Excellent Company, managers, and #1 internal/external customer service.
Retail Customer Service Team Leader (Former Employee) – Freeport, ME – January 21, 2019
As a Team Lead I was responsible for the daily activities of 28-35 Customer Service representatives. I monitored attendance, calls, and performance measures. I addressed any deficiencies, ran reports, and provided feedback for improvement. I provided written performance reviews, recommendations for advancement, as well as verbal & written warnings. I ran team meetings, training sessions, and weekly news letters.
LL Bean culture was one of a kind, where family and business crossed the T and dotted the i with character and dignity for all.
The hardest part of the job was having to end seasonal employee assignments because most of my people wanted regular full time positions that unfortunately were not available.
The most enjoyable part of the job was training a rookie and seeing them develop and then soar.
Exceptional Management, generous caring environment.
Scheduling is inconsistent. 24/7 Call Center.