LanguageLine Solutions Employee Reviews

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2.0
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Work from the comfort of your home
Medical Interpreter (Current Employee) –  Monterey, CAAugust 14, 2018
Great job if you don't have to pay for rent or all of your expenses on your own. The salary is poor. The great thing about the telephone interpreter job is that you can do your work from the comfort of your home, the salary, however is too low, never enough money at the bank at the end of the month, especially if you live either in California or New York.
Pros
Working from home
Cons
Super low salary, no paid vacations
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3.0
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Flexible place to work
Portuguese Interpreter (Current Employee) –  Monterey, CAAugust 9, 2018
You rarely have someone monitoring you. The vacations are unpaid, but I can always finagle a four week (unpaid) vacation. Sometimes the call volume is back to back and quite challenging; sometimes the terms are new, so you have to be quick on your feet, research in real time. My favorite part is helping others. This career where you are actually able to help others is quite satisfying. Beats going around crazy like a headless chicken to get a silly million dollar 30-second spot in the Superbowl commercial lineup.
Pros
Flexibility in creating a schedule you like, independent work, no one is over your shoulder.
Cons
No paid vacations, salary should be better compensated
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2.0
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Lls
Spanish Interpreter (Former Employee) –  Monterey, CAAugust 7, 2018
El trabajo es sencillo una vez que sabes cual es el trabajo, pero por ser trabajo remoto, las evaluaciones y reportes no llegan inmediatamente. El area administrativa no tiene oficina cercana y la comunicacion es solo por telefono o correo con respuestas a los dias del reporte
Pros
Trabajo desde casa con buen sueldo
Cons
No hay posiciones para ser promovido
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4.0
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really enjoyed working at LLS
Over the Phone Polish Interpreter (Former Employee) –  Chicago, ILAugust 5, 2018
No benefits, you have to have a lot of self discipline , I really enjoy it.
A lot of great experience with different clients-usually very nice and understanding, sometimes stressful as you never know what call is coming ( 911 or phone company)
Pros
at home
Cons
no benefits
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1.0
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review
over the phone interpreter (Current Employee) –  CaliforniaAugust 3, 2018
as a contractor working with Language Line, you get paid by minute by the calls you receive and the only "benefit" is that you can log in when you choose, that does not mean that you will receive calls, There is no way to get paid more, a matter of fact many of the contractors had to lower their rates to be able to receive more calls, the employees are overworked and underpaid, calls non stop and minimal amount of breaks since they get paid by the hour and not by the call. As a contractor you are send an email from one day to the next saying they do not need you anymore, but you can re apply if you want in the future. For a company whose product is communication, their communication with their employees and contractors is minimum.
Pros
work from home
Cons
no increase in salary, no way to move up in the company
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4.0
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Language Line Interpreter
Interpreter (Former Employee) –  Florida, PRAugust 2, 2018
I enjoyed working at Language Line. It was very busy most of the time and working from home was convenient. The trainers and supervisors were patient and gave great feedback which in turn helped my interpretation skills.
Pros
Work from home, no commute
Cons
Not much opportunity for growth or raises.
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5.0
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review
Command Center Specialist (Current Employee) –  Monterey, CAJuly 12, 2018
great place to work, great work benefits. great location.
potential to move across divisions. Great opportunity to expand your skills and learn new one.
Pros
great benefits
Cons
none
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3.0
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Great Place to start but not for career advancedment
Administrative Assistant (Former Employee) –  Monterey, CAJuly 11, 2018
This is a good company to use as a stepping stone but it has poor management and lack of employee appreciation and no career advancement nor pay raise.`
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4.0
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Muy ajetreado
Interprete (Former Employee) –  Santo DomingoJuly 10, 2018
En este lugar puedo decir que me gusto mucho trabajar ya que aprendi muchisimo; cada dia fue retador, cada dia aprendi algo nuevo y descubri mi capacidad para manejar el stress. La empresa en general es buena ya que siempre proveia los elementos necesarios para desempeñar un buen trabajo y tambien nos actualizaba en lo referente a entrenamientos para cubrir todas las areas de trabajo
Pros
Seguro medico y buenos beneficios
Cons
Ninguna
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3.0
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Language Line Soltions
Customer service interpreter (Former Employee) –  Monterrey, CaliforniaJuly 7, 2018
Perfect training for entry level interpretation work. Extremely underpaid positions offered. Work from , third person on the line line doing customer service consecutive interpretation.
Pros
benefits
Cons
los wages
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1.0
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Bad management, worse benefits
Spanish Interpreter (Former Employee) –  Salt Lake City, UTJuly 5, 2018
The only good thing about this company, is that you get to work from home. They demand you have a dedicated phone/internet line at your expense. Their IT department is awful, the only thing they do is run speed tests and do not resolve any issue actually happening and they block your access without any notice or justification. Their benefits are laughable, and there is no feedback from management. I worked there for more than one year and I never received a single feedback or quality control. They expect you to drop everything to take calls when their queue is high and even force agents to work 6 days a week. They use to pay extra per minute once you went over certain amount of time in the call, and they cancelled that as well. There is no concern for you personal issues or time off requests.
Pros
Work from home
Cons
No feed back, benefits are not worth it
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4.0
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awesome working from home
Spanish Interpreter (Former Employee) –  Irving, TXJune 26, 2018
it was a challenge at first but it was really nice to be able to just wake up and get to work from your own home.
I learnt a lot from this company and for that I am really thankful.
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1.0
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Low pay and pay cuts
Medical Interpreter (Current Employee) –  Monterey, CAJune 19, 2018
It doesn't matter how well you do you job here. I am working as an interpreter and my contract was based on minutes. I was able to make up to $21 working from home. I was making $18 to $19 per hour on average and that was pretty good. In April the company decided to switch everyone to flat rate that was significantly lower than what I was making before and I had no choice but to accept it. At the same time the call volume increased to an absolute maximum, there is less than 30 seconds between the calls during regular day hours. It make this job extremely stressful. Pretty much now I work a lot more for a lot less money. Another new thing is, now they can give you a forced day off on any day when you're scheduled to work because they have enough coverage for that particular day. So you plan how much money you're going to make to pay the bills but out of the blue you're not scheduled anymore and not getting paid. Plus there is no paid vacations or sick time.
Pros
work from home
Cons
no benefits, extremely stressful busy work, pay cuts
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3.0
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minimal pay raise with limited healthcare coverage
L5 interpreter (Current Employee) –  Monterey, CA 93940May 31, 2018
The job is ideal if you want to do something in order to challenge yourself mentally, and money is not an issue. Another advantage with this company is flexibility in work schedule and location. In other words, you may choose your own work schedule, and can work anywhere in the U.S. as long as you have a landline phone.
Pros
Being able to work from home and anywhere in the U.S.
Cons
limited healthcare coverage, no paid vacation, no paid sick-leave
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5.0
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Outstanding.
Spanish Interpreter (Current Employee) –  El Paso, TX 79912May 25, 2018
LanguageLine Solutions is a fantastic company that creates an enormous amount of opportunities. As long as you follow their, strict but easy, guidelines you will never encounter any issues. Management is outstanding and professional. Unfortunately, it is severely underappreciated by countless of greedy and nagging employees. I firmly believe LLS is an exceptional place to work where you can absolutely grow as an individual and acquire an infinite amount of experience in different fields.
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3.0
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Current Part Time Employee
Spanish/English Interpreter (Current Employee) –  Monterey, CAMay 9, 2018
LOVE working from home. The job doesn't get you rich, but it's satisfying knowing I'm helping someone. If you want money, then go get certified. ....
Pros
stress free, No drama
Cons
None
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3.0
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work from home
LINGUISTIC PORTUGUESE INTERPRETER (Former Employee) –  Monterey, CAMay 8, 2018
work from home is a big plus,lack of organization and lousy management.Very difficult to get a hold of someone if you have a any questions or need help
Pros
work from home
Cons
lousy management, low salary
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1.0
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Sharply declining quality, confused management
interpreter (Former Employee) –  CaliforniaMay 4, 2018
LLS has been market leading company with lots of exclusive clients, interesting calls. There have been interaction and communication time by time between the distant management and the interpreters,
During the last couple of years with the new management everything what is crucial and important for quality work did go down slide. There is no direct communication with management anymore, no supervisor to ask a question. The company which is supposed to be "bridge" lost the human factor completely.
Lots of LEP complaints in my language that interpreters dont speak the not English language. There might be careless hiring without quality control. Other competitors are taking over many of previous exclusive LLS clients, In management the "right hand does not know what the left hand is doing" its like a headless midnight rider. total confusion. They will continue to loose market positions in the near future. "Hic transit gloria mundi"
Pros
no boss
Cons
confused management, declining professional quality, no communication
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5.0
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Administrator (Current Employee) –  Monterey, CAMay 1, 2018
I enjoy working for the company, hard to find too many dislikes other than some departments do not have an option for advancement. The people are great to work with and I love to assist interpreters with issues on a daily basis.
Pros
Awesome recognition team and company events
Cons
Some departments do not have options for career advancement.
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5.0
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fast pace productive fun exciting
Spanish Interpreter (Current Employee) –  Monterey, CAApril 12, 2018
I like this company good training calls are very exciting you never know what you will get next easy clients pretty much independent not on your back so much
Pros
exciting wiht every call
Cons
short breaks
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Overall rating

3.5
Based on 302 reviews
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3.7Work/Life Balance
3.0Compensation/Benefits
2.9Job Security/Advancement
3.0Management
3.3Culture