Working at LanguageLine Solutions: 916 Reviews

All automated. No real people.

English<>Spanish Interpreter (Current Employee) - Arlington, VA - October 27, 2020

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Hard working entirely in your own and just having to submit "support requests" for anything you need. It's hard to contact anyone for help and I've been told raises are never given.

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It is ok to work temporarily but not so great company to work for long span.

Interpreter (Current Employee) - Los Angeles, CA - December 7, 2023

What is the best part of working at the company?They give you basic general benefits after you worked certain amount of time.What is the most stressful part about working at the company?They don't give you PTO for quite a while (maybe about 1 year) but UTO (unpaid time off ) Even though after getting PTO finally but they often deny the request if they don't have enough interpreter. They don't roll over the PTO but only vacation. They sometimes take you off from the major holiday without notification and you cannot apply PTO if they had already take you off. I had some raises but basically they don't offer periodical salary raise.What is a typical day like for you at the company?Most of the time, it's not that difficult except some calls which nasty arrogant client, crazily mad LEP or super difficult terminologies etc.

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General Interpretation

Medical Interpreter (Current Employee) - El Paso, TX - December 6, 2023

Buena compañía, pero pueden mejorar en el salario y bono. Hay supervisores que se portan prepotentes y otros buenos onda. La forma de pago es un poco extraña.

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Official response from LanguageLine Solutions

December 7, 2023

¡Gracias por tomarse el tiempo para escribir una reseña reflexiva! Apreciamos conocer su experiencia personal y nos complace saber que disfruta recibir llamadas por nosotros. Como "gran lugar para trabajar", realmente nos preocupamos por nuestros intérpretes y trabajamos continuamente en mejoras para que la atención de llamadas sea aún mejor. Si desea proporcionar más comentarios, envíenos un correo electrónico a interpretercommunications@languageline.com.Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are happy to learn that you enjoy taking calls for us. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. If you’d like to provide further feedback, please email us at interpretercommunications@languageline.com.

Nonstop phone calls

Interpreter (Current Employee) - Remote - December 5, 2023

Apply it if you are able to manage back to back phone calls. They give you 15 seconds after your current call ends. Imagine you are receiving the next call right after 15 seconds is over when you just had 2 hours of a long phone call. You feel like you are literally an interpreting robot.

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Official response from LanguageLine Solutions

December 7, 2023

Thank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We have a variety of clients and types of calls. We do offer training and Support after difficult calls. In addition, we do have 24 X 7 support and self-support available in our extensive eLibrary. You can also join our Chatter groups for support & activities. If you would like to discuss further, please email interpretercommunications@languageline.com.

Bad behavior culture for workers

Portuguese Interpreter (Former Employee) - Remote - December 4, 2023

I really enjoyed working from home but the company pay rate is awful, underpaid and u never get a raise, part time dont get any benefits. Managers change all the time, and just a lot lack of organization

Pros

Work Remotely

Cons

Bad managements, and underpaid never get a raise either, no benefits for part time.

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Official response from LanguageLine Solutions

December 5, 2023

Thank you for taking the time to provide your feedback and we appreciate you taking the time to let us know there is room for improvement. We regularly review industry compensation and find that our compensation and benefits are consistent with the industry. We wish you well in your future endeavors.

Overwhelmed and hard

Internship (Former Employee) - Saint Paul, MN - December 2, 2023

It’s a fun job but taking calls are overdue for it and it’s a bit too much to ask to be a good job for a company like this to do that for you and you have a lot to offer for your time

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Official response from LanguageLine Solutions

December 4, 2023

Thank you for taking the time to provide your feedback. It is unfortunate you did not find the support you needed available. We have many resources available to support our interpreters and be successful. We wish you well in your future endeavors.

Very demanding with unrealistic expectation

Over the Phone Interpreter (Former Employee) - Remote - December 1, 2023

Very stressful and demanding job with non-stop phone calls. Expectations are not realistic, because as a human you are not able robotically translate non-stop without making some mistakes. But supervisors expected perfection and it brings unnecessary stress and kills the joy of helping people with limited knowledge of English. Word to word translation never work when you translate to your native language. Also, cutting hours or even days from your full time positing - not good at all.

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Official response from LanguageLine Solutions

December 4, 2023

Our interpreters meet the industry’s highest standards, earning the privilege to interpret for our clients and the communities they serve. LLS uses a strict standard of call handling protocol that has been refined over the past 41 years and has been validated by numerous outside agencies, including “Great Place to Work.” The Great Place to Work” distinction is earned directly from our employees and the feedback shared. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements. Unfortunately, it was not a good fit for you. We wish you well in your future endeavors.

A nightmare and unbearable

Medical Interpreter (Former Employee) - Remote - November 29, 2023

What is the best part of working at the company?Only good part is it's remote What is the most stressful part about working at the company?Everything is stressful, overworking, management doesn't know how to do there job, just treating people like they're useless only using employees when it benefits them. No flexibility, you always have to fight for yourself.What is the work environment and culture like at the company?Too many calls and not enough time in between to even breathe.What is a typical day like for you at the company?It's always call after call. Dealing with rude clients while also dealing with rude and disrespectful management makes work so unbearable. Management doesn't take accountability for anything even when they're in the wrong

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Official response from LanguageLine Solutions

December 4, 2023

Our interpreters meet the industry’s highest standards, earning the privilege to interpret for our clients and the communities they serve. LLS uses a strict standard of call handling protocol that has been refined over the past 41 years and has been validated by numerous outside agencies, including “Great Place to Work.” The Great Place to Work” distinction is earned directly from our employees and the feedback shared. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements. Unfortunately, it was not a good fit for you. We wish you well in your future endeavors.

Horrible, please do not work or even apply to this job

Bilingual Interpreter (Former Employee) - California - November 25, 2023

What is the best part of working at the company?The best part of working at this company is when you do not have to work What is the most stressful part about working at the company?Nonstop calls, not having a set lunch schedule , having to translate disclaimers and how they want you to translate word for word, when everyone knows it’s not human possible. The managers calling and telling you how you missed a word. Trust me everyone work at your local grocery store then at this company. The training is bad, when I was first hired they toldIs the training was going to be for a month, but once we started they told us it was only going to be for two weeks and then they throw you to the wolves. They expect you to speak the way a person with a master’s in language would speak, in that case for me was Spanish, I was born in a Latin American country and I speak fluent Spanish, but I’m not a banker or a doctor and they expect you to be able to speak as a banker or doctor. What is the work environment and culture like at the company?Horrible, it’s a very lonesome job What is a typical day like for you at the company?Log in and as soon as you put on your headphones, the phone call start coming in

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Official response from LanguageLine Solutions

November 28, 2023

Thank you for taking the time to provide your feedback. It is unfortunate you did not find the support you needed available. We strive to provide the most up to date training available, we have 24 X 7 support and self-support available in our extensive library, as well as a team of managers to support our interpreters. Additionally, we have many other resources available to support and help our interpreters grow and be successful. We wish you well in your future endeavors.

Heavy workload, not enough compensation

Interpreter (Current Employee) - Baltimore, MD - November 20, 2023

Started off as a good place to work at but after the heavy workload and the constant calls coming in with no paid time off, sick days and 5usd an hour if youre part time, honestly, not great. Staff is rude and do not support our needs and overall mental health

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Official response from LanguageLine Solutions

November 28, 2023

Thank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We do have a team of managers available, 24-hour support and self-support available in our extensive eLibrary. You can also join our Chatter groups for support & activities. We regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.

The worst place ever to work

Interpreter (Former Employee) - Remote - November 20, 2023

You are working 8 hours none stop with headset on. If you work less due to heavy headset on to relive from ear tiredness send you warning. These company only care about their pocket to make more money but not to their employees. You work full time as professional interpreter all %95 of the money goes to their profit and less than five percent is pay to interpreter.

Pros

None

Cons

A lot

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Official response from LanguageLine Solutions

November 27, 2023

Thank you for taking time to share your feedback. We connect clients to our team of 21,000 professional, on-demand interpreters via audio or video in 30 seconds or less. We provide these services 24 hours a day, seven days a week, 365 days a year and schedule our interpreters within the labor law to meet the demand. As with most companies we do not provide benefits for part-time employees. We wish you well in your future endeavors.

Workload

Interpreter (Former Employee) - Oregon - November 15, 2023

The workload is very heavy. The phone will constantly ringing, and you will not find any down time. Outside of that, it is good that you can work from home

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Official response from LanguageLine Solutions

November 17, 2023

Thank you for taking the time to provide your feedback. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements. We wish you well in your future endeavors.

worst place to work

Interpreter (Current Employee) - Remote - November 15, 2023

no paid sick day leaveno paid time offno raised even after promotionsometimes they will give you unpaid time off on your scheduled time without informing you.

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Official response from LanguageLine Solutions

November 16, 2023

Thank you for taking the time to provide your feedback. We are always striving to be better for the employees who are LanguageLine’s core. If you would like to discuss further, please email interpretercommunications@languageline.com.

Management is mean

Interpreter (Current Employee) - Remote - November 14, 2023

Very means people, every time you asked a question they refer you to the library and they not willing to help. The work is stressful and they stress you out too.

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Official response from LanguageLine Solutions

November 15, 2023

Thank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We do have a team of Quality Assurance Professionals available for interpreters. They also provide Observations and feedback/coaching. Additionally, we have many other resources available to support and help our interpreters grow and be successful. If you would like to discuss further, please email interpretercommunications@languageline.com.

Interpreter

Interpreter (Current Employee) - Remote - November 13, 2023

Very low payment for the stress level interpreters get. No even 15 seconds break between calls and many clients are rude and they read pages and expect you to work as a robot interpreting. HR low level and overall not recommend it.

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Official response from LanguageLine Solutions

November 15, 2023

Thank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We have a variety of clients and types of calls. We do offer training and Support after difficult calls. In addition, we do have 24 X 7 support and self-support available in our extensive eLibrary. You can also join our Chatter groups for support & activities. If you would like to discuss further, please email interpretercommunications@languageline.com.

Low pay and no benefit

Interpreter (Former Employee) - Seattle, WA - November 10, 2023

The hiring process is organize. The recruiter called you and explained everything clearly. And then they would send you a link to do the test. Their pay is low especially for part time works. No benefits. No bonus.

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Official response from LanguageLine Solutions

November 15, 2023

Thank you for taking the time to provide your feedback and appreciate you taking the time to let us know there is room for improvement. We regularly review industry compensation and find that our compensation and benefits are consistent with the industry. We wish you well in your future endeavors.

Work form home. It is good to earn experience for beginners

Interpreter (Former Employee) - California - November 8, 2023

The company's working platform and supporting system are good. But they don't appreciate the hard work of their experienced interpreters. Very low pay rate and no increase for years.

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Official response from LanguageLine Solutions

November 10, 2023

Thank you for taking the time to provide your feedback and appreciate you taking the time to let us know there is room for improvement. We regularly review industry compensation and find that our compensation and benefits are consistent with the industry. We wish you well in your future endeavors.

Pretty bad

Interpreter (Current Employee) - Mexico, MO - November 8, 2023

Back-to-back calls all the time, short, not-payed 15-minute breaks, rude customers, no attention to employees, late payments. It's nice to work from home, but just not worth it overall.

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Official response from LanguageLine Solutions

November 10, 2023

Thank you for taking the time to write a review. The rules of customer service for our clients are crucial to each communication. We have many resources including a team of managers available to coach, support, and help our interpreters grow and be successful. If you have any further feedback to share, please email us at interpretercommunications@languageline.com.

The worst translation company

Freelance linguist (Former Employee) - London, KY - November 7, 2023

This is not the place to be growing your career in translations unless you are desperate to earn some money. The clients are impolite, the company doesn't take into account your connection issues , there is no paid time off, you can't work from a remote location (only the UK) which considering how much they pay per hour and what are the current living costs is just laughable. The company had problems paying their translators in the past and they are still not making accurate payments on time (for instance sometimes they will not send the payment on due date until the afternoon time and will blame it on banking issues). I would just avoid this company even if you are new to the translation world.

Pros

None

Cons

All

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Official response from LanguageLine Solutions

November 9, 2023

Thank you for taking the time to provide your feedback. Contractors are self-employed and enjoy the freedom and flexibility to take calls for us when they are available, controlling their own login time and earning ability. We wish you well in your future endeavors.

dont work there

Interpreter/Translator (Former Employee) - Mt Home, ID - November 4, 2023

Low salary, require you to learn professional terms in medical and insurance (very difficult vocabulary, never heard them seen them before), they will force you to take a day off at least one time per week. A lot of impolite customers

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Official response from LanguageLine Solutions

November 7, 2023

Thank you for taking the time to provide your feedback. We strive to provide the most up to date training available, we are human at our core and our linguists are our heartbeat. They meet the industry’s highest standards, earning the privilege to interpret or translate for our clients and the communities they serve. We wish you well in your future endeavors.

Stable hours

Spanish Interpreter (Former Employee) - San Antonio, TX - October 29, 2023

While the hours are stable, there is the inevitability that they lower your hourly rate if you should request a schedule change in order to work less hours. Something to consider before onboarding if you should stay long term and decide you need to request for less hours.

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Official response from LanguageLine Solutions

November 1, 2023

Thank you for taking the time to provide feedback. Our employees have named us a “Great Place to Work” four years in a row. We really care about our interpreters and are continuously working on improvements to make taking calls for us even better. We wish you well in your future endeavors.