coustomer service representative (Current Employee) – Edinburg, TX – August 1, 2017
Performed entry-level customer service work. Work involved providing external customer service support and receiving and responded to inquiries for information and/or services. Responded to customer inquiries and maintains customer accounts according to specific guidelines and procedures. Communicated with the public by telephone, by e-mail or regular correspondence, by fax, or over the internet. Entered information into databases, processes letters to customers, , and performs other general clerical services. Reviewed and routed mail and other correspondence. Researched information to solve customer service problems, prepared, interpreted, and disseminate information concerning agency programs and procedures.Created and maintain activity logs, files and reports on services.