Kohl's is a great place to work
Senior Collections Advocate/Fraud Investigator (Former Employee) – Menomonee Falls, WI – May 30, 2019
Kohl's in my opinion is a great place to work. They offer a range of opportunities for those who are willing to learn and take advantage of them.
A typical day is that it's a very fast-paced environment which I strive in, because you are always learning something new almost everyday.
It has a very diverse group of employees, which makes it even more interesting to hear different opinions from different types of people.
The hardest or most challenging part of this job, is dealing with angry customers, you learn how to stay calm and not take their aggression towards you personal. They are upset at their situation not you.
Active listening, speaking in a calm voice, and acknowledging and showing empathy to their concerns is how you will become great at this job.
The most enjoyable part of this job:
Their is a great deal of satisfaction I get out of helping people. It is very rewarding when I can make someone's day, and help solve their problems all while staying positive, that's what I enjoy the most.
Making work fun even when it can be challenging at times.