DENTAL HYGIENIST (Former Employee) – Highland, IN – August 17, 2018
Management more concerned with numbers than patients or employees. If management likes you they will give you the hours if not they will take them away and it does not matter what experience or seniority you have.
Registered Dental Hygienist (Former Employee) – Richmond, VA – August 15, 2018
A medicaid assembly line. Overworked, overbooked, below standards, goal is not to provide healthy happy smiles. Goal is to pump out as many patients as they can to meet production numbers even if it means recommending treatment they don't need.
Office manager has her favorites and neglects good, hard working employees who speak their mind when they feel there are issues that need to be addressed. Office manager works of favoritism. If you are not in her tight circle of employees she likes, then hours are cut to minimal amount while employees who are fairly new and have no experience are given those hours taken from you.
Dental Assistant (Former Employee) – Lilburn, GA – August 2, 2018
2013 Koolsmile at Lilburn,Ga office It had poor management and leadership in the office at work other office had good management and staff.Kool smile at Buford hwy, Ga back in 2005 in those days kool smile training me I’m thankful and will always be thankful for that and all the help from manager and team lead and staff give me they where the True.
Short breaks due to not scheduling right, poor management and leadership
Dental Assistant (Former Employee) – Indianapolis, IN – July 28, 2018
I felt I was the only one that cared about these patients as humans and not as numbers. Tying down children with their papoose board and yelling at them and treating them like rats was beyond what I could handle. 50% of the patients didn’t even know English. It was HORRIBLE. If you have a big heart like myself please look somewhere else
Patient Care Coordinator (Current Employee) – Columbia, SC – July 14, 2018
Current worker at KoolSmiles we have a great staff and manager,we work as a team and deliver the best dental care for our patients. Ensuring a positive experience for kids we provide a happy environment with a playground,games and inviting patients to dress up on our Disney character days. Treating patients with compassion and following up on completing dental care for bright healthy smiles our patients are satisfied and when leaving parents often thank us for our work and dedication.
Average work place environment. Needs more organization skills and better management. Too much work for one person. The schedules were always messed up. We never had enough people working and always left work very late.
Dental Assistant (Former Employee) – Elizabethtown, KY – July 7, 2018
production production production seemed to me to be the hot topic at kool smiles even if that meant working through your lunch break on multiple occasions. The first 2 years i worked there we had a great team that worked amazing together that shortly changed after new management.
working with kids
not enough time given to properly clean childs teeth and get xrays
Lead Patient Coordinator (Former Employee) – Colonial Heights, VA – June 29, 2018
With the unrealistic metrics work was often dreaded, The team I was part of at the time, is what made it all worth it in the end. pay was ok but unless you are a doctor or dental hygienist there is really nothing to work up towards pay for DA's and Front desk are ok for college kids with roommates but that's about it
Registered Dental Hygienist (Former Employee) – San Antonio, TX – June 15, 2018
Could not take time off when my Mother passed away. Office manager wanted advanced notice, no compassion for employees. Constantly at risk of being sent home if not enough patients on schedule.for the day.
Dental Assistant (Former Employee) – Virginia Beach, VA – June 9, 2018
I was able to assist a variety of doctors,. I was also crossed trained and to work from desk and hygiene. I worked for endo doctors and other chairside procedures such as restorations nusmiles. and mouth appliances
Patient Care Coordinator/ Dental Assistant (Current Employee) – Killeen, TX – May 30, 2018
Kool Smiles is a great company to work for. Hours are flexible. You meet many different adults and children. Fun part of the job is working with the children and showing them you care for them and there needs. Also letting them know that the dentist is not scary
EDDA Dental Assistant (Current Employee) – Elizabethtown, KY – May 17, 2018
Working at Kool Smiles was a stressful job. You almost never got s lunch or would leave on time. The office I worked at had no CTL, no office manager, the office had no organization. The manager we had to go through worked out of Louisville and could care less about the office I worked at. I don’t recommend working here to anyone.
EXPANDED SERVICES DENTAL ASSISTANT (Former Employee) – Danville, VA – May 13, 2018
The hardest part is getting along with the office manager. Everything else is easy. Management is just like any other job. My most enjoyable part is when I see a patient and parent his leaving happy with the work with what we did that day.