent (Former Employee) - Memphis, TN - January 6, 2023

What is the best part of working at the company?Kemper have some Great benefits What is the most stressful part about working at the company?Job not stressful What is the work environment and culture like at the company?Friendly welcoming environment What is a typical day like for you at the company?Very minimum office time your basicly your own Boss,you have to be a very responsible individual to get the job done

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productive place

Bilingual Customer Service Representative (Former Employee) - McAllen, Tx - January 5, 2023

All the management has so much patience to assist. Great place to work at. Very considerate with breaks and lots of PTO. Very understanding and great training provided. Very patient trainers and managers. Lots of opportunity to improve and advance within the company.

Pros

very fair on every aspect

Cons

non really

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Kemper is not a job for a carrer. This is where you work when you can find work any where else. But once you do please leave.

Subrogation Specialist (Current Employee) - Dallas, TX - January 2, 2023

i would not tell my friends i worked here. IT'S A JOKE. TRY TO GO ANY WHERE ELSE BESIDE KEMPER. DO NOT WORK HERE IF YOU WANT A CARRER IN INSURANCE. THERE IS NO UPWARD MOBILITY

Pros

There are no pros here

Cons

Everything lacking

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Not fun place to work

Sales Manager (Former Employee) - Waco, TX - January 2, 2023

Job started out fun and supportive but went down hill fast if your not one of their yes men they don’t want to work with you or allow you to grow within the company.

Pros

Good check if selling

Cons

Will fire in heartbeat

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Jobs at Kemper

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3 stars

Sales Manager (Former Employee) - Baltimore, MD - December 30, 2022

What is the best part of working at the company?Can learn to manage a book of business What is the most stressful part about working at the company?Collecting premiums at the end of the month to prevent lapses. This negatively impacts your paycheck.What is the work environment and culture like at the company?Can be very negative. Lots of old agents with a complaining attitude. Customers are Inner city environment What is a typical day like for you at the company?Collecting premiums and prospecting for new customers

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Good place to work

Insurance Agent (Former Employee) - Natchez, MS - December 26, 2022

I actually enjoyed working for Kemper. It’s just the company has made a bad name for themselves in this small area I live in so making sales and meeting the quota was hard for me. The managers wanted me to continuously get customers that already had insurance and add on’s to purchase more products; which I didn’t care for due to the customer hardly affording what they had.

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1 star

Office Administrator (Former Employee) - Gretna, LA - December 19, 2022

What is the best part of working at the company?The customers I worked with. The Human Resource, Supervisor and Managers were unprofessional. Its a job based on who you know in there. And they treat their customers any kinda way.What is the most stressful part about working at the company?My coworkers and Supervisor. What is the work environment and culture like at the company?Hostile and uncomfortable. The make you feel like an outcast.What is a typical day like for you at the company?Stressful

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5 stars

Sr. Nurse Reviewer (Former Employee) - Plantation, FL - December 16, 2022

What is the best part of working at the company?The are very supportive of their employees, They keep you motivated . They are a great place to workWhat is the most stressful part about working at the company?Some of the supervisors were not stellarWhat is the work environment and culture like at the company?Very pro employee as a company. Could do a better job of finding supervisors that are empowering and supportiveWhat is a typical day like for you at the company?Great. Worked in the Plantation office. Celebrated Holidays, Had a day to recognize employees beautiful so sad they closed at this location

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5 stars

Customer Service Rep (Former Employee) - Chicago, IL - December 8, 2022

What is the best part of working at the company?Customer relations What is the most stressful part about working at the company?None for me What is the work environment and culture like at the company?Friendly and professional What is a typical day like for you at the company?Busy but fun

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Not Worth it

Insurance Agent (Former Employee) - Houston, TX - December 8, 2022

I was a new agent and only there for a few months. Management was terrible and only focused on top sales. There were people that had been there for years that still struggled to make ends meet not because of lack of discipline or dedication but commission and benefits are not equivalent to the time and energy Kemper requires.

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Work life balance and company culture

Field Manager (Current Employee) - Dallas, TX - December 5, 2022

We truly care about each of our employees. Not just while they are at work. We try to be flexible with all requests and we appreciate everyone's individual talent. No crazy overtime or demands to over exhaust yourself

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Serious issues with the senior leadership | Poor Strategies and Poor Execution

General Manager (Former Employee) - United States - December 4, 2022

This company had such wasted potential, due to poor leadership for top down. It's either poor execution of a rather good strategy (Wrong timing) or just a poor strategy executed. Sometimes both. Ultimately, their poor leadership decisions always have a negative impact on the customer. I was always of the belief that a company exists for and because of its customers. Not at this company.

Pros

Learned about severe the impact poor decisions have on an organization

Cons

Very stressful workplace, poor upper management.

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Ok

Insurance Agent (Former Employee) - Bala-Cynwyd, PA - December 2, 2022

You ate given a book of business to maintain and upsell. .odt of the job is collecting premuims sometimes in dangerous areas. If a customer does not pay your commission goes down. Nice people in the office

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This place is where you go to die

Auto Claims Adjuster (Former Employee) - Phoenix, AZ - November 23, 2022

Awful work ethics here. They don’t care about the quality of your work or service, as long as you’re closing enough exposures. This position was so incredibly stressful for me due to the sheer about of work but honestly, management understands that the workload is unmanageable. They just don’t care how you handle your file, as long as you close it quickly and don’t put our insured 100% at fault.

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Terrible Infrastructure

Claims Adjuster (Current Employee) - Birmingham - November 22, 2022

Poor infrastructure, tunnel vision, lack of support, poor training and cross training and diminishment of customer and employee value make for constant layoffs, inconsistencies , doi complaints, work overload and finally. Burnout.

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