3.4 out of 5 stars.
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La-Z-Boy Employee Reviews

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3.2Work-Life Balance
3.1Pay & Benefits
2.9Job Security & Advancement
3.0Management
3.2Culture

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Sales Associate at a Furniture Gallery

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A typical day includes greeting customers and assisting them with recommendations for home furnishings. Phones are answered by all staff members as needed, fielding questions from customers about orders and products. Duties are performed as assigned by management to include: tagging furniture, maintaining store cleanliness, calling customer leads to inform them about upcoming sales, maintaining product knowledge by taking company assigned quizzes and/or reviewing company literature. The mission of the company is honorable: to provide customers with comfortable, structurally sound, attractive home furnishings. The company motto is: Live Life Comfortably! The staff is committed to providing excellent customer service, to include educating the consumer about the products with regard to construction and materials. I have learned to keep smiling and maintain a positive attitude in every situation. Management is capable, listens and recognizes employee needs, and will work with staff when appropriate to accomodate scheduling requests. Store management staff is bound by corporate mandates, which at times can be limiting, and frustrating at the store level. The store budget is often too small, and therefore, the store and staff are at times, ill equipped to conduct business as efficiently as it could with more financial resources. The hardest part of the job is dealing with difficult customers. The second hardest part of the job is attempting to drive change at the store level. The most enjoyable part of the job is working with grateful customers. - 

Pros

Great sales team, friendly, positive esprit de corps, helpful, flexible

Cons

Overmanaged, difficult to drive change, too much corporate scrutiny
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Awful company to work for

Management has favorites, and they are well taken care of. But if you are not like they were trying everything to get rid of you. And company Only cares about making money
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Financially beneficial if the store has the right amount of business

The most enjoyable is not being micro managed. The time off, hours, and expectations are completely unrealistic though. If I had to choose a percentage between 0 to 100 on if I would recommend working here, I would say I am around 30% to be honest. The quality of the furniture is a hit or miss for special orders which impacts your pay as a sales consultant if a special order is low quality. Customer service is TERRIBLE. I have had to clean up many messes that weren't even mine to begin with to save losing any of my pay being that this is a commission based position.

Pros

Financially beneficial when it is busy enough. That hasn't been the case as of 2023

Cons

Unrealistic expectations, PTO is ridiculous regarding holidays, Corporate Management plays favortism to different stores, customer service is TERRIBLE
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Productive and fun place to work.

Hands down, the best job I ever had. The culture is amazing, depending on how good you are at sales, pay is awesome and they ensure you are trained to succeed. When you work for lazboy, you become part of the family.
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Not guaranteed commission, wage is horrible would probably need 2nd job to balance money

What is the best part of working at the company?Pretty easy job, when no customers you have time to chill a bit depending on your management ofcourse. What is the most stressful part about working at the company?Horrible pay. Haven't had a raise in 5 years, you don't actually make minimum wage bc you are considered semi-commission. The commission rate for regular employees is a joke. Not a really good job for a steady income. Furniture is super expensive so harder to sell. But they still can't give up a living wage. The higher ups make all the money but us as sales associates do all the work. They're always raising prices on the furniture which they say helps us get paid more. But we're the ones who have to sell the expensive furniture while they sit in their offices trying to figure out what else needs to be added to our work load. We have to move furniture, we have to clean, we have to do the entire sale from start to finish, we don't have certain people to just ring up stuff like most furniture stores. We have to change the sales weekly. They make you fill out these silly questionnaires for every customer called comfort guides which we try to get the customers info so we can hound them for every sale we are running. They don't play with comfort guides they have meetings every week to make sure we have a certain amount. What is the work environment and culture like at the company?Depending on your store and management portrays the culture of the store so it's pretty hit and miss.What is a typical day like for you at the company?Cleaning, making sales calls, trying - 
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La-Z-Boy insights

Based on 823 survey responses
Areas for improvement
  • Overall satisfaction
  • Sense of belonging
  • Fair pay for job

Great job

Love the job they r great place to work at the will help you grow and do better. I miss working here and love the petiole I worked with and will always recommend this place
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Productive and fun workplace.

Lazy Boy has an excellent training program and upper and store management work well together and with you. Sometimes give money, perks for daily sales totals.

Pros

They sometimes provide free breakfast and lunch at meetings.
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Honorable work chapter of my life

Fun and great place to work and grow in career. Great team to work with. Quality furniture and amazing warranties. I have learned a lot of product knowledge working from 18 months.
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Productive

Takes a while to make more than base pay. As long as you try and work fast, the more you’ll make. Good supervisors and coworkers!
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Too much stress. Little support from corporate.

Can't make a decent living on current pay structure. Sales associates make less than $45,000 a year. Too many policy changes that make job even more difficult than it should be.
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Unhappy- corporate treats us like bodies and not humans.

What is the best part of working at the company?You have the opportunity to be creative and help customers with interior design. It’s a lot of fun!What is the most stressful part about working at the company?The commission tier structure is awful! If you sell under 90% of your goal you making minimum wage. What is the work environment and culture like at the company?The manager doesn’t address issues fairly and avoids them. What is a typical day like for you at the company?Clean your section, calling your customers when their furniture is in, following up with quotes. We’re on a uplist, so we take turns with the customers that come in
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Great

What is the best part of working at the company?Faith based and great culture. What is the most stressful part about working at the company?Sales focused and must meet goals.
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I'll never work there again

What is the best part of working at the company?Nothing don't care about there workers worked there for 11 yrsWhat is the most stressful part about working at the company?Management and pay cuts not knowing what cell there moving you to with a pay cutWhat is the work environment and culture like at the company?Wide open or nothing or they say if you can't do your job we will have someone tomorrow that canWhat is a typical day like for you at the company?Real stressful and real hard on you body but the company does not care
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No Base Pay

Commission structure was dismal and there was no benefits or base pay. I recommend holding franchises to the same standard as corporate stores. Do not recommend.
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I had a good experience at La-Z-Boy and good coworkers

What is the best part of working at the company?Working with the customer and make sure I give them the good customer service that they deserveWhat is the most stressful part about working at the company?To make sure that the delivery for the next day, or the ongoing week was consistent and didn’t take the driver in too many directionsWhat is the work environment and culture like at the company?The environment was good. I had good coworkers to work with. They were helpful and gave assistance as needed.What is a typical day like for you at the company?Some days were very busy. You had customers coming in picking up their chairs or paying their bills or Scheduling deliveries. Other days could be rather slow.
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Only good if you win the lottery with management

Once you learn the codes for furniture and the selling process it's an easy job. But the management often expects more than you're paid for and will split your tickets and take your rotation ups without notice or argument. They will go on vacation for a week once a month and get upset when you want to take time off. Often will promote drama and create an uncomfortable work environment. It's only good if you get on their good side otherwise they'll plot to fire you.

Cons

Low commission percentage low hourly rate small training period
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Horrible, people left crying

What is the best part of working at the company?The benefits are good, above average for retail. They definitely push, push, push. It’s a burn and turn environment. You can make money if you don’t have ethics or morals. The quality has gone down hill big time. What is the most stressful part about working at the company?Being pushed, pushed, pushed. From the horrible “insurance” to the number of product to being pushed to push the customer to go to the designer who pushes more. What is the work environment and culture like at the company?High pressure but being told it’s not high pressureWhat is a typical day like for you at the company?Waiting, then pushing product that is now garbage
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Great co workers in the store I worked at but we all struggled unnecessarily due to poor district/corporate relationships

What is the best part of working at the company?We went thru 3 store mangers from my hire on date in November2022 up to now Sep2023 and there was very little guidance or support from corporate/district leaders. And being the only store from this franchise located in Louisiana left us feeling like the wicked stepchildren of the company.What is the most stressful part about working at the company?Lack of training lack of support from corporate.What is the work environment and culture like at the company?In the Louisiana store the work environment created by the employees was very pleasant and hardworking. The culture of the company over all felt distant and had high expectations and very little guidance training and support
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Poor management

All they care about is putting out product. Quality fails to the way side and its a rush rush get it done type of work environment inside cells. They promise you good money but then never see that money
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Terrible management, and no business.

Typical day at La-Z-Boy was very long and slow. I learned a lot there about sales but again there’s a lot of downtime.. if you don’t sell, you don’t make any money. Upper management is horrible very unprofessional. Management is scandalous and toxic and I don’t say that lightly. You can’t trust this company they will use you, and then get rid of you when there done.. Hardest part of the job was learning everything. The best part was the other sales people ,my coworkers colleagues.

Cons

Upper management, no loyalty, no job security, very slow, can’t make money
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Work a 40 hour week for a living just to send it on down the line

What is the best part of working at the company?The give away drawings. From gift cards to paid days offWhat is the most stressful part about working at the company?There isn’t really much to say.. perhaps production rate but you’re paid accordingly so it’s hard to even say that What is the work environment and culture like at the company?Upbeat, southern, safe, kind, givingWhat is a typical day like for you at the company?Coffee and a biscuit a friend brought to start the day followed by a good hard days work
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Overall rating

Based on 1,363 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Compensation/Benefits
2.9 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.2 out of 5 stars for Culture

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