Leslie's Poolmart Employee Reviews

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3.0
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Harder than your average retail job
Retail Store Manager (Former Employee) –  Las Vegas, NVJanuary 31, 2019
you are asked so much and compensated so little at first, which is fine. most jobs you have to prove yourself before advancement. but as soon as you get into a management role, they double your work load. if you get lucky and land a store with great sales numbers, you'll be pretty happy. but only good/above average or bad? no bonus, no incentives and lots of added stress.
Pros
PTO and 401k + company match
Cons
Stingy
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2.0
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No appreciation for employees
Service Technician (Former Employee) –  Northern CaliforniaOctober 28, 2018
There is so much I can say about this company. I enjoyed the work as I am a tinkerer/builder/crafter, but the company culture is horrible. It's bottom line thinking to the extreme and the field employees are the ones held responsible for everything that goes wrong. Customer gets angry because the company order procedures makes it nearly impossible to get their items in a reasonable amount of time and its the service tech the company holds responsible, not the policy that takes up to 3 weeks to get an order processed through. Sales are down because its Christmas and no one is using or worried about their pool and store managers get fired for it. Work hard to meet goal and earn raises and they find every excuse not to give it to you. I had to train and be acting manager for co-workers that were being paid a lot more than me from their hire date. Besides meeting or beating nearly every sales goal required to qualify for raises, I was never given one raise in the 3.5 years I worked for them. I stayed at the lowest pay tier. Even when they increased the starting pay for new hires, I was never bumped up in pay
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2.0
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Commercial team is weak
Commercial Account Executive (Current Employee) –  Oklahoma City, OKNovember 15, 2018
Poor pay, poor management, inferior benefits, no resources to do the job. The commercial sales role is a joke, no one is held accountable except the CAE in the field.
Cons
benefits, resources, management attitude
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4.0
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Enjoyed my time at Leslies
Service Tech Assistant (Former Employee) –  Doraville, GAFebruary 5, 2019
with great people and fun clients. But no benefits and only seasonal work in my position. This was not the profession I was interested in pusuing, but I am grateful for the experience.
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4.0
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Fun, hardworking,eventful
Sales Associate (Former Employee) –  Monroe, LADecember 12, 2018
It was nice working there. I very much enjoyed the customers. The employees were also very pleasant to work with. All the benefits were reliable. Pleasant.
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3.0
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Great Job if your young and single
Assistant Manager (Former Employee) –  ConnecticutSeptember 24, 2018
Leslie’s is a great place to work, provided that the store and management are focused and trained. Hours in the summer are long, so don’t expect to have any kind of fun, especially in a manager position. Benefits plan is not good, as most places don’t accept their form of coverage, and deductibles are high. Pay is sub par which is disappointing because they boast competitive pay. Overtime is great and Holiday pay is provided. Vacation and sick pay are also provided to managers, just hope that there’s coverage for you to take a vacation or be sick for that matter. Yea, coverage sucks.
Pros
Overtime in summer, holiday pay, chemistry
Cons
Sub par pay, coverage and management issues
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1.0
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Pay is not good
Assistant Manager/Service Technician (Former Employee) –  Hanover, MASeptember 14, 2018
You will need a second job to make ends meet if you are supporting a family in Massachusetts. The company will look to 'save money' by cutting corners on quality and training, rather than giving tenured experienced employees raises.
Pros
Winters are very relaxed
Cons
Terrible benefits
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3.0
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Good teamwork, long hours, lots of driving, not recommended for healthy family time
Service technician (Current Employee) –  Tampa, FLAugust 20, 2018
While Leslie's is a decent company to work for and they take care of their employees, they work their employees during almost every holiday and rarely work less than 6 days a week, often scheduling techs to work 10-12 hour shifts, making it hard to raise a family, techs get paid by the job and do not get paid drive time unless the drive between jobs is 2 hours or more (one way) benefits are good, including g 401k, dental, medical, vision, ad&d, short term and long term disability, and life insurance
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1.0
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downhill fast
Store Manager (Former Employee) –  Phoenix, AZSeptember 24, 2018
Extremely low pay compared to other "specialty retail". You get what you pay for in attracting talent to your company. "Salary Plus" is just another way for a company to abuse payroll. You get paid a yearly salary based on a 40 hour work week. Then are required to work an average of 48 hours a week but get paid half the rate you made for the previous 40 hours. Store Manager and District Manager turnover is insanely high, no one gets properly trained in product knowledge or operations before being put into position. Refusal to adapt to match online competitors will be the downfall of this company. Most of them are even own by leslies aka PoolSupplyWorld & InTheSwim! 20% more expensive than other brick and mortar retail competitors.
Pros
its still a job
Cons
2 man teams are not enough staffing to cover a store incase of an emergency or illiness
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4.0
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Good company to work for, but can be stressful at times due to lack of working staff. You don't get much homelife. The business requires a lot of time
Store Manager (Current Employee) –  Chula Vista, CAJuly 18, 2018
I nice fun place to work. The corporate personnel are helpful and want you to succeed. They will help anyway they can. The job can be stressful at times due to lack of help. Corporate sets the budget on what hours every store gets for employees and sometimes it's not enough for the amount of customers that frequent the store.
Pros
Job security, fair salary.
Cons
You work all holidays except x-mas, thnksgving, & new years day, and not enough help.
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2.0
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IT Infrastucture lacks competent leadership that values people as something more than just a physical resource to be consumed as quickly as possible!
iSeries Administrator (Former Employee) –  Phoenix, AZDecember 27, 2018
IT infrastructure is severly overtaxed and seriously under staffed! Leslie's lacks the leadership to develop a right sized IT infrastructure plan that Leslie's Senior management and board members will support. This also leads one to believe that deficiencies may also exist within the Senior management ranks as well that are contributing to the short comings within the IT infrastructure area!
Pros
Relaxed dress code
Cons
No work life balance, no career path, people are just another consumable resource, zero autonomy!
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4.0
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It was alright
Lead Sales Associate (Current Employee) –  Marietta, GAJuly 5, 2018
A good first time job, the hours weren't always spectacular and easy to do. You'll either work 6 hours or 11 depending on your manager. Very little time off and I had to call out several times for my mental and physical health.
Pros
One of the more "fun" companies
Cons
No benefits for seasonal workers, long hours
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1.0
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Don't do it
Assistant Store Manager (Former Employee) –  Scottsdale, AZJune 4, 2018
This company offers no incentive to stay and provides next to no training. Promotions come based off of who in upper management likes you. You will be worked to the bone, with little compensation.
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3.0
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Leslie
Sales Associate (Current Employee) –  Macon, GAJuly 14, 2018
It is a great place to work at customers are nice and the store is clean and up too par jus a seasonal job and they are not giving out any hours for me to be able to live no benefits
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4.0
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Leslie’s Pool Mart
Assistant Store Manager (Former Employee) –  Omaha, NEMay 30, 2018
Leslie’s was never a horrible company to work for, it’s definitely high/fasted paced. There’s also super slow days, inventory days are stressful. The benefits are decent, the pay is enough to get by, but not enough to live off. Management was decent.
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5.0
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managment
Store Manager (Current Employee) –  Fort Lauderdale, FLJanuary 18, 2019
Corporate cares and listens to you. Management is great and there is room for advancement. Pay is good depending on your store level but the bonuses are where you make money
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1.0
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Leslies
Assistant Manager (Current Employee) –  Englewood, FLMarch 21, 2018
Turnover at Leslies is high.Poor training or next to no training, not enough income to live on, no room for advancement. Health benefits good. Chemicals in store are strong. can cause headaches or worse.
Pros
Health Coverages good
Cons
Chemicals, Poor Pay, Long Hours, no room for advancement
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5.0
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I had an ok time.
Assistant Manager (Former Employee) –  Santa Maria, CAFebruary 11, 2019
I did not have much to complain about here but the schedule could have been a little bit better. My work life balance was not perfect but the job had a lot of other beneficial aspects to consider.
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2.0
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Leslie's District Manager Role
District Manager (Former Employee) –  Palm Beach, FLFebruary 12, 2019
While working in the pool industry, and working for the world's largest pool retailer may sound "fun" and "exciting", it's far from that in the role of District Manager at Leslie's Pool Supplies. You won't hear a lot about it outside of the 4 walls in Phoenix, AZ, but, Leslie's is struggling(high turnover in District Manager, Store Manager, Assistant Manager, and even Corporate Leadership Roles). It's easy to point a finger and say it's a result of this person or that person. Fact is it's a result of poor partnerships, at many levels, which is leading to a very "execute or be executed" culture in the stores and out in the field. There is very little recognition, the environment is very toxic, the Retail side(Operational Leadership) is not what it needs to be, and as a result.........good people are leaving and the brick and mortar results are continuing to decline. Don't be swayed by the 50+ years of growth.......if it wasn't for E Commerce and Acquisition, the statement would be very false.

Honestly, it's not a District Manager/Leader Role whatsoever. It's more of a "Super Store Manager" position.......as there is an enormous amount of micromanagement(with many non-critical items), and the trust and empowerment with the "store managers" has not been given nor taught from the corporate office team. The District Manager is always talked about as being the "expert"...with EVERYTHING. This isn't the model of any winning company. The District Manger/Leader role depends on experts at many levels(store, field, and home office). The micromanaging is beyond anything
  more... you can imagine. It's an in your face, phone call after phone call after phone call, minute by minute, never any good only bad seen, toxic culture........and it will eventually be the reason that the company fails in the long run.

Don't get me wrong, I think there are some very good people included in the mix. But, when the Corporate Office Team and Regional Leadership Teams are very unappreciative, negative, and honestly........don't care about people in the least, it's going to catch up with you at some point. The Store Teams are among the hardest working individuals in the retail field. The problem is that most are never valued. They are seen as simply a "number". Contests, Trips, and a Plaque doesn't make up for a sincere Thank You, a hand shake, a nice job, a smile, and an appreciation of what someone does....daily.

If I had my decision to do over from years ago, knowing what I know now, I would have never left my position, never have relocated, and never have taken a District Manager role with Leslie's...because it's not a multi-unit role...it's a micromanaged super store manager position....which has had nearly 80% turnover in my 3 years with the business.
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Pros
Off Season Time Off Balance, Peer Relationships
Cons
Micromanagement, Pay(or lack of), Zero Appreciation/Recognition, Excessive Turnover
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3.0
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Its a good job for your resume.
Store Manager (Current Employee) –  North EastSeptember 16, 2018
Leslies is a good company to work for while you are building your resume. The pay is sub-par for similar positions in the Specialty Retail field. During the winter you only work 40 hours a week and can take as much time off as you can. During the summer you will work a minimum of 50 hours per week and as much as 75 per week. The actual job itself is very likeable, the customer base is good and solving peoples problems is always rewarding. Once you have to deal with upper management and corporate its becomes a show of conflicting directions and inconsistent following of policies. So if you need a job to get something on your resume this is the place for you. Just do not plan on making a career out of it.
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Overall rating

3.4
Based on 585 reviews
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