LanguageLine Solutions Employee Reviews

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2.0
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The absolute worst
Interpreter (Former Employee) –  Orlando, FLApril 20, 2019
It use to be fine but several times they sold the company or split it in two and the rules get horrible and management sucks and it’s hard to move up. HR can never be reached on time. Everything is through email. IT sucks. Benefits sucks. No paid vacation.
Pros
Working at home
Cons
Everything else
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1.0
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only for high schoolers, college
Over-the-Phone Interpreter (Current Employee) –  North CarolinaApril 15, 2019
pay way too low. only recommend for high schoolers or college students who want some experience and earn a little money on the side. Only a tiny step up from working at a fast food place.
Pros
work from home
Cons
low pay, no benefits, no contact person
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5.0
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a very good company
Mandarine\Cantonese medical Interpreter (Former Employee) –  Phoenix, AZApril 13, 2019
you start with a interview over the phone, if you do good, you go to the next level, pay is base on how good your interpter skills are. it was my honor to work with them
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1.0
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Stay away from this company
Level 5 Italian Interpreter (Former Employee) –  Home BasedApril 11, 2019
Worst place to work not only for USA standards but also for any country standards.
Im possible to communicate with any of management staff.
Direct supervisor unqualified and very rude and demeaning.
Minimum payment wages.
Only advantage working from home.
Pros
None
Cons
Bad management and poor pay.
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1.0
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Worst place to work
Interpreter/Translator (Former Employee) –  El Paso, TXApril 9, 2019
If you are late even for a few seconds you'll get a point even if your coming back from break or lunch and at 5 points it's termination. It's ridiculous. The managers if seems that if they don't like you that's it you'll be fired they'll find "something" to get rid of you. Not all staff it's bad but the main people are. They get rid of people on a daily basis! Instead of working with you! No wonder why they hire people every week even if it's a small place!
Cons
Every
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3.0
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good part time job
interpreter to help clients (Former Employee) –  Dallas, TXApril 1, 2019
the calls started at 8 am and went on till 5 pm. Its a good job who likes to talk over the phone. Sometimes quite hectic and lengthy. they train you well.
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5.0
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Very fast paced
Medical Interpreter over the phone (Former Employee) –  Nuevo LeónMarch 28, 2019
It was my first job as an interpreter, started with customer service and then got certified for medical, very fast paced, it was one call after another but loved to help the community.
Pros
Flexibility
Cons
Salary
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3.0
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Work from home. Semi flexible schedule. Not very good pay.
Spanish Interpreter (Former Employee) –  Las Vegas, NVMarch 21, 2019
I love that they offer trainings for certain certifications and the comfort of working from your own home is a plus but the money is definitely not great. Around minimum for a customer service interpreter is sad, they should be ashamed.
Pros
Work from home. Semi flexible schedule.
Cons
Pay.
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1.0
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Worst place to work
Interpreter (Spanish) (Current Employee) –  CaliforniaMarch 15, 2019
The ammount of calls is ridiculous. You don't have time to even go to the bathroom during your shift. They schedule your breaks every 3.5 hours (if you're lucky) and if you need to disconnect to go to the bathroom, affects your adherence.
Very monotonous, if you need help, you have to send an email. Impossible expectations.
DO NOT WASTE YOUR TIME HERE!!!
Pros
None
Cons
Monotonous, no people around, awful clients, ridiculous ammount of calls, the company uses you as if you're a slave
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4.0
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Best job i ever had.
Over The Phone spanish interpreter (Former Employee) –  El Paso, TXMarch 13, 2019
Working at language line was a very positive and rewarding experience which i will remember always. And I wish them well. There was always someone you could reach out to if you needed help.. There were difficult times but that comes with any job.
Pros
Able to work at home and flexable shcedule.
Cons
Language line did not offer paid time off or paid vacations.
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1.0
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Horrible place to work at
Medical Interpreter (Current Employee) –  Orlando, FLMarch 8, 2019
The pay is too low for the amount of calls we get. We don't know who our supervisors are or who to direct questions to. No paid time off whatsoever and even sick time is considered bad adherence.
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4.0
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A good place to learn customers service skills and enhance language skills
Language Line Solutions online interpreter (Former Employee) –  CaliforniaMarch 7, 2019
Get both professional language ability training and customers service skills here. It is a worthy job for starting planning the career and making what learnt from the school valuable.

Hope I have a second chance to work here.
Pros
professional traninning
Cons
work at nights
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1.0
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Stressful, low wages and demanding job
Interpreter (Former Employee) –  Work at HomeFebruary 22, 2019
I had a condescending, arrogant trainer who used intimidation tactics. She treated us as though we were still in high school. The wages are ridiculously low, especially considering that this is a very demanding job. They expect you to allow clients and the LEPs to give you very large chunks of information and then you are supposed to regurgitate all of it back in the target language and without any omissions. You are pressured to do it very fast as well. If you are a college graduate do not bother with these company; stay away. They need to pay the interpreters in accordance with the demands and stressful environment of the job!
Pros
Work from home
Cons
Short brakes, stressful, low paying job, unrealistic expectations
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1.0
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horrible company cares nothing about their employees
Interpreter (Former Employee) –  NYC, NYFebruary 17, 2019
This is company is poor managed. The interpreters were blamed for all the failures. The new computer based system is not working well and there is no effort in improving it but to blame the end user. They encourage clients to file complaint against interpreters and use it as an excuse to cut down working hours and benefits. While the company charge client $220/hour, they pay their interpreters $14.5/hour. Highly stressful work environment with no benefit whatsoever and no career advancement. No wonder the company was filed by USDOL several times and faces numerous law suits.
Pros
Nothing
Cons
Nothing
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1.0
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Oppressing job
Level 5 Financial Interpreter (Former Employee) –  El Paso, TXJanuary 22, 2019
The job it’s self is stressful. The managers are un relatable. There are no sick days available for new employees. Only for the employees who joined the center when it initially opened. There is no Paid time off. The insurance they offer you covers nothing of importance. It wont even cover a flu shot! They have an insane percentage of turn out. The only people that stay are the ones with benefits. And their policies are very unstable, constantly changing. The company sucks.
Pros
You get to pay your bills, but barely
Cons
You’re a machine not a human
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3.0
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Low pay job
Medical Interpreter - Spanish (Current Employee) –  Phoenix, AZJanuary 22, 2019
Low pay, call center style job. You wont even have time to take sip of water. Awful, outdated platform.
Pros
Work from home
Cons
Everything else
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3.0
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Working from home is always a big plus.
Interpreter Spanish/English (Former Employee) –  Monterey, CAJanuary 21, 2019
Great work at home company when there is only one car in the household. The hourly pay is fair better than other interpreting companies. You have the opportunity to work partirme or full-time .
Pros
Work from home
Cons
Important to manage stress
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3.0
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Lack of Management
Mandarian Interpreter (Current Employee) –  Portland, ORJanuary 18, 2019
Lack of Management, work environment is friendly because of the co-workers. Management do not consist with their rules and regulations. Company consistently mess up with payrolls.
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2.0
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okey
Punjabi Interpreter (Current Employee) –  Monterey, CAJanuary 17, 2019
it is nice to work with them but they do not talk about rate. do not have much to say. This company do not appreciate their Interpreter they seem to be just using them for their own benfit charging $3.99 per mintue to client and giving pennies to their Interpreter.
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5.0
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Good place to work with flexibility and choice of assignment. Good coordination and response from the staff.
Russian Freelance Interpreter (Former Employee) –  San Francisco, CAJanuary 16, 2019
Great place to work remote. But it was 1099 based job and it really effected me in tax. Overall, good opportunity helping people in need with language communication.
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Overall rating

3.4
Based on 367 reviews
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3.6Work/Life Balance
3.0Compensation/Benefits
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3.2Culture