Team Leader/Supervisor (Current Employee) – Horsham, PA – July 27, 2018
LSA has been a pleasure to work for. Everyday I am rewarded with the feeling of knowing I have helped someone simply by doing my job. The staff is very friendly and everyone looks to help you grow from within.
Medical Vietnamese Interpreter (Current Employee) – California – May 18, 2018
As a contracting interpreter, I discovered the unusual methods the company has employed to ensure that it is clear to all, at least for contractors, they would care no less about our livelihoods. One clear indication of the company's unfair and poor treatment of workers is the incessant calls being dropped after making interpreters put in stand-by mode for somebody to come on the line for us to do our jobs. I guess is that either they have very poor call-routing methods or that they intentionally make us all wait until some lowest-pay-rate contractors manage to get on the line to "yank the call out of us". This practice wastes precious time of the interpreters since when after waiting for minutes and being told "Sorry, there are no calls available. Good bye," which sounds like a bad joke, also means interpreters do not get paid a penny for that call. Billing based on their versions of call records is also extremely questionable. Bad company, indeed.
questionable practice of wasting interpreters' time on stand-by mode
Interpreter (Current Employee) – Horsham, PA 19044 – March 14, 2018
Great place and I enjoy working. I take calls when I can. I don't have to be worried or being late at work. Its indeed a great place to work. they will also guide you on how to take calls. there are training programs from time to time and its mandatory
Certified Medical Interpreter (Current Employee) – Horsham, PA – March 10, 2018
great company in terms of communication with their workers. All my assignment had clear and concise direction. Coworkers treated me as a professional interpreter. The employer responded quickly to any kind of inquiry I had regarding my assignments.
Independent Interpreter Contractor (Current Employee) – Philadelphia, PA – February 19, 2018
I've enjoyed my experience through LSA so far, granted I've only been contracting with them for about a month. I'm just frustrated at the lack of assignments- I've only been offered two since I started, which wasn't what I was told during the onboarding process. I also was under the impression the face-to-face assignments would be at hospitals and clinics, outpatient centers, etc. and not patient residences, which I was wrong about. Overall a decent place if you're not counting on it for much work. There was a lot that I expected going into this position that didn't turn out to be what I thought, and I wish they paid for travel time- that can easily turn out against your favor.
On Site Location Department (Former Employee) – Horsham, PA – January 31, 2018
Language Service Associates assisted in helping break the cultural barrier between companies and their clients that could not speak clear English. Interpreters all over the United States were able help clients understand just how to help their clients.
Many different cultures through out the company combined as one
English- Spanish Interpreter (Former Employee) – Kansas City, KS – January 20, 2018
I simply had calls patched to my regular phone by a colleague and I would proceed to interpret. It was very simple for someone like me and management was very flexible. I'm sure they would take me back if I asked
Work from home. No computer to collect billing info.
Sourcing Specialist/Recruiter (Former Employee) – Horsham, PA – November 27, 2017
Great workplace were you are challenged to bring your best. Management fosters a great environment and provides the tools necessary for optimal results. They also invest in their employees by providing them with the necessary trainings.
The work load can be stressful but if you love working with languages and learning about other cultures you will love it.
I really enjoyed working there!
Free lunches and events/ great corporate culture/ great people/ fun place to be
Customer Service Representative (Current Employee) – Philadelphia, PA – July 5, 2017
Medical Guardian is a nice place to work. There is a real nice vibe when you walk through the doors and everyone is welcoming. For the most part the job itself is simple and very easy to learn. There is room for growth as well as good pay.
Call Center Coordinator (Current Employee) – Horsham, PA – January 19, 2017
I have been a call center coordinator less than a year and feel like I have found my home! All of my efforts are recognized and Am excited and how fast the company is growing! I am working hard to advance quickly and feel that there are many opportunities to grow which is great!
Medical Interpreter (Current Employee) – Manhattan, KS – September 23, 2016
I absolutely love my job as a medical interpreter for LSA. It's always rewarding to build a bridge between the English and Spanish language and help others. No appointment is ever the same so it keeps me on my toes and prepared for the unexpected. Management is always helpful and pleasant to talk to over the phone. They are all aware of what is going on and no confusion has occurred with assignments. I love that they pay for mileage traveled.
Call Center Representative (Current Employee) – Horsham, PA – September 14, 2016
Ever since my first day i was welcomed with smiles and people with bubbly personalities willing to help me get aquainted with the computer system and explaining how to do the job. It is one of the easiest jobs to do, and if you actually get there on time and do your job without being a whiny person looking for things to complain about--you will do fine. It is very busy during the day and the supervisors help to take calls with the team when call volume gets high-they are team players and we appreciate it! I love it here and hope to be promoted some day soon! I get excited knowing that there is room for growth!
fun personalities, nice office spaces, positive staff
Coordinator (Current Employee) – Horsham, PA – January 26, 2016
This is seriously the worst job I've ever had. They always are messing up call center employee pay checks. The management team is more worried about saving face than actually doing what's right for employees. They show favoritism. I've never worked with a more unprofessional, racist, rude, inconsiderate group of people. I recommend running in the other direction. I will say they give off a really great first impression and then after that they show their true colors. They wont even let you read at your desk when its dead, and if they catch your phone even out that's an automatic 2 week unpaid suspension. You have to ask to use the bathroom or take breaks at any given time to them its all about control. They treat adults like children.
Employee (Current Employee) – Horsham, PA – October 2, 2015
Working for LSA has been wonderful. The employees are extremely friendly and helpful, the company promotes from within, and there is a great work/life balance. The environment is casual and everyone is extremely passionate about what they do. It's a great service with even better people.
Customer Service Representative (Former Employee) – Horsham, PA – December 20, 2014
This place is not all it seems to be! My experience here has been not very pleasant. First of all, I felt a sense of racism here. I'm not really going to get into details, but to make a long story short, I was treated differently than most of the co-workers there and I have such a beautiful yet fun personality. It took me some time to really see what was actually going on, but once I realized it, I started looking for another job ASAP! Also the pay was not that great either. The location is just too far from where I live so commuting everyday was a struggle. Very unprofessional and most of the staff was very unfriendly. Overall, I don't recommend anyone to apply or accept a position here at Language Service Associates because it's very unprofessional so my advice would be to RUN FOR YOUR LIFE!
Flexibility! That's about it!
The location, unfriendly people, racism, poor organizational structure