A typical day includes greeting customers and assisting them with recommendations for home furnishings. Phones are answered by all staff members as needed, fielding questions from customers about orders and products. Duties are performed as assigned by management to include: tagging furniture, maintaining store cleanliness, calling customer leads to inform them about upcoming sales, maintaining product knowledge by taking company assigned quizzes and/or reviewing company literature.
The mission of the company is honorable: to provide customers with comfortable, structurally sound, attractive home furnishings. The company motto is: Live Life Comfortably! The staff is committed to providing excellent customer service, to include educating the consumer about the products with regard to construction and materials.
I have learned to keep smiling and maintain a positive attitude in every situation.
Management is capable, listens and recognizes employee needs, and will work with staff when appropriate to accomodate scheduling requests. Store management staff is bound by corporate mandates, which at times can be limiting, and frustrating at the store level. The store budget is often too small, and therefore, the store and staff are at times, ill equipped to conduct business as efficiently as it could with more financial resources.
The hardest part of the job is dealing with difficult customers. The second hardest part of the job is attempting to drive change at the store level.
The most enjoyable part of the job is working with grateful customers.more... Customers often make mention of how pleased they are with the friendly, knowledgeable, non-commissioned sales staff, who are genuinely interested in helping customers find the best furniture for their specific needs and budget.less
Great sales team, friendly, positive esprit de corps, helpful, flexible
Overmanaged, difficult to drive change, too much corporate scrutiny
IT Financial Business Analyst (Former Employee) – Monroe, MI – January 14, 2019
La-Z-Boy is a great place to work. I worked there a little over a year and unfortunately it was too far of a drive to keep up with. Overall everyone I interacted with there was very professional and helpful. I still keep in touch with the people I worked with there years after I left.
Supply Chain Admin (Former Employee) – Monroe, MI – January 10, 2019
What a beautiful building to work in with all the technology! I was amazed. The café has a top chef working there and many food stations to decide from. You can even order dinner to go! Very nice people. I moved on to a better paying job.
Sales Management (Former Employee) – Monroe, MI – January 1, 2019
I began part time and was promoted quickly. I enjoyed my time at LZB. You are required to work weekends, evenings, holidays as a full time sales person or manager, but that is to be expected. Overall I would recommend LZB over other retailers.
They pay well but the owners are rich stuck up snobs and should not be interacting with employees as they have no respect or tact with people "under them" and believe they can speak to you however they want, even if it's disrespectful and absolutely appalling words and mannerisms. They appreciate mean and back stabbing employees more than loyal and honest ones, and they refuse to take care of drama in the work place or lying sales people because the more you lie the better you do in their stores. Never once got a real lunch break, barely got to chew my food 90% of the time, but they deduct your 30 minute break out of your paycheck anyways.
If you do work here, I learned from the 2 back stabbing office girls that "suggesting you're getting lunch from a place the owners like and asking if they want anything from there will get your lunch bought for you". Never used this myself as I'm not a manipulative piece of garbage human being but just in case you do wanna give this place a go just for the free lunches.
Being an employee was very rewarding and extremely interesting. I was given the position of Assistant Manager, which often meant working open to close several days a week. Retail requires week end and ALL holidays except Christmas and Easter. If I put in a "bell to bell" day, but didn't have any sales, I was basically giving the company my time and effort for free. When it was good, it was GREAT. After my first hurricane experience, the business took a hit and so did my wallet.
My advice do not work there. It is a toxic environment. Bad Managers who gossip about employees to other employees. Unfair work place. General manager parties with the old single sales ladies, then feeds them sales under the table. MUST work ALL holidays, weekends etc. LIFE is stressful, no one trusts the others, back stabbing, gossip, stressful. Owners stick their head in sand and do not address the problems.
Sales Manager (Former Employee) – Bloomingdale, IL – November 7, 2018
They could do better with the management teams, as well as the culture. However, I loved helping people, making their day when I was able to put them in the right piece of furniture that fit them body, and style wise. I loved helping people create their rooms by going custom and tailoring everything around their needs and wants. It felt great to have a customer so excited about relaxing when they came home from work.
Helping people create their own designs
Some of the management staff in most of the stores have their cliques and if you're not apart of it, dont want any part in it or they dont like you for some reason, they can make your already long days seem even longer by giving you menial tasks to do.
Upholsterer (Current Employee) – Redlands, CA – November 2, 2018
I liked it in the beginning but there's been a lot of management changes they bring people in that don't know our industry they just know an industry their not compassionate toward people they just go off what the computer says
40 plus hours most of the time
Short lunch and some supervisors are great problem solvers
OTR Truck Driver (Former Employee) – New Tazewell, TN – October 30, 2018
I liked driving for La Z Boy. They pay hub mileage and have great benefits. And I was home every weekend with an occasional night during the week. The job does require you to unload mainly tailgating furniture on many occasions. I would go drive for them again if I ever look for a company position again. I just left to pursue other career interest.
Termp (Former Employee) – Carthage, MO – October 27, 2018
I was a temp filling in for a woman on maternity leave. I worked the front desk, HR Department and in Logistics. I worked with great people and everyone seemed to be like family there. It was challenging and fun.
No type of room for advancement unless you love to brown nose supervisors raise suck the head supervisor super greedy and doesn’t care for employees just care about the bonus he gets company is going to fall most of the hard workers are leaving I was one of the lucky ones that found a better job some of those guys will rot in there