Productive and Knowledgeable
Desktop Support Technician (Current Employee) – Reston, VA – March 10, 2016
As a first level support, I provide technical expertise, installation and training , resolution of problems and ensure currency of information for end users. I support two large environments being the only end user support. On a day to day basis, I provide basic windows troubleshooting, configure PCs and laptops, problem ticket resolutions and track problems and also handle incoming calls for technical support. I've learned a wide a variety of experience in supporting technology in a complex environment and I believe I can be the ideal candidate for any company because I show initiative to work independently and as a team member. I have the patience to work with users in all facets on a organization, and I have the passion for technology.