Guest Experience Host (Former Employee) – Tempe, AZ – February 12, 2018
Oh boy! you just got a job at Lego Land Discovery, you've always loved Lego Bricks and now you actually get to work there!! Except it's actually terrible. Your job consists of standing by yourself in a semi lit hallway where you push a button every 15 minutes for a group of people, who then meander off and.... that's it. Its really awesome too because you always know exactly how slow time is going by due to the precise 15 minute intervals. And that's it. Until you quit. Oh yeah, there's also cameras everywhere and if you move around in between groups [such as pacing back and forth] you will be reprimanded by management.
Fun place for a part time job; little to no advancing
Entertainment (Current Employee) – Schaumburg, IL – January 29, 2018
Pros: It's a fun place to work. For a first job, it's not bad. You get to operate rides, play with kids, and create great friendships. Add a 30% discount on most items in the store, and it's a pretty nice gig. You're team will likely consist of like minded individuals of a similar age. The day passes quickly as you interact with coworkers and guests.
Cons: Customers come first and management will often put the needs of the guests over the needs of the employees and sometimes even the company. Unless you want to go into management, there is no opportunity for growth. Even then, it's not often a position comes up. The turnover rate is high and the parent company (Merlin Entertainments) only cares about money. To save money, the front line employees get shafted. Cut hours, ridiculously small raises (10-20 cents a year at most), and no bonuses after another site in another country had an accident.
Holiday pay on major holidays, other holidays catered, discounts in the store
Lack of career advancement, very few full time opportunities, managers who don't care much for employees
I did enjoy working here. The staff and people are extremely nice. There is free stuff so that was a plus. The pay is pretty bad but I mean its what it is. There are no benefits and that does suck but its also a company baised out in UK so yeah.
Retail Sales (Former Employee) – Schaumburg, IL – November 13, 2017
A typical day for me was to greet customers, take care of the cashier, and restock during free time. Some of the skills that taught me during this job were patience, and ways to communicate with customers in order to fulfill their needs.
While working in a Legoland Discovery Center, you would think that the atmosphere would be fun, right? This was not the case. Every day was stressful as we were understaffed in the Cafe during our busy days. Our manager often yelled in front of customers, and didn't seem to care, and often left one person alone dealing with customers. There were days that I worked alone on Saturday, our busiest day. Expecting nearly two thousand or more people to go through the attraction, how would you expect one person to demand the needs of many cranky adults and children due to closed rides and half-given excuses from managers? With all due respect, many of equal level employees were very kind to me, but the management was so wrong. Several Managers would not even come to you if you called for them unless someone was injured. I think that the management needs to be replaced with people who actually want to try and care about their job rather than seclude themselves or give their employee open to close shifts every single day for two weeks without a break day. I have seen this happen to multiple people during our busiest season. There is no need for that.
Fun and very exciting, you never know what youll get walking into a shift
Retail Sales Associate (Former Employee) – Somerville, MA – August 18, 2017
I had an amazing time working at Legoland. I got to interact with so many children and adults. I loved putting smiles on peoples faces and making kids laugh. The employees there were so amazing to me and friendly and accepting.
Legoland has been one of my favorite places to work at. With a past manager, it lacked progression and employees often felt unappreciated and even a little mistreated. Since out newest manager Paul, there has been such an obvious effort in ensuring the staff has what they need and advancing the systems that we use. We are cared for and valued. The retail team has a positive attitude and hard working efforts from each member. The only con I would have about Legoland is that the pay could be better. They have very very recently begun experimenting with pay raises to frontline staff.
Retail Host/ Cashier (Former Employee) – Atlanta, GA – May 7, 2017
If you like a fun environment, this is defientely the place for you. Meeting the different kids was exciting. The company pays minimum wage. During training, you are kind of thrown out on the floor with minimum knowledge about anything to where you have to constantly call a manager or another coworker for help.
Commercial Supervisor (Current Employee) – Schaumburg, IL – April 24, 2017
My day always starts with greeting other employees, sharing a laugh or 2, and no need for mental prep. The management varies with the manager significantly however, management doesnt change often. Some managers will push you to be greater than you thought you could be while some others may not truly inspire you. The great thing though is that all of the management I've witnessed is open to improvements on how you would like to be managed as well as support you on your path to your desired position. The most enjoyable part of the job is by far the staff. Everyone feels like family. The hardest part is dealing with short staffing periods where we must all take on a lot more work.
Fun environment, great employee discount, good benefits, Advancement
positions are underpaid, alot of advancement may require you to move
Duty Manager/Site Controller-Operations (Current Employee) – Atlanta, GA – April 5, 2017
I have learned at this company that putting your team first and the influence that you have on them makes for a really motivated team. The hardest part is not having a supportive senior management team, the enjoyable part is the children and the team.
Creating Great Guest Experience, Horrible Employee Experiences
Entertainment Host (Former Employee) – Atlanta, GA – January 25, 2017
As an Entertainment Host, our job was always changing. From greeting guest as a wacky mad scientist in a tour of how LEGO is made, to overseeing fun interactive rides and games, to running around a LEGO themed fun house, you are always on the prowl for fun times. It looks good on the outside looking in, as it was our job to make sure everyone was having a good time, but the treatment and compensation for such taxing work is the worst I've ever encountered. As far as this company is concerned, there will always be someone to replace you and fill with dreams of the greatest job on earth, so you will not be valued as an employee. This company boasted about it's inclination to promote within the company, but were always hiring entirely new people for standing positions. The most enjoyable part of this job is making enjoyable experiences for children and their parents. It's very rewarding, but that's where the value ends.
learning about LEGO, a fun, laidback work environment
compensation, small chance of advancement, poor management