L'Occitane Employee Reviews

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1.0
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Slow paced work environment
Sales Associate/Cashier (Current Employee) –  Rancho Cucamonga, CAJuly 25, 2018
What is enjoyable about this job is that their skincare products. Nice, luxurious, and well loved products overall.

A typical day includes helping customers choose the best skincare products, keeping the store and inventory well organized.
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3.0
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Amazing job-with the right manager
Store Manager (Current Employee) –  New York, NYJune 14, 2018
Overall this is a great place to work-if you do not intend to make a career out of L'Occitane.
Overall, the compensation is fair, the environment is laid back and fun, there are great opportunities for advancement, and the work you do is enjoyable.
However, upper management is an absolute mess with no direction and few hard policies in place to make your job easier or more defined. There is no work life balance here. Expect to get contacted incessantly on your off time-including texts, emails and phone calls. Expect to work well over your allotted hours with no thanks. Do not expect any raises or merit increases. The company offers a yearly infinitesimal merit increase but it's nothing to encourage you to get out of the bed in the morning.
As a manager you get no support in your job, you will carry the entire store on your back with no help. I would recommend L'Occitane only for part time work or for short term employment.
Pros
fair compensation, fun work environment, wonderful products
Cons
horrible upper management, poor work life balance, no support
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4.0
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Beautiful, pleasant place to work, sharing wonderful products
Sales & Beauty Advisor (Former Employee) –  Scottsdale, AZJune 13, 2018
Friendly, positive co-workers; shared info and kept each other up on changes and promos
Management: Wonderful, but short term due to losing a manager who had a family emergency
Training suffered for me being so new without a manager.
Hardest part? Quirks with promo codes working
Most enjoyable? Just walk in the doors....transformative and lovely. Products are amazing and customers love them, me included!
Pros
incredible premium skin, bath and body products, friendly coworkers, online training
Cons
Needed a manager
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3.0
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fun workplace
Sales Associate (Current Employee) –  Salt Lake City, UTJune 7, 2018
fun work place but doesn't promote within, and doesn't have much room for advancement. Does pay well if you have a background in retail, and does give employees gratis to try new products.
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4.0
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Great Company to work for
STORE MANAGER/DISTRICT INTERVIEW COACH (Former Employee) –  South westJune 4, 2018
Great Company to work for and great products to sell! The stores are beautiful. The guests who shop with the my love luxury. Guests love to buy gifts here.
Pros
Great work atmosphere, great products to work with and sell.
Cons
Not enough money to compensate the amount of work done.
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5.0
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Great place to work
Holiday Sales Associate (Former Employee) –  White Plains, NYMay 31, 2018
I loved working here for the time I had. although I worked during the busiest times which would be the holiday season, everything was controllable and management was great and patient with me.
Pros
40% discount, great management.
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5.0
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Supportive management, great products
Retail Store Manager (Former Employee) –  boutique managerMay 2, 2018
Wonderful company with amazing products. The Upper management is very supportive and helps to foster professional growth. Being a smaller company, you get to know others across the country.
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4.0
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Relax atmosphere and great natural based products.
Beauty Advisor (Key Holder) (Current Employee) –  Westlake, OHApril 26, 2018
Great pay, and a great learning environment for beauty products from the south of France. Management supports the advancement of peers. Fabulous clients that make the sales portion of the job fun.
Pros
Discounts, and Gratis
Cons
Lack of Healthcare, and no set hours
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3.0
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Meh
SALES ASSOCIATE/ KEYHOLDER (Current Employee) –  TexasApril 8, 2018
The products are great and the manager is always willing to help you out. The team is full of a great bunch of ladies that all get along and help each other out. We are like a family.

The only problems are: super low pay for a luxury brand, the ageism and time card theft.
Pros
Great products, laid back, flexible schedule
Cons
Low pay, ageism, time card theft
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4.0
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Nice Company
Store Manager (Former Employee) –  MidwestMarch 31, 2018
Great place to work with a diverse group of people at the corporate level as well as in the retail store setting. It has a small business feel such that they restructure to suit specific markets, there is not one way of doing things at L'Occitane it is ever-changing to make for better business and happy employees.
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3.0
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Underpaid. Not Flexible. Poor management
Sales Associate/Customer Service (Former Employee) –  Short Hills, NJMarch 26, 2018
Underpaid (never received a raise. Not Flexible. (personal life was not taken into consideration) Poor management (Manager needed to learn how to deal with people)
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3.0
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Relaxed and inspiring place for students or mom's
Keyholder (Former Employee) –  Beachwood, OHMarch 25, 2018
I was a Keyholder with the company for a couple of months and during that short time I learned so much about the products and the consumers. Really like how the founder was committed to his philosophy of using nature to heal and soothe skin. The culture of L'Occitane is great. Most of the time you are working alone, you can use your creativity by building gift boxes and packaging products in pretty bows to entice customers to buy. I also like how you can spray your favorite fragrances to draw people in. What I did not like was the absorbant amount of time you had to spend learning about the 10+ different campaigns they would have going at one time. It would literally make your head spin. And that is not including the weekly company emails with last minute merchandising and sku changes. The store I worked in did not have the budget for an assistant manager, and there is only one full time and that was the store manager, so the lack of hours, coupled with all they want you to remember to keep up with promotions and sell to customers it doesn't add up.This job is for a former or current stay at home mom that doesn't need to work but loves the product and and would like the discount. Or a young college/high school student that needs flexibility. Also if you are not comfortable with touching others this isn't the job for you. The company puts alot of emphasis on demonstrating the products on the customers hand or face. In the market I worked in it was hard to include that as people in Northeastern Ohio are not too keen on being touched by a salesperson.
Pros
40% discount, relaxed environment, learning to care for skin, gratis
Cons
lack of hours for part time, company puts alot of pressure on SM, TOO many promotions at once
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5.0
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Favorite place
Part Time Sales Associate (Former Employee) –  Williamsburg, VAMarch 12, 2018
This was easily my favorite job and the best company I’d ever worked for. I still obsess over all the products and it’s amazing at all the people you meet from all over the world
Pros
Great products, easy schedule, meet people
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4.0
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Excellent products, friendly work atmosphere
Part time Sales Associate (Former Employee) –  Edina, MNMarch 9, 2018
L'Occitane was a great place to work part time. One always felt included, and our opinions mattered to the immediate manager as well as the corporate leaders. They strive to be inclusive.
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3.0
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mostly standing
SALES SPECIALIST - Part time (Former Employee) –  Livermore, CAMarch 2, 2018
Encouraged to always face the door to greet the customers. Stiff culture and not very friendly environment. All work and no connection to team lead.
Pros
discounts
Cons
short break
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2.0
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Great Customers
Key Holder (Former Employee) –  ConnecticutMarch 1, 2018
Great place to work to meet new people. Awesome team and customers. Yet, upper management needs a little help and needs to learn how to communicate better.
Pros
Gratis
Cons
Short shifts, and one person working at a time
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4.0
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productive and fun work place
SALES ASSOCIATE (Current Employee) –  MassachusettsFebruary 14, 2018
a great place to work with an amazing environment, managers and DM are always willing to tech you. it is a slow but during holidays it gets rally busy. They have pride in their company but it isn't over the top or weird like a lot of retail companies, and they don't micromanage. They actually give you a lot of power with your own store, and that is pretty exciting.
Pros
Gratis products, Event Parties, and Team Building Events
Cons
Would rather hire from outside than promote from within
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5.0
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Supportive culture
Store Manager (Current Employee) –  Chicago, ILFebruary 10, 2018
Great employees and opportunity to meet amazing people on a daily basis. Compensation and benefits are average. Yearly sales conference is a highlight with a festive atmosphere and team comradery.
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3.0
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good pay, relaxed work environment.
Key Holder (Former Employee) –  Beachwood, OHJanuary 31, 2018
The store was understaffed and could not keep management. My typical day at work was helping guests and informing them about the product line and putting out stock. I opened and closed the store by myself most of the time.
Pros
good discount, good pay
Cons
not enough staff, slow at times, managers left frequently
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5.0
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great place to work
Keyholder/Sales Associate (Former Employee) –  Miramar, FLJanuary 23, 2018
enjoyed my time and sorry the store is closing. the training on all the products is thorough and consistent giving the customer confidence in your product knowledge.
Pros
no drama
Cons
no cons
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Overall rating

3.8
Based on 277 reviews
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3.5Work/Life Balance
3.2Compensation/Benefits
3.1Job Security/Advancement
3.3Management
3.7Culture

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3.0Personal Development

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2.7Family Support

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