Lending Club Employee Reviews

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3.0
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Nice culture and benefits, get burnt out fast
Member Support Rep (Current Employee) –  San Francisco, CAJune 20, 2018
Great benefits 100% covered and free snacks and breakfast. Bar, gym, masseuse, arcade games on site. Pay is mediocre for what is expected of you in operations. Too many metrics and they stack you against everyone else to see how you compare. You take calls all day and have to be at your desk 93% of the time which is hard when you’re only given 30 seconds between each call. You have to worry about customer satisfaction surveys even though the hold time might be 2 hours just to find out they got declined, and you’re expected to have the call over in less than 5 minutes
Pros
Free food good benefits
Cons
Metrics
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3.0
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Fun workplace
Administrative and Executive Assistant (Former Employee) –  San Francisco, CAJune 8, 2018
Lending Club was a great, fun place to work. The culture was fast paced and a typical San Francisco/Silicon valley company, with Happy hours on Thursdays, and food and drinks available. Lunch was not included however plenty of snacks, in house barista, game area, flexible working schedule.
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4.0
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Great Place to work
Credit Specialist (Former Employee) –  San Francisco, CAJune 5, 2018
Great benefits and atmosphere and has a lot of benefits. Free 15 minute massages and good culture. Would recommend for an entry level person looking to expand their experience
Pros
Free food and a great office to work in with a lot of great perks
Cons
Does not pay enough for the work done
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2.0
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Getting worse, in Ops at least
Fraud Ops (Current Employee) –  San Francisco, CAMay 28, 2018
I was lucky to be hired at a time when internal career movement was still a thing. I went from MS to Credit to Fraud in about a year or so, quicker even than what was mentioned to me during the hiring process. Culture when I first started was also good; yes, working in a call center sucks but at least my supervisor and my team were cool and I enjoyed getting to spend time with them both in and out of the office.

All I will say is that while my teammates are still great, management has definitely deteriorated and moving to a role outside Ops is almost impossible. I appreciate my time here as far as having met amazing coworkers and learned a thing or two about fintech, but the work is no longer fulfilling (especially when a supervisor is breathing down your neck at all times). Supervisors seemed to be trained nowadays to know how to squash any ideas or sentiments expressed by team members and this fosters an uncomfortable work environment. The perks are nice enough but worth your mental peace? Not anymore.
Pros
On-site gym, arcade rooms, free massages, free mental healthcare plan
Cons
Micro-management, no upward movement, uncomfortable work environment created by management
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5.0
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Review
Compliance (Current Employee) –  San Francisco, CAMay 4, 2018
LendingClub is a great place to work. I have learned an immense amount. The culture of the company is laid back and the people are great to work with.
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3.0
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Great People, Ultra-Micromanaged
Members Support (Former Employee) –  San Francisco, CAMay 3, 2018
Always a pleasure working amongst the people here. However, management is stuffy and with too much attention to numbers. It gets overbearing at times, and there is a high turnover rate here.
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5.0
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Productive and fun place to work
Credit Specialist (Current Employee) –  San Francisco, CAApril 19, 2018
Friendly people, You will learn a lot. But times it feels like growing within the company takes a while. Although, one wants to develop and grow; feels like your always being overlooked.
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3.0
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Fast Paced Competitive
Member Services Agent (Current Employee) –  San Francisco, CAMarch 27, 2018
It is a very fast paced environment that ultimately creates a very competitive attitude. moving anywhere in the company becomes very political, as people who are friends with managers or other departments get moved while they are simply not meeting any goals or metrics.
Pros
snacks, benefits, game rooms
Cons
no time to eat snacks, or use the game rooms
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2.0
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DO NOT Recommend
Member Support Representative (Former Employee) –  San Francisco, CAMarch 16, 2018
Very poor management with no clear direction. No transparency whatsoever with their employees. Low salary and few opportunities for advancement. Especially in operations, your input does not matter whatsoever.
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4.0
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Fun fast paced work environment
CREDIT SPECIALIST (Current Employee) –  San Francisco, CAMarch 7, 2018
The culture at Lendinglcub is great! You quickly become very close to everyone. The coffee bar and ping pong table are also a plus. Prime downtown location close to bart/muni.
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3.0
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Mediocre LendingClub
Quality Assurance Specialist (Current Employee) –  San Francisco, CAFebruary 27, 2018
There is a lack of vision and transparency in executive management which directly affects how our company is doing which then trickles down to how employees are compensated. This could be understood if it weren't for the fact that LendingClub is top-heavy with a lot of executives being overpaid for not making any real changes to our business. We aren't hiring any top talents anymore on the entry level positions but basically anyone who has a pulse. It's hard to see where this company will grow to when they are not putting in effort to find top talents from the top or bottom.
Pros
good benefits
Cons
low compensation, bad management
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3.0
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not great
Credit Specialist (Current Employee) –  San Francisco, CAFebruary 20, 2018
horrible management, under paid in every single department. people in upper management have no clue what they are doing and dont' care about your future.
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3.0
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Losing Culture as it expands
LOAN REPRESENTATIVE (Current Employee) –  San Francisco, CAFebruary 12, 2018
You start the day by answering the phone and assisting someone through "6 easy questions" for a soft credit check to see if they will qualify for a loan and repeat this 60-70 times a day. You are waiting in a Que on auto answer and required to be available for 92% of the day at minimum. The job becomes extremely repetitive and you are assisting people who have very little financial knowledge to get a loan and most of them are extremely aggressive or defensive because their debt is a sensitive subject. It takes about a week (probably less) to learn all the scripts and systems LC has and after that there isn't much more to learn about the role. You are dealing with incoming calls so you have to make a good funnel through a positive attitude and good habits that would seem worth it if the compensation was better or it seemed like management cared about your opinions. Seems like their trying to squeeze everything they can get out of their workforce and make them as efficient as possible without increasing the incentives to ask what is being demanded.
Pros
Its simple, you don't have to take work home with you
Cons
Short Breaks, PTO is almost impossible to request, Repetative!!!, they're starting Saturday shifts
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4.0
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Senior Credit Specialist
Senior Credit Specialist (Current Employee) –  San Francisco, CAJanuary 30, 2018
Good company to work for but it can be repetitive .It's a stable job but growth/ career advancement can move at a snails pace. I've put in a good amount of years here and met some really great people but most people i know have moved onto better opportunities.
Pros
Good Work Life Balance
Cons
Not Challenging enough
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2.0
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Overworked and underpaid
Payment Solutions Specialist (Current Employee) –  San Francisco, CAJanuary 20, 2018
Upper management are the only ones able to fully enjoy the benefits the company has to offer. Those who work in the operations side of the business are extremely undervalued.
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2.0
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Poor management
Payment Specialist (Former Employee) –  San Francisco, CADecember 8, 2017
They don’t have much idea about what they are doing, there is no management and a lot of incompetent people above you. You’ll never have someone to help you and they are always hiring since no one wants to stay.
Pros
Free snacks and perks
Cons
Terrible environment
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5.0
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great place to work woith
QA Manager IT (Current Employee) –  San Francisco, CADecember 8, 2017
Great company and a nice place to work. you can learn a lot from everyone. great workplace culture, good management, nice benefits. every one work from head office. no remote offices.
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3.0
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diverse
TRAINER CREDIT ANALYST (Former Employee) –  San Francisco, CA 94105November 28, 2017
Overall it was a very diverse company. Management could have been better on transparency and Professionalism. Very cut-throat environment. Favoritisim
Pros
good benifits
Cons
Management
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3.0
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LC is a great company if you are not working in operations or customer service
Member Support Agent (Former Employee) –  San Francisco, CANovember 16, 2017
Great company to work for just not on the operations side of the business. Do your research and ask a lot of questions to understand what you are getting into fully.
Pros
The people
Cons
Performance Evaluations are not practical
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3.0
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Good Place to Work
Member Support Supervisor (Current Employee) –  San Francisco, CAOctober 19, 2017
Very fast faced worked environment. Lots of opportunity to grow if you can showcase your strengths and work. Collaborative and supportive culture. Networking is important. Great benefits.
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Overall rating

3.7
Based on 58 reviews
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Ratings by category

3.9Work/Life Balance
3.9Compensation/Benefits
2.9Job Security/Advancement
3.0Management
3.7Culture

Diversity score

65out of 100

The Comparably Diversity Score tracks how positively diverse employees rate their experience at Lending Club.

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