Horrible management! Underpaying!
Banker (Former Employee) – Seattle, WA – November 30, 2018
I worked for Key almost 2 years and I'm not sure why I even bothered staying there for that long. In the beginning I loved it, had great ARL (area retail leader) and managers, but that changed quickly. As Key does most of their changes without any notice, they switched the ARLs year later. Since the change, all I saw was Area 1 going down the hill! So many employees left Key cause of the new management.
For me personally, there were so many promises made and never delivered. They will lie to the max for their own benefit and can care less about the employees. I was screwed over my pay raise more than once and pretty sure what they did was illegal at one point! I tried talking to my ARL and just made excuses that made no sense and later admitted it to another employee and laughed about it.
Their always short staffed, so you will be doing the work of three people by yourself. I was without a manager for over a month. Never got to take my lunches or breaks and wouldn't get paid for it either. I would manually punch in my lunches just to say I took lunch cause we would get in trouble for going overtime. Mind you I was doing the duties of manager, banker and teller and got underpaid.
Over that you would get chewed out if you weren't on their unnecessary, waste of time conference calls. While you could be helping clients and producing. They don't care if there are only total of two employees working in the branch and wasn't able to get on the calls cause you were slammed helping clients.
KeyBank is all about sales, which I don't mind selling but it is ridiculous how much they will push you to sell instead of really taking the time and meet the client's needs.
The business partners want referrals but will talk down to you like you're nothing! To the point where they will yell at other employees over the conference calls, so unprofessional!
There is no training for new managers or bankers if your new to Key, you will just get thrown in and just expect to learn on your own.
At the end, there is no appreciation for employees no matter how hard they work!
I am so glad I left this company and advise others to stay away!!