SPANISH MEDICAL INTERPRETER (Former Employee) – El Paso, TX – August 9, 2018
It required much sitting but the room where I did interpreting was very comfortable and quiet since it was video interpreting room. Management was understanding of unforeseen events however a point system was used to determine workplace attendance. It enhanced my linguistic ability concerning proper Spanish communication.
Free lunches, scheduled breaks, and supportive co-workers
Medical Interpreter (Current Employee) – Monterey, CA – August 14, 2018
Great job if you don't have to pay for rent or all of your expenses on your own. The salary is poor. The great thing about the telephone interpreter job is that you can do your work from the comfort of your home, the salary, however is too low, never enough money at the bank at the end of the month, especially if you live either in California or New York.
Portuguese Interpreter (Current Employee) – Monterey, CA – August 9, 2018
You rarely have someone monitoring you. The vacations are unpaid, but I can always finagle a four week (unpaid) vacation. Sometimes the call volume is back to back and quite challenging; sometimes the terms are new, so you have to be quick on your feet, research in real time. My favorite part is helping others. This career where you are actually able to help others is quite satisfying. Beats going around crazy like a headless chicken to get a silly million dollar 30-second spot in the Superbowl commercial lineup.
Flexibility in creating a schedule you like, independent work, no one is over your shoulder.
No paid vacations, salary should be better compensated
Spanish Interpreter (Former Employee) – Monterey, CA – August 7, 2018
El trabajo es sencillo una vez que sabes cual es el trabajo, pero por ser trabajo remoto, las evaluaciones y reportes no llegan inmediatamente. El area administrativa no tiene oficina cercana y la comunicacion es solo por telefono o correo con respuestas a los dias del reporte
Over the Phone Polish Interpreter (Former Employee) – Chicago, IL – August 5, 2018
No benefits, you have to have a lot of self discipline , I really enjoy it. A lot of great experience with different clients-usually very nice and understanding, sometimes stressful as you never know what call is coming ( 911 or phone company)
over the phone interpreter (Current Employee) – California – August 3, 2018
as a contractor working with Language Line, you get paid by minute by the calls you receive and the only "benefit" is that you can log in when you choose, that does not mean that you will receive calls, There is no way to get paid more, a matter of fact many of the contractors had to lower their rates to be able to receive more calls, the employees are overworked and underpaid, calls non stop and minimal amount of breaks since they get paid by the hour and not by the call. As a contractor you are send an email from one day to the next saying they do not need you anymore, but you can re apply if you want in the future. For a company whose product is communication, their communication with their employees and contractors is minimum.
work from home
no increase in salary, no way to move up in the company
Interpreter (Former Employee) – Florida, PR – August 2, 2018
I enjoyed working at Language Line. It was very busy most of the time and working from home was convenient. The trainers and supervisors were patient and gave great feedback which in turn helped my interpretation skills.
Interprete (Former Employee) – Santo Domingo – July 10, 2018
En este lugar puedo decir que me gusto mucho trabajar ya que aprendi muchisimo; cada dia fue retador, cada dia aprendi algo nuevo y descubri mi capacidad para manejar el stress. La empresa en general es buena ya que siempre proveia los elementos necesarios para desempeñar un buen trabajo y tambien nos actualizaba en lo referente a entrenamientos para cubrir todas las areas de trabajo
Spanish Interpreter (Former Employee) – Salt Lake City, UT – July 5, 2018
The only good thing about this company, is that you get to work from home. They demand you have a dedicated phone/internet line at your expense. Their IT department is awful, the only thing they do is run speed tests and do not resolve any issue actually happening and they block your access without any notice or justification. Their benefits are laughable, and there is no feedback from management. I worked there for more than one year and I never received a single feedback or quality control. They expect you to drop everything to take calls when their queue is high and even force agents to work 6 days a week. They use to pay extra per minute once you went over certain amount of time in the call, and they cancelled that as well. There is no concern for you personal issues or time off requests.
Medical Interpreter (Current Employee) – Monterey, CA – June 19, 2018
It doesn't matter how well you do you job here. I am working as an interpreter and my contract was based on minutes. I was able to make up to $21 working from home. I was making $18 to $19 per hour on average and that was pretty good. In April the company decided to switch everyone to flat rate that was significantly lower than what I was making before and I had no choice but to accept it. At the same time the call volume increased to an absolute maximum, there is less than 30 seconds between the calls during regular day hours. It make this job extremely stressful. Pretty much now I work a lot more for a lot less money. Another new thing is, now they can give you a forced day off on any day when you're scheduled to work because they have enough coverage for that particular day. So you plan how much money you're going to make to pay the bills but out of the blue you're not scheduled anymore and not getting paid. Plus there is no paid vacations or sick time.
work from home
no benefits, extremely stressful busy work, pay cuts
minimal pay raise with limited healthcare coverage
L5 interpreter (Current Employee) – Monterey, CA 93940 – May 31, 2018
The job is ideal if you want to do something in order to challenge yourself mentally, and money is not an issue. Another advantage with this company is flexibility in work schedule and location. In other words, you may choose your own work schedule, and can work anywhere in the U.S. as long as you have a landline phone.
Being able to work from home and anywhere in the U.S.
limited healthcare coverage, no paid vacation, no paid sick-leave
Spanish Interpreter (Current Employee) – El Paso, TX 79912 – May 25, 2018
LanguageLine Solutions is a fantastic company that creates an enormous amount of opportunities. As long as you follow their, strict but easy, guidelines you will never encounter any issues. Management is outstanding and professional. Unfortunately, it is severely underappreciated by countless of greedy and nagging employees. I firmly believe LLS is an exceptional place to work where you can absolutely grow as an individual and acquire an infinite amount of experience in different fields.
interpreter (Former Employee) – California – May 4, 2018
LLS has been market leading company with lots of exclusive clients, interesting calls. There have been interaction and communication time by time between the distant management and the interpreters, During the last couple of years with the new management everything what is crucial and important for quality work did go down slide. There is no direct communication with management anymore, no supervisor to ask a question. The company which is supposed to be "bridge" lost the human factor completely. Lots of LEP complaints in my language that interpreters dont speak the not English language. There might be careless hiring without quality control. Other competitors are taking over many of previous exclusive LLS clients, In management the "right hand does not know what the left hand is doing" its like a headless midnight rider. total confusion. They will continue to loose market positions in the near future. "Hic transit gloria mundi"
confused management, declining professional quality, no communication
Administrator (Current Employee) – Monterey, CA – May 1, 2018
I enjoy working for the company, hard to find too many dislikes other than some departments do not have an option for advancement. The people are great to work with and I love to assist interpreters with issues on a daily basis.
Awesome recognition team and company events
Some departments do not have options for career advancement.