Thank you for your feedback. I am sorry that you may have had some equipment issues. We do have sufficient equipment which is checked at the beginning of every day and rectified when reported broken or missing. We have also been continually reinvesting in our fleet and have taken delivery of 10 brand new ambulances in the last couple of months and about 5 other slightly used ambulances which will have a great impact on our employees. While we would prefer to have no mechanical issues, unfortunately they do occur in the field from time to time. We agree that getting off on time has been an industry problem and we have listened to our staff members and implemented change. As of March 1, 2018 we changed our last call policy to not give any mandatory assignments less than 60 minutes to the end of shift which has changed work/life balance a great deal. On average employees are now getting off an hour earlier than they previously did with 20% of employees acutally clocking out before their end time. We take all of the feedback from our staff to make changes and appreciate your feedback. We will continue our efforts in improving all aspects of KQT!
Thank you for your positive feedback! We greatly appreciate you taking the time to share your experience. We are always looking at ways to improve our training and appreciate that you had a positive experience.
Thank you for your feedback. We love that you had a great experience!
Thank you for your feedback. We are constantly looking for ways to improve so we will definitely work on it!
We appreciate you taking the time to share your feedback. We realized a problem last year with EVOC certifications as well and have made huge strides to increase the number of EVOC and EMSVO certified drivers. We have also added 10 brand new ambulances to our fleet as well as a handful of other newer ambulances. This has greatly improved issues with A/C, etc. We absolutely value our employees and the hard work they put in which is why we have put various rewards programs in place. We make huge efforts during EMS week in which we have provided various rewards to all of our employees including breakfast, catered lunches, bag lunches, travel water bottles, Rita's Water Ice trucks, etc. That was a huge success last year and appreciated by staff. We have also changed our review process so that each department received their annual review during the same month to ensure that everyone is accounted for. We appreciate you taking the time to provide feedback and are working hard to improve every day!
Thank you for taking the time to review us. We have made a lot of improvements in our fleet over the last year which include the purchase of 10 brand new ambulances, 5 brand new wheelchair vans and many other slightly used vehicles. As a result we have taken the older vehicles off of the road. Thank you again for taking the time to write a review!
Thank you for your feedback. The last minute calls have always been a problem in our industry. As of March 1st, we have changed that policy and are no longer dispatching mandatory transports less than an hour before the employees end time. This has made a huge difference in that respect!
Thanks for your feedback. We definitely value every aspect of customer service and appreciate anyone that can make a customer happy!
Thank you for taking the time to write a review. We have had a complete overhaul in our management team over the last couple of years. We have turned around our fleet with the purchase of 10 brand new ambulances and many other slightly used ones. With the addition of these vehicles and changing our end of shift last call policy, we have made a huge effort in improvement in those areas. We aim to be fair and consistent with all employees and we do not have a "punishment truck"! We are continually working at improvement the work environment. Thank you again for your feedback.
We appreciate you taking time out to provide your feedback and are glad you enjoyed working in customer service. We have definitely improved the culture and scheduling as well. All of our schedules are now online and accessible by all employees!
Thank you very much for providing your feedback! We greatly appreciate the hard work and dedication of all of our employees. We know how tough the job is in the field and can't thank our staff enough. Keep up the great work!
Thank you for your feedback. We certainly understand that changing out the management team was a tough process for all involved. We have worked tirelessly since then to engage our staff in conversation, make sure they know they are appreciated and keep an open door policy to encourage dialogue.
Thank you for your feedback. One of the benefits of being a driver is having that independent feeling on the road. We have also changed some shifts over the last few years to shorten some of the long days!