This is an OK job once you get the hang of it. The first few weeks are hectic and you will be working 60-70 hours a week. Once I figured things out, then I was working 30-40 hours a week. My area manager was a great boss, one of my best ever. It was interesting to go out and meet all kinds of people and do important work. However, this is a job not a career. Once you top out at Level 6, there is no position to move up to and a Level 6 does basically the same thing as a beginning Level 1; the only difference is the required caseload. I left after three months to take a job with future growth potential, both money and responsibility-wise. If you leave before a year, you will have to pay back training costs, so beware. The only thing that really drove me crazy were getting case refiles due to inconsistent standards used by the reviewers. You have to write your reports very defensively and you still fall short, especially at first. This is great job for a new college grad to get work experience (their hiring standards are low) or someone who has retired from a first career and wants to earn extra money without working too hard.
case reviewers poorly trained and inconsistent