Compiled data on admission program year by year to validate the need to increase fees.
Created Excel spread sheets to capture inspections data to determine follow up and recommendations.
Provided lead responsibilities in handling and researching streetlight customer accounts, and responding to billing requests, inquiries, and complaints.
Reviewed proposed plans and permits to determine compliance with codes and ordinances, prepared letters, investigated complaints and developed reports.
Researched discrepancies on requests received for account changeovers to ensure accuracy of records and proper customer billing.
Responding, answering a wide variety of technical and process related questions from applicants