Work was repetitive but the people there kept me motivated
Payment Solutions Specialist (Former Employee) – San Francisco, CA – October 16, 2018
Overall, the job became quite repetitive, repeating the same scripting up to 100 times a day. Days therefore seemed to drag on forever. The friends I made at Lending Club made the position more tolerable as they are going through the same experiences as you. At the end of the day, they care about who's behind the computer and on the phone. As soon as you're late too many times, they can replace you with someone else. After a while you then feel like a cog in the machine never being valued as much as you deserve. After all, we are the ones bringing in revenue for the company and investors!
Relaxed atmosphere, snacks, games, good benefits
Long work days, very repetitive, after a while you stop learning
Member Support Representative (Former Employee) – San Francisco, CA – October 21, 2018
If you are unemployed, desperate for a job, or want to change career field, please do not unless you are homeless. I got sucked into the glamorous life of a tech company where theres so much perks, but behind curtains the job is not so glamorous. The job entails you to sit in front of screens everyday while answering calls from customers for 8hours a day! This is a typical call center job but what they don't tell you is you will feel completely bummed out by the end of the day answering these calls. Your co-workers will also be depressed answering these calls. There will be expectations from you! You will not be able to leave your desk and go use the restroom whenever you feel like it, otherwise it will affect your adherence! You cannot browse the web without being watched. Everything you do wrong will mark you off! You will have different scheduled lunch everyday. This job is like jail time- no freedom, no power to speak freely, and you will be restricted to so many things on this job. PS. the weeks long training was not helpful. One particular female trainer made me live in constant fear prior starting the role. She said it was tough love, but she was so judgmental and picked on me constantly. So overall.... you will live in fear from working at this job. Please save yourself and look elsewhere. It is not worth it
Credit Specialist / Operations (Former Employee) – San Francisco, CA – October 2, 2018
LendingClub was a great experience, especially if you're right out of college. I worked as a credit specialist and with the volume of information you'd need to learn, it made sense why this position is split into three tiers. The coworkers are fantastic, and most of the job is great once you get the hang of it. The problem is, after you get the hang of it, there's not much else. Not much room for growth into other areas and the feeling of being a cog in the wheel and inertia that comes with working hard yet not getting promoted or moved to another place to flourish comes up.
Credit Operations Specialist (Current Employee) – San Francisco, CA – June 23, 2018
A typical work day is tedious, metrics-driven, and usually do the same thing everyday with not much difference compared to the next day. We're always being monitored when we do our work (have to be logged onto a website that tracks our time logged in ).
Co-workers are great to work with, medical/dental/vision are really good, 401k is average, and there's a gym reimbursement incentive. The job is not too bad for an entry level job.
However, there's not much confidence or trust in management, they're not really transparent, do not communicate well, and they clearly do not have the best interests of their employees at heart. People here are afraid to be candid (professionally), and it feels like we always have to be careful with what we say.
Free snacks, good medical, average dental/vision/401k, gym reimbursement, wonderful co-workers
Member Support Rep (Current Employee) – San Francisco, CA – June 20, 2018
Great benefits 100% covered and free snacks and breakfast. Bar, gym, masseuse, arcade games on site. Pay is mediocre for what is expected of you in operations. Too many metrics and they stack you against everyone else to see how you compare. You take calls all day and have to be at your desk 93% of the time which is hard when you’re only given 30 seconds between each call. You have to worry about customer satisfaction surveys even though the hold time might be 2 hours just to find out they got declined, and you’re expected to have the call over in less than 5 minutes
Administrative and Executive Assistant (Former Employee) – San Francisco, CA – June 8, 2018
Lending Club was a great, fun place to work. The culture was fast paced and a typical San Francisco/Silicon valley company, with Happy hours on Thursdays, and food and drinks available. Lunch was not included however plenty of snacks, in house barista, game area, flexible working schedule.
Fraud Ops (Current Employee) – San Francisco, CA – May 28, 2018
I was lucky to be hired at a time when internal career movement was still a thing. I went from MS to Credit to Fraud in about a year or so, quicker even than what was mentioned to me during the hiring process. Culture when I first started was also good; yes, working in a call center sucks but at least my supervisor and my team were cool and I enjoyed getting to spend time with them both in and out of the office.
All I will say is that while my teammates are still great, management has definitely deteriorated and moving to a role outside Ops is almost impossible. I appreciate my time here as far as having met amazing coworkers and learned a thing or two about fintech, but the work is no longer fulfilling (especially when a supervisor is breathing down your neck at all times). Supervisors seemed to be trained nowadays to know how to squash any ideas or sentiments expressed by team members and this fosters an uncomfortable work environment. The perks are nice enough but worth your mental peace? Not anymore.
On-site gym, arcade rooms, free massages, free mental healthcare plan
Micro-management, no upward movement, uncomfortable work environment created by management
Member Services Agent (Current Employee) – San Francisco, CA – March 27, 2018
It is a very fast paced environment that ultimately creates a very competitive attitude. moving anywhere in the company becomes very political, as people who are friends with managers or other departments get moved while they are simply not meeting any goals or metrics.
Member Support Representative (Former Employee) – San Francisco, CA – March 16, 2018
Very poor management with no clear direction. No transparency whatsoever with their employees. Low salary and few opportunities for advancement. Especially in operations, your input does not matter whatsoever.
Quality Assurance Specialist (Current Employee) – San Francisco, CA – February 27, 2018
There is a lack of vision and transparency in executive management which directly affects how our company is doing which then trickles down to how employees are compensated. This could be understood if it weren't for the fact that LendingClub is top-heavy with a lot of executives being overpaid for not making any real changes to our business. We aren't hiring any top talents anymore on the entry level positions but basically anyone who has a pulse. It's hard to see where this company will grow to when they are not putting in effort to find top talents from the top or bottom.
LOAN REPRESENTATIVE (Current Employee) – San Francisco, CA – February 12, 2018
You start the day by answering the phone and assisting someone through "6 easy questions" for a soft credit check to see if they will qualify for a loan and repeat this 60-70 times a day. You are waiting in a Que on auto answer and required to be available for 92% of the day at minimum. The job becomes extremely repetitive and you are assisting people who have very little financial knowledge to get a loan and most of them are extremely aggressive or defensive because their debt is a sensitive subject. It takes about a week (probably less) to learn all the scripts and systems LC has and after that there isn't much more to learn about the role. You are dealing with incoming calls so you have to make a good funnel through a positive attitude and good habits that would seem worth it if the compensation was better or it seemed like management cared about your opinions. Seems like their trying to squeeze everything they can get out of their workforce and make them as efficient as possible without increasing the incentives to ask what is being demanded.
Its simple, you don't have to take work home with you
Short Breaks, PTO is almost impossible to request, Repetative!!!, they're starting Saturday shifts