We couldn’t be more thrilled to hear that your first year with Lakeshore has been a five-star experience! We truly appreciate you taking the time to share your feedback, and we look forward to many great years ahead!
Thank you for sharing your experience. I have read over your review multiple times, and—while this kind of feedback is extremely uncommon—I want you to know that we take comments like yours very seriously. If this was your experience, I genuinely wish we’d had the opportunity to make things right while you were still here. I understand that you have moved on in your career, and I wish you every success in the future. –Star Williams, Director of Human Resources
Thank you for sharing your feedback. At Lakeshore, we pride ourselves on the fact that our warehousing division has some of the most loyal and tenured employees in our company. We’re sorry to hear that your experience was not a positive one and that we didn’t get a chance to discuss your concerns while you were still here. If you have any more specifics that you’d like to share with us, please don’t hesitate to reach out. We’re always on the lookout for new insights and perspectives that can help us in our continuous effort to improve.
Thank you for sharing your experience with us. Since this is the first time I’ve received feedback like this, I truly wish I’d had the opportunity to meet with you to discuss your concerns before you left. We take employee feedback very seriously, and I would have certainly wanted to know more about your situation in order to help resolve any problems you may have encountered. While I’m sorry we weren’t able to connect during your time here, I send you my best wishes on your next career opportunity. —Tina Murphy, Director of Retail Human Resources
Thank you for your post. We place a high value on the feedback of our team members, and it would be extremely helpful to know a little more about your situation. Please know that my door is always open, and I encourage you to reach out to me directly so we can talk through your specific concerns. This would give me the opportunity to help clear up any miscommunications or identify areas where improvements may be needed. Thanks again for taking the time to share your review, and I hope to hear from you soon. –Star Williams, Director of Human Resources
Thank you for sharing feedback about your time working at our on-site preschool. We do our best to create a fair and transparent environment that encourages open communication, so we’re sorry you didn’t feel comfortable sharing your concerns or expressing your interest in professional growth while you were here. We also strive for 100% employee satisfaction—hoping that all of our team members will feel challenged, engaged and rewarded in their work—and I apologize if we didn’t meet all of your expectations in this regard. Thank you again for your post. I wish you the best of luck in finding a position that’s a better match for you. –Teresa Turgeon, Director of Preschool
Thank you for your feedback. I was a bit surprised by your post because Lakeshore is proud to be an extremely diverse company—not just in our retail stores, but across our entire business. Rather than focusing on our differences, we prefer to pay attention to our team members’ talents, skills and contributions. I know you were only with us for a short time, and I’m sorry things didn’t work out for the long run. Thanks again for sharing your thoughts, and I wish you the best of luck wherever the future takes you. –Tina Murphy, Director of Retail Human Resources
We’re sorry to hear that you didn’t enjoy your experience with us. We would hope that all of our employees would find their managers and the Human Resources team to be helpful resources. It’s our job in HR to ensure our team members feel satisfied in their work. And if anyone’s expectations aren’t being met, we’re here to help employees and their managers identify what isn’t working and find solutions together. If we failed you in that regard, we sincerely apologize. Good luck as you head off into your future, and we hope you are able to find a rewarding position that is a better fit for you.
Hello, Midway team member! You are 100% right. Opening a new building is a lot of hard work and also a ton of fun. We couldn’t be more impressed with the amazing team there in Midway, and we are so grateful for everything you do! Thank you for taking the time to share your feedback. –Human Resources
We couldn’t agree more that Lakeshore is all about the people. We have an amazing team that inspires us daily! We’re thrilled to hear that your leadership team is listening, and we want you to know that we are, too. Updating our technology continues to be at the top of our priority list. We feel we are making strides every day, and we appreciate your feedback and patience as we continue to grow in this area. Thank you so much for the positive review—and for everything you do to make us who we are. –Human Resources
Comment – July 18, 2018
Thank you for reaching out to provide feedback on your schedule. We are listening! Mario Savastano, our Sr. VP of Supply Chain, recently spent time in Midway to personally meet with the team and make schedule adjustments as necessary. If you have further concerns or suggestions, or if you just want to chat, I am only a phone call away. I love hearing from team members—even when their feedback is critical—because it helps us continue to improve and create a positive work environment for everyone. –Star Williams, Director of Human Resources
Comment – July 18, 2018
Thank you for dropping us a note. I’m sorry to hear your experience so far hasn’t been everything you’d hoped for. Our people are the heart of our success, and we want to make sure they are 100% satisfied in their work. While we are taking a very close look at our second shift schedules to ensure efficiency, I would love the opportunity to discuss your concerns in detail to see if we can get things moving in a positive direction for you. Please feel free to contact me directly at our headquarters. My door is always open. –Star Williams, Director of Human Resources
Comment – July 18, 2018
I’m sorry to hear things didn’t work out for you at our new distribution center. Please know that I visited Midway this week to personally interact with the team, and while I was disappointed to read your review, I was extremely impressed with the employees I interacted with while walking the floor. We have an exceptional team in Kentucky and I could not be more proud of the work they are producing. It is my number-one focus right now to ensure our people are satisfied and receiving all the support they need. Thank you for taking the time to provide your candid feedback, and I hope your next career opportunity is a beneficial one. –Mario Savastano, Sr. Vice President of Supply Chain
Thank you for your feedback. We take our people’s experiences very seriously, and I wanted to respond personally to let you know how sorry I was to hear that your separation from Lakeshore came as a surprise. We work hard to run our IT department with 100% transparency, and we provide frequent feedback to let our people know how they’re doing. Although your critical review was a hard message to hear, we do appreciate your taking the time to post your thoughts. We’re always looking for ways to improve, and we will certainly consider your input as we plan future trainings. Best of luck to you in all your future endeavors. – Robert Nordland, Chief Technology Officer at Lakeshore