Member Services Agent (Current Employee) – San Francisco, CA – March 27, 2018
It is a very fast paced environment that ultimately creates a very competitive attitude. moving anywhere in the company becomes very political, as people who are friends with managers or other departments get moved while they are simply not meeting any goals or metrics.
Member Support Representative (Former Employee) – San Francisco, CA – March 16, 2018
Very poor management with no clear direction. No transparency whatsoever with their employees. Low salary and few opportunities for advancement. Especially in operations, your input does not matter whatsoever.
Quality Assurance Specialist (Current Employee) – San Francisco, CA – February 27, 2018
There is a lack of vision and transparency in executive management which directly affects how our company is doing which then trickles down to how employees are compensated. This could be understood if it weren't for the fact that LendingClub is top-heavy with a lot of executives being overpaid for not making any real changes to our business. We aren't hiring any top talents anymore on the entry level positions but basically anyone who has a pulse. It's hard to see where this company will grow to when they are not putting in effort to find top talents from the top or bottom.
LOAN REPRESENTATIVE (Current Employee) – San Francisco, CA – February 12, 2018
You start the day by answering the phone and assisting someone through "6 easy questions" for a soft credit check to see if they will qualify for a loan and repeat this 60-70 times a day. You are waiting in a Que on auto answer and required to be available for 92% of the day at minimum. The job becomes extremely repetitive and you are assisting people who have very little financial knowledge to get a loan and most of them are extremely aggressive or defensive because their debt is a sensitive subject. It takes about a week (probably less) to learn all the scripts and systems LC has and after that there isn't much more to learn about the role. You are dealing with incoming calls so you have to make a good funnel through a positive attitude and good habits that would seem worth it if the compensation was better or it seemed like management cared about your opinions. Seems like their trying to squeeze everything they can get out of their workforce and make them as efficient as possible without increasing the incentives to ask what is being demanded.
Its simple, you don't have to take work home with you
Short Breaks, PTO is almost impossible to request, Repetative!!!, they're starting Saturday shifts
Senior Credit Specialist (Current Employee) – San Francisco, CA – January 30, 2018
Good company to work for but it can be repetitive .It's a stable job but growth/ career advancement can move at a snails pace. I've put in a good amount of years here and met some really great people but most people i know have moved onto better opportunities.
Payment Specialist (Former Employee) – San Francisco, CA – December 8, 2017
They don’t have much idea about what they are doing, there is no management and a lot of incompetent people above you. You’ll never have someone to help you and they are always hiring since no one wants to stay.
xpMEMBER SUPPORT REPRESENTATIVE (Former Employee) – San Francisco, CA – August 30, 2017
LendingClub when I first started had amazing people and an amazing culture like many startups. Once they went public, the culture started to shift more like a bank (but they were trying to avoid becoming a mini bank). They hired upper management from big corporates to help LendingClub during a crisis. The employees who stayed throughout the whole process but were not high enough level in the company were put aside. LendingClub overall is a great place to start if you do not have a job but do not expect any advancement.
Great workplace culture but its hard to move up within the company
INVESTOR OPERATIONS ASSOCIATE (Former Employee) – San Francisco, CA – June 13, 2017
Some departments are more structure than others. I have experienced my best manager and worst manger just by changing departments. This company has grown exponentially within the last 5 years but there are some stagnant managers/supervisors bottle necking the advancement of their employees due to their own poor performance.
There are kitchens on every floor with an array of quality snacks, noodles, fruit and beverages including healthy options.
This company has some of the best people I have had the pleasure to work with.